Dawes Automotive NAPA Auto Care Center

Samuel Brown

★★★★★

a year ago

Thank you Dawes automotive, my truck has never run so smooth ! You are my go to for auto mechanics, I am so pleased, not afraid to break down anymore. What a load off my mind !! Thank you guys so much!! You are The bomb digidy!

Tyler Dino

★★★★★

6 years ago

Dawe was very knowledgeable, and did a thorough job on my timing belt replacement. Went by all factory guidelines, and specs. Verry impressed and gained my trust as he was honest upfront and didn't try to sell anything.

Shawn Ruefer

★★★★★

8 years ago

Amazing experience... Other mechanic wanted to charge me to put a new head on the car due to a blown spark plug. Dawes looked at the car explained what had happen and put in a helix coil and save me thousands that i didn't need to spend. Honest and very dependable. Thank you

Austin Givens

★★★★★

3 years ago

I'm not from the area at all . I'm 10 hours from home and ran into some oil leaking issues with my 17 f250. I called all the other top rated places in the area first as you would not knowing the area or who to call... none or them seemed eager to help and everyone was pushing me back atleast 2 weeks on the phone not even knowing what my issue was . I called Dawes and immediately this man was helpful . Knowing he was already busy he asked me to come by so he could look at it better for me. Told me exactly what the issue was , and called my warranty people right then and made sure I was taken care of before I even left that day with appt scheduled... even saved mexa lil money on installing a part... not to mention the man's a MARINE !! Helicopter mechanic in Okinawa for 8 years. I knew right then I was in good hands ! Wether your local or traveling through , if your looking for a mechanic my man Dawes is the one for you! Semper Fi

Keil Alikzandr

★★★★★

8 years ago

Having a worn down automatic transmission that finally bit the dust, I called around a total of 10 local transmission shops, of the three that actually had working phones and answered, Dawes was very straightforward, honest, and gave me a fully researched quote (actually three quote options) rather than just a rough estimate. The customer service was great, and even though the hurricane in Texas had delayed my part (and the company sent the wrong one, so another delay totaling almost two weeks), he was always willing to give me a heads up and took my time into consideration. His quote was spot-on, and didn't mess around, he even came in and worked all day on a weekend to try to rectify the delays we had. This kind of service is greatly appreciated when your car is your livelihood. This place is also one of the ONLY places in the area that will service any aspect of your vehicle. Coupled with being honest and straightforward with everything (on top of a very friendly and professional demeanor), I know where I am going for future work. Took an extra business card to reccomend to my friends who may have car troubles. Upstanding customer service, great work, and affordable prices. 5/5 stars for sure!

Scott Horne

★★★★★

7 years ago

Tom is an honest mechanic he will tell you if he messed up and doesn't try to hide it and charge more money for the job. It did take a long time to get the vehicle back but at least it was repaired properly and not half done or just completely screwed up like most other mechanics do. I highly recommend Tom he will get the job done and do it right.

Phil W

★★★★★

5 years ago

Did a great job replacing AC compressor, belts and tensioners on my F-450 dually. Very friendly and knowledgeable. He is dependent on his parts vendors for time frame but that is to be expected. I will definitely use Dawes again when needed.

Dewey Bright

★★★★★

8 years ago

I recently had to replace the transmission in my HOnda CRV. A former client of mine[I am retired] highly recommended Dawes Automotive, so I called them for a quote. After speaking with Tom Dawes on the phone, he was so professional and knowledgeable that I decided to let him do the work rather than call around. I had heard some prices and his was a fair price and that is all I wanted along with quality work. I got a great job, fair price, and have found a trusted mechanic for all of my future needs. On top of that, you won't find a nicer guy. Thanks , Tom!

Curtis Pickwell

★★★★★

3 years ago

I have used Dawes Automotive for years, he has always been friendly, does excellent work at a fair price, way better pricing than a dealership and has all the knowledge and resources they have. Look no farther if you're looking for a hometown mechanic. Thank-you Dawes Automotive.

Dustin “Bunny” Bennett

★★★★★

5 years ago

Very concise and meticulous mechanics employed here. The owner Tom is very honest and reasonable regarding the price and diagnosis of your vehicle. I would recommend this repair shop to everyone as they are extremely competent and skilled mechanics. Thanks for your kindness and understanding, Dawes Automotive!

Lake Fork Fishing Guide (Richie White)

★★★★★

a year ago

I blew a motor in my Lexus between New Jersey and Texas. Fortunately, I landed close enough for Tom Dawes to tow it to his shop and replace the motor. Drove it home 2 weeks later and I'm happy with the new (used) motor. When i got to Texas, I checked the oil and it was so clean I could hardly read the dipstick

papawclp

★★★★★

2 years ago

I have written a review for Dawes automotive before, but wanted to write another one since he just did a huge job for me. I just had to have the engine in my 2018 Ford Edge replaced, I had to go thru Carmax warranty That I purchased with the car almost 4 years ago. Mr Dawes did an awesome job, you would never know anything had been done to my car other than it runs like a new one(of course a new motor). He went the extra mile for me with dealing with the warranty company. Tom Dawes is Extremely Honest and fair with his pricing and work.

Brandon Hamman

★★★★★

a year ago

I know why this place already has such great reviews. My family and I were passing through to visit family when we experienced car trouble. Tom went above and beyond to help us out and get our car back on the road. If I lived in that area Dawes Automotive would be my go to place for car repairs.

Tonya Schrock

★★★★☆

8 months ago

Although he wasn't able to install my back up camera, he did everything he could to make it happen. Very friendly, good customer service. Would recommend.

Justin Carver

★★★★★

a year ago

Bought vehicle needed oil pan replaced due to oil plugged stripped. They got me in there put new one on. Before leaving and by grace of god right place right time ordeal god sure was looking after me. Anyway my car wouldn’t start Tom ask if I’ve had problems with it I said no I drove it in here. I said politely don’t tell me something wrong with it. He told me exactly what it was alternator and he verified everything with me and The car place see if they would help me cover the charges. Well tom sprung into action and put a new one on for me so I wouldn’t be stranded as I have health issues and travel to out town appointment(s). Anyway he helped me out big time. Go support local businesses he under prices his perfection of work. He said you have any problems with the work I did bring it back he warranties his work and parts. Thanks Tom for your hard work and dedication to people the community and helping and working with me thank you from bottom of my heart.

steve young

★☆☆☆☆

7 months ago

Exchanged the engine got car back with 4 6 inch nuts/bolts and a metal plate not installed back on the vehicle. The air conditioner does not work now and certainly did when it went there. The biggest surprise was my car no longer goes in reverse?!? It dis when it stopped running. The alternator was broken and wasn't no fault of theirs? Really?!? I had to pay for that as well. I hesitate in writing negative reviews but I think people should be aware of the things people will do and say to someone.

Bryon Hill

★★★★★

2 weeks ago

Tom did a great job keeping us in the loop always notifying us changes in status with the work and the process with Carshield. I recommend Tom to any automotive needs! Thank you!