Desert Oasis European Auto Service & Repair

Spencer Greenwald

★☆☆☆☆

Edited a month ago

Did they find and fix the problem. No. Did they take three days just to get an estimate? Yes. Did they tell me car would be ready in a hour but it took over 2 hours and keep telling me the car is coming around the corner over and over than change their story to the mechanic is on lunch? Yes. Did they forget to put my back seats on properly? Yes. My entire lower half of the back seats are not attached. After speaking with other mechanics they broke the clips for my back seats and two pieces are now missing. I don’t appreciate mechanics that lie and change their stories or the fail to put the car back together properly. Create missing parts and break parts and not fix the problem they were paid for. They did offer a free oil change to make up on it but at this point I’ll pass.

Susan Mac Neil

★☆☆☆☆

3 weeks ago

I’m very disappointed with the service at Desert Oasis European Auto because they didn’t fix what the problem was. I was charged and paid for whatever they did or did not do because it didn’t fix the problem. The “Low Coolant Level” remained lit. No thanks to them. They wanted to charge me more for supposedly “diagnostic” but I thought it was their protocol in place before they work on it. Don’t take my word for it; I’m not a mechanic (I told the lady at office). Even Bill said it must be the “sensor”. Don’t….

chrisleiva

★★★★★

3 months ago

This review comes very late, as my appointment was some time ago. However, it had always been my intention to leave a review, as I had felt it necessary. Anthony, the gentleman who assisted me, was a tremendous help and very informative throughout the entire process. I felt very strongly that he was in this business to help people, which to me is frighteningly rare. At the end of the day, he took me through all the things they found during their inspection and helped me understand just exactly what was what and patiently answered all the other million questions I had. It was a fine experience that gave me faith in Desert Oasis for all the other visits I will most definitely need. On an additional note, upon returning to my vehicle after the repairs I had noticed that my bumper was basically new! (it had basically been torn off) Obviously it’s not a permanent fix but it’s been upright since and it is a gesture that simply could not go unnoticed, nor unappreciated. Thank you Anthony, and the rest of the Desert Oasis family!

Tessa Espinosa

★★★★★

a month ago

Amazing service! They tell you exactly what your car needs and does not try to oversell which I really appreciate compared to other mechanics that I have tried in the past. I always feel comfortable taking my car here because they show me in detail what is needed. Really happy to have found this place would recommend coming here.

Stephanie Sandoval

★★★★★

2 months ago

I’m impressed with Desert Oasis, They fixed the coolant turbo lines on my CLS 550 and it’s running like a dream. But honestly, it’s not just the work, the team is super nice and kind, made the whole process so stress-free. Would 100% recommend to anyone needing repairs!

Paul Majett

★★★★★

2 months ago

First Impressions are everything and this Team of Professionals work seamlessly together to provide World Class, Top Tier Customer Service. If I had prior knowledge of their existence, I wouldn't be in the Kerfuffle I'm overcoming presently. Anthony,Bill and Ms. Santana are the Professionals I've Personally encountered in the Front Office. Although I've never met the Shop Foreman "Armondo", I'm more than confident that I'm in Good hands simply based in his Complete Overview & assessment of my BMW 650i Drop Top Convertable. I choose nor to mention how & why I've ended up at Desert Oasis, but Trust & Believe, I Truly thankful to God for placing my High Speed European Sports Car with Desert Oasis ! I do Not know what Corporates hiring process is, but Clearly they are doing some things rite. (Smi|e) Thank You Desert Oasis as Your Establishment will remain as Our MVP when it comes to Superb Customer Care and Professional Mechanics that are committed to providing Quality Workmanship from beginning to end ! ☆☆☆☆☆ 5 - Star Service Consistently!

Troy Shoup

★★★★★

3 weeks ago

Great experience. Super professional and nice. They really care how you’re treated and super reasonable on the service. Would take every car we have there.

Gregory Pink

★★★★★

a month ago

Armando and Bill treated us like family. Had an unexpected water pump go in our X5. They were able to fit us into their schedule last week. Quality work, very fair price and a pleasure to work with.

