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About Business
For professional Car Repair care in Renton, WA, Kent, look no further than Greg's Japanese Auto. Their team excels at delivering top-tier results for Auto repair shop, Auto air conditioning service, Auto radiator repair service and related Car Repair needs. Their customer-centric approach has earned them a 4.6/5 rating based on 228 pieces of feedback. They have become an integral part of the Renton, WA community, known for their dedication to excellence in the local Car Repair sector. For those looking for the best Car Repair experience in Kent, Greg's Japanese Auto is ready to assist with your next project or repair.
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Google Reviews
James Li
★★☆☆☆ Had 3 cars (miata, rav4 and an x3) serviced here over the last two years (2023-2025). Not sure if I'll be comfortable bringing in my car again in the future. Pros - Store staff are friendly. Offers free shuttle rides to and back. Fast on the jobs. Cons - 1. They push for unnecessary products and services for the sake of making money. Once they told me my rav4 needed a coolant replacement although I had just topped it off a week ago. They also sold warranty for tires without explicitly asking me. 2. Miscommunication is real when you ask for specific jobs to be done. Say you make a call and list those jobs. You get to the store and they will have a very different list on their note - for me, they missed transmission fluid change and added coolant change. If you use their online booking system things get even more mixed up. 3. I don't think they really care about cars or their customers. They over torqued the oil tank on my miata and when I pointed it out their the manufacturer recommended 25-30 lb/ft, they told me no we don't use torque wrenches in the shop. Just last week my x3 needed oil change and coolant top off. Got low coolant warning again this morning, only a week after, and when I opened and checked the reservoir, well, it was way below the 'min' line. I made a call to find out what happened. Turned out they never topped off the coolant and never had it on their to-do list in the first place (going back to #2). And you have to really push for facts or they will try to gaslight you. 'The coolant fluctuates.'. 'Our mechanics didn't find it necessary to top off your coolant.'. 'I was on vacation so dunno what happened.'. Fact is I asked for coolant top off, they said they would do it, they didn't do it and let customer drive a car with low coolant for over a week, refused to be transparent or to take responsibility, attempted to gaslight customer, and finally offered a coolant top off if you swing by, showing no remorse of wasting your time or overheating your engine. Overall, if you just need a quick oil change and don't care about over torqued oil tank plugs, they are fine. I personally don't know if I want to do business with them in the future. EDIT: Sent an email to customer service and they asked for me phone number for further discussion. However, I have not been contacted by anyone from management team since a week ago, despite being told it would take 'up to 48 hours'. So there is that.
Thach Huynh
★★★★★ I recently took my vehicle to Greg’s Japanese Auto and I couldn’t be more satisfied with the service. The shop manager was friendly and knowledgeable, taking time to explain the issues with my car and providing a clear estimate before starting any work. They were honest about what needed immediate attention and what could wait, which I really appreciated.
Joanne Corr
★★★★★ We always go the Greg’s Auto for maintenance service. They are courteous and gave us a coupon for discounts.
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