Custom Trucks Unlimited - Auburn

Riding along

★★★☆☆

8 years ago

Dropped my truck off to line x the bed. Dropped it off at 9 (opening time) and was told it would take about 4 hrs and they would call me when ready. I called at 3 (6 hrs later) and was told still not ready. I had a Co worker drop me off up there on his way home at 4:30. The truck was parked out front. Never got a call and they closed at 5. I mentioned it to the guy at the front desk about not calling and he replied with a smart as* remark. They did a good job applying the line x but customer service is a joke. I won't be spending another $450 there. Update --- I got a call from the owner the day after I made this post. He asked for more detail on the situation and apologized for the ball being dropped on the CS side. I think that speaks highly of them and I do believe he will address that issue. Again they did a great job applying the line x to my truck bed. Hopefully CS will now be as equally great. Thanks Kevin for the call back

Victoria Whitehead

★★★★☆

4 years ago

I had a Linex put in my new truck. They did a great job. However, it took forever and they don't communicate with each other. I told them when I made the appointment that I would be waiting when I brought it because they told me it would only take a couple hours. They told me to bring it at 8:00 am. I did. The technician that was applying it didn't even get there until almost 10:00...which I didn't know until I asked about my truck at 11:00. I was told it should be ready by noon and they said they were so sorry they did know I was there waiting...even though they pointed out the waiting room and watched me go in there. At 1:00 I asked if it was done yet. They informed me that the technician was putting all the things back on and said they would ask the guy to hurry. At 2:00 I asked again and was about to get very angry when I saw my truck in the parking lot. Lucky for them, they had just pulled my truck up to the front. Keep in mind that I hurried to get there that morning...skipped breakfast because I thought I was going to be late and figured it would be fine if I ate a little late...even though I am a diabetic. Had I known I was going to sit there for 6 hours to do a 2 hour job I would have either taken my time getting there in the morning or made arrangements to go elsewhere while they worked. Communication is key, Knowledge is power and Hindsight is 20/20.

Aaron James

★★★★★

9 months ago

Shoutout to TJ for for getting my 4Runner fixed on a very short notice and being very polite, will definitely recommend CTU in the future!

Keasha Holland

★☆☆☆☆

3 years ago

I have always used CTU for my window tinting. Although I haven’t being in 10 years the service was better. I went in for tint removal and to put in new tint. My experience wasn’t good with them at all, I was there for six to seven hours. After I found out they had messed something up in my door, I went back there. I was still there waiting when they closed to get it fixed, this should’ve being check before they brought the car around. This is so ridiculous, why did I have to wait for a long period of time and I just left. This should’ve being a easy fix.😡😡😡

Shawn Ray

★★★★☆

8 years ago

The guys at the front desk are nice, also the mechanic I talked with was also nice and seemed pretty knowledgeable about my truck and working on it. They actually quoted a price lower than any competitor and actually stuck to it for the most part. I would definitely recommend and go back to them for any of my future needs for my truck. Side note..... the equipment they sell to put on your truck is pricey. You do better by purchasing it online and then bring it to them and letting them install it

Drew Payton

★★★★★

7 months ago

Tinted my windows and put in bedliner. Both look flawless. Thanks to ctu.. ill be back with more upgrades soon

Cameron Linville

★★★★★

2 years ago

They did great work despite me being impatient. Very professional, install looks good, rides better. I got a 2.5" JKS suspension lift kit 17" ProComp Wheels and some 34"x12.50" tires. They installed all of it in a day (after waiting for shipping). There was some confusion about my spare, but I simply showed up and they got it taken care of. Great place to get work done. Would recommend. 👍 Shoutout to Brandon (I think I spelled it right?), he was very kind and invited me behind the desk to look at some options and talked me through the pros and cons of each option. Props to him for his patience with me and expertise. Thanks again!

Jenya Shishkin

★★★★★

2 years ago

I needed to tint my two front windows. The guys did it with good quick service, efficiently, and at a good price.

Chris Searles

★★★★★

a year ago

Taylor and the staff is second to none. They are definitely the place to go for all of your truck accessories. They do quality work including lift kits, wheels, tires, tonneau covers, etc. You will love this place. It's the only place that will ever work on my truck.

Anthony Pent

★★★★★

9 months ago

Man, cant saw enough. A noise happens right after lift. I brought in and they spend 2 hours trying to figure it out. Tightened stuff. Got upset and brought back in. Luke drove with me and found am unrelated flap loose making that noise. I suck! Thank you Luke

Misti Bryan

★★★★★

a year ago

Got my LineX bed liner and toolbox installed on my 23 F150. They were so much cheaper than other truck places, and it wasn't a bad drive. The guys here did an excellent job. I plan on going back and getting my brush guard from them.