Jason Ford

★☆☆☆☆

Edited 2 months ago

It would be in your best interest to read this review in full before having work done by this garage. In August I took my 2014 Audi Q5 2.0 for EPC light, they replaced the oil pressure sensor (high), $79 part, I was charged $385 for the work (which probably took 15 minutes). Took it back following day to top off the oil, then they took it upon their-selves to “test” everything even after I told them to only top off the oil. They did a pressure test on my coolant system. They destroyed my hoses and water pump and wanted over $1000 to fix it. I just drove the car from PA to Henderson and only issue was the EPC light. I ended up taking it some place else and paying them $1500 cash to get fixed. In addition they wanted $81 for wiper blades, which I said I can get wiper blades for $29 online, the guy actually said “it’s for 2”, I said “are you serious right now?” Not to mention the EPC light came back on about 200 miles away from Vegas, they never replaced the other oil pressure sensor which was the problem in the first place, a $25 part which my mechanic in PA fixed in 10 minutes. This post is late because I had a TBI years ago and lose track of things, my mechanic explained everything to me. This place is out to rip off people from out of the area. As a disabled veteran I find this sickening they took advantage of me like this and I know they are doing it to many others. Update, just got off the phone with the service manager, he explained to me that when I had the car in the first time the inspection came back “green” and he found that odd that a 10 year old car with 120,000 mi on it came back good. So he did another inspection when I took it back for them to top off the oil and “found” something, even though I told them specifically to just top off the oil.. The reason my car came back “green” is because I just put $5000 into it and take care of it. They caused the issue with the coolant system not to mention “fixed” the wrong oil pressure sensor.

sandy scamman

★★★★★

Edited 2 weeks ago

Finally an honest mechanic shop that doesn’t rob women! Mercedes dealership services also always much higher than this gem! I appreciate the photos of issues so I can be confident the repairs are necessary.

Sixfootglamazon

★☆☆☆☆

5 months ago

Long story short. One service I was getting that day was for an “oil leak diag” which wasn’t a leak but there was liquid present on the part. Turns out it was my front differential and/or transfer case, covered by my extended warranty. I was told i would have to pay $250 for my deductible and maybe a little extra for taxes and shop fees. I pick up my vehicle to an additional charge of $1100. I was told the warranty only covered $990 of the total repair cost. I call them and they told me they paid them the labor rate they were quoted, which was $183.88 but on my invoice, the labor rate was $239. I said this to Anthony, with the rep on the phone and he started typing like he was “looking into it” He’s taking a minute or two, so i hang up with the rep. He then asks me if I paid yet to which i replied “no, im still waiting to know why there are 2 different labor rates” He proceeded to call the manager but he was not there. I pay the $1915 because I want my car as they’ve already had it 2 weeks. I called my warranty company again and spoke with the claims adjuster. He stated that he spoke with Anthony on a recorded line and was quoted $183.88 hourly labor rate and they have on contract. The next 2 days trying to get some resolve and spoke to Bill with no resolution. He stated my next 3 services will be taken care of which total to about $600. Ummmmmm, If you just overcharged me, those next few services are not “free” or “taken care of” I just paid in advance. Oh and now my vehicle has a VISIBLE leak….drops are on my driveway now. so there’s that. I’m looking into my next course of action.

Grecia Castillo

★★★★★

5 months ago

Highly recommend getting your car serviced here. Very professional, knowledgeable and trustworthy. Pricing is reasonable and their team has lots of experience in European vehicles. I have been taking my cars here for years and had no issues. They send you an inspection report to make sure everything is good. Best in town!

Michael Callorina

★★★★★

5 months ago

Great as always. Very professional, friendly, great job servicing my car. People, if you have a European cars and you don’t want to go to the dealership and pay dig money for service , and most of the time there not telling you the truth or scamming you, go to Desert Oasis European Auto Service & Repair. I garentee you will come out Satisfied and saves lots of money.

Steve Topper

★★★★★

3 weeks ago

I saved thousands vs using the dealer! Great service. Found and fixed problems I had had for some time on my Mercedes, and delivered the car on time as promised.

Jakeh King

★★★★★

a month ago

My “Go-To” auto shop for any and all concerns. A typically stressful, process made simple and calm. Step by step with help from friendly and caring staff. Always a pleasure to come here. I know I can rely on them to get the job done and fair!

omnipresent original

★★★★★

a year ago

The best eight hundred dollars i've ever spent ! Anthony our service advisor was amazing he got our car in and diagnosed in rapid time we found out it needed an expansion hose for the coolant system they had the part ordered and within days I had my car back the car is running perfect and anthony even washed my car before he gave it back that was mad cool I really appreciate it everyone here is super nice including the technician who fixed my car i recommend this auto shop to anybody who has a range rover they are professional they kept in touch with me the entire time and gave me updates till the minute that I got my car 10 /10 service so if you're in the neighborhood stop in and ask for anthony he will treat you like family

Андрей Бырин

★★★★★

7 months ago

long trip in Audi Q8 from Texas via Las Vegas to Washington needed oil change in Las Vegas Audi dealer said to wait two days. I found through chat GPT Desert Oasis European Auto Service & Repair they did it in 1 hour changed oil and filter. we drove on. thank you very much for the service.🔥 I recommend 👍🏻