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About Business
Residents of Jackson, MS, Jackson have long trusted Delta Muffler & Exhaust for their expert Car Repair needs. Whether you need assistance with Auto repair shop or general Car Repair support, they are well-equipped to help. They are well-regarded for their quality of work, maintaining a 4.6/5 rating with 191 reviews. Throughout Jackson, and particularly in Jackson, MS, Delta Muffler & Exhaust is recognized for upholding the highest standards of the Car Repair industry. Don't hesitate to contact Delta Muffler & Exhaust for any Car Repair inquiries or to schedule a visit to their Jackson, MS facility.
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Google Reviews
Latasha Vardaman
★☆☆☆☆ ⭐ 1 Star – Very Unprofessional Experience I would strongly advise people to think twice before doing business with Delta Muffler & Auto Repair. My father took his work vehicle there and paid for repairs, but the issue was never properly fixed. After paying for the service, the check engine light is still on and the vehicle still has the same problem. When he returned to address the issue, the situation became even worse. The receptionist, Donna, was extremely rude and unprofessional. Instead of helping resolve the problem, she cursed my father out and refused to allow him to speak with anyone else in the shop. She also refused to provide any information about who the owner or manager was so the issue could be addressed. This vehicle is used for work, so this situation has caused a serious inconvenience. When a customer pays for repairs, the expectation is that the problem will actually be fixed or that the business will take responsibility and work toward a solution. The lack of professionalism, accountability, and customer service we experienced was completely unacceptable. Based on this experience, I cannot recommend this business and would encourage others to be cautious.
Latasha Vardaman
★☆☆☆☆ My father, Arthur Vardaman, is the customer in this situation. The statements in your response are inaccurate. He has never been in a fender bender, and if that were the case his work van carries full coverage insurance and he would not have had to pay out of pocket for repairs. The receipt that was provided clearly states that he paid for an oil change and an oil filler adapter, so the services that were performed are documented. The main concern remains the same: why are the oil light and check engine light back on less than 30 days after your shop performed the service? That is the issue we attempted to address when we contacted your business. Instead of working toward a solution, your staff responded with profanity and refused to allow us to speak with a manager or anyone above the receptionist. Your response here further reflects the same lack of professionalism and accountability that we experienced during our phone call. My father simply wanted the issue looked at again after paying for service. Customers deserve respectful communication and a willingness to address concerns when a problem returns shortly after repairs are performed.
Taylor OP
★☆☆☆☆ ‼️avoid delta muffler‼️ I came here for a regular $30 oil change because I lost my jack in a house fire. When I got there she said it’d take about 20 minutes. Okay no problem… when it was time for me to pull my car up I noticed that I forgot my oil filter in my other car so I told her I needed to go get it. She threw her hand up like that was an issue? Then when I came back with my filter and pulled my car up she came inside mad because “I didn’t have enough oil”. Little did she know I had another jug in my car but I didn’t know to pull it out. Anyway she was super aggressive prompting me to respond with the same energy. Her son then hopped in too and made it seem like I’m the problem. I was nothing but nice to these people prior and even gave her the benefit of a doubt when she had an attitude initially. DO NOT COME HERE!! #deltamuffler #mufflershop #oilchangeservice #JacksonMS
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