Amanda Woods

★★☆☆☆

a year ago

I have used this shop before and was happy with both sales and service, so went back when I needed a truck top. From day one it leaked. Not a little leak, but a puddle on the floor, carpet soaking leak. I was told to bring it back and they would reinstall it. They hung the shell off the back of the truck with a 3 finger gap , and guess what, it still leaked. Was told to leave the back windows open when it wasn't raining too dry the carpet liner. I asked them to correct the odd installation and the leak and I was informed that water was coming in the manufacturer's holes in the bed so I blocked the holes and they moved clamps, and it still leaked. I was told they couldn't duplicate the leaks. I asked them to contact ARE to see if they had any ideas and no one ever said, but they did ask for photos and I was told I probably parked downhill under a rain gutter. Took photos of where leaks were repeatedly and texted, but no one responded. Kept trying with no response, finally gave up. Guess what, over a year later, it still leaks... the same puddle forming, dripping from the carpet-liner leak. For over 3k, I'm not sure I'd recommend

Jerome Ware

★☆☆☆☆

a year ago

They did an alignment on my truck and they said it needed suspension work and would give me the quote on the work. They never called with the quote. I don’t know if it was my voice or what. Was told they don’t do suspension work. I had my Truck tinted and leveled by them I also bought new wheels and tires and had them installed. Two Other cars tinted all in the same week. Took my 2024 Lexus in a few months ago and had it tinted. Spent closed to 8,000.00 with them in all. Their Website clearly state that they do suspension work.something does not sit right with me. But they will never get another dime from me. I really think I was profiled by the sound of my voice

Michael Vanmeter

★☆☆☆☆

Edited 5 years ago

Got my truck back from CTU in Auburn today. I had a 6 inch suspension lift put on my F-250 and on the way home I heard a bad popping sound. This is what I found when I got home. Oh. And Jeff at CTU told me I have a popping sound coming from my drivers side steering arm that it needed to be replaced (how do you let a truck out of your shop like this). If the bolts would have came out my front end would have bent under my truck. I think God that it didn't happen to me and my son in the truck. Don't let this happen to you. How can people run a business like this with lives in you hands.

M Stevens

★★★★★

7 years ago

Awesome custom work on all types of vehicles. Great customer service. Ultra modern facility with comfortable waiting room with clean restrooms. CTU replaced my KATSKIN leather rear seats in my GMC SUV that a dealership in another state had messed up. TCU did a fantastic job on the install and I highly recommend their services and products. TCU is the only authorized installer for KATSKINS in this area. Thanks TCU for the professional install and efficient service.

Travis

★☆☆☆☆

Edited 2 years ago

Took my Jeep to have a lift and driveshaft installed along with an alignment. I used google reviews to decide on doing business with this place so I will describe my experience to possibly help the next person decide. - driveshaft was not installed properly, possibly not torqued to spec, leading to the pinion bearing failing and my differential having to be replaced. There was bad grinding sounds from the rear end. Also, driveshaft has one grease point and there was no grease in it. Me and my girlfriend were left stranded out of town and had to spend $400 on a rental car while the Jeep was in the shop. - there is bump steer and loose steering which could be caused by a few things that I am hunting down. There was no mention of it or any solutions, they just sent my girlfriend home in a jeep that was borderline dangerous to drive. I went to a different shop to get an alignment print out and the specs are not close to what the lift instructions call for. - I supplied the parts and the boxes were all unopened. The driveshaft company gifts a tshirt with their driveshaft, I never received the shirt. It may or may not have been in the box but something I feel worth mentioning. - took my jeep to them for a 750 mile re-torque appointment. I voiced my concerns about the steering and rear end grinding sound and they said they would look into it. They had my jeep for a couple hours and said everything looked good, and since it’s a 2 door jeep the steering is gonna be a little worse because of the wheelbase. I asked again about the sound and a different gentleman was there and mentioned it’s backlash noise. That’s when I knew that they had an idea of what they screwed up. I then left with no fix to the jeep. I have had multiple Jeeps and had this same lift installed on a different one at a different shop and never had issues like this. The shop was clean and the employees were nice but either they are incompetent or they screwed up and weren’t willing to admit it.

James Holloway

★★★★★

Edited 2 years ago

Highly recommend this place. They did an excellent job on my truck bed liner. Tinted my wife’s camaro windows and put new tires on my truck as well as a leveling kit. The leveling kit had some issues but with that being said, the crew at CTU was more than accommodating on fixing the problem and when I tell you they went above and beyond I mean it. I’m very pleased with the professionalism and all around customer service from everyone. I will recommend and will definitely be back for further work on our vehicles!!