Discount Tire

Kian Conroy

★★★★☆

2 weeks ago

William provided exceptional service to me not only this time I came in, but every single time I have came in the past. While other employees are very likely to shake you off Will always has an amazing attitude and even better work ethic.

Rita Ferguson

★☆☆☆☆

a year ago

I needed to replace a tire that had a nail puncture. This facility was close to my office so I called the day before and was told was told no appointments available. The wait time should be no more than an hour. An hour and a half later, I get a text saying that my vehicle was ready. It took a while for counter person to come out of his office and assist me. I paid and got my keys and walked out. I did not notice the tire until I got home. The tire looked used it was dirty and stained with something. My husband took pictures and went back to the facility the next day. He spoke to a person, did not get his name, who stated that the tire was not used but probably just dirty and that the installer should have cleaned it up before installing it. I have attached photos. First of all, what employee would put this tire on a customer’s car? Cleaned or not. Why would you have to wash and clean a new tire? I’ve purchased tires before from Discount Tires and have never had this issue. I’m going to another facility and purchase another tire to replace the one that you installed that will not need to be washed and cleaned. I cannot bear to see that tire every time I drive my SUV. I’m really upset and angry that I have to do this. Not that you care, but I will never set foot in your establishment again. You all should be ashamed. If I could give you no stars I would.

Wyatt Hupe

★☆☆☆☆

2 months ago

I drove my 92 pickup truck here to get an alignment, and wound up with an undrivable completely towed in mess. They were confused as to why the steering wheel was crooked when it came into the shop, and they left it closer to upsidedown than fixed. Ernesto at the front desk, couldn't keep my name straight and didn't even ask what vehicle it was before taking my keys and walking for the door. And lied about if they touched the pitman arm, when asked inside at the counter "we didn't no, we took nothing off." When outside at the vehicle after I tried to pick it up the first time "we took everything off." They're trying to tell me I "need parts" but are refusing to point out anything broken or in need of replace. When I came to pick up my truck the first time, it was loudly squealing when rolling, something it has never done before. I made it about 10 parking spots down the lot before reparking and getting Ernesto and the other tech, I can't remember his name. They were clueless about what they couldn't do. They had the nerve to look at it in front of me and call it okay, I had to bring them to the wheels to show them how toed it is, and start the truck and move it again infront of them for them to HEAR it... The truck was parked in a parking spot when I picked it up, the movement from the shop to the spot was at least twice the driving I did, I have no clue how they could think it was okay or safe. They admitted it was bad and said "we will put it back where it was and get it drive able" it is now currently sitting in their parking lot with a worse toe on each tire because they tried to rush it before close instead of fixing it in the morning. I will add photos if I can.

Eric Pae

★★★★★

3 months ago

Excellent customer service. William was very polite and helpful. He quickly identified the problem and recommended the best solution. My car was repaired quickly and I was notified. I highly recommend this place. I didn’t feel like I was dealing with a shady establishment. Very professional.

mikayen turley

★★★★★

7 months ago

Love these guys here, friendly, fair, honest, affordable, quick, mil discount, and they WON'T pressure you into buying shit you don't need. They provide transparent recommendations, their advise, and allow you to make the decision yourself. Came here numerous times for my 2011 f150, and now my 2023 jeep wrangler. Thank you Guillermo for rescuing me from the treachery of Autonation Jeep/Chrysler! You guys have my tire business indefinetly! 🤙

Philip Bierman

★★☆☆☆

2 months ago

I ordered four tires from Discount Tire on a Friday and was told I would have the tires on Monday. They matched the price of Tire Rack, which was cool. But the tires did not arrive on Monday and they never volunteered any information. I had to call them and sit on hold to find out that the tires did not arrive. Then it was they’ll be here tomorrow. Then tomorrow was like they’ll be here again tomorrow. Now it’s over a week later and I still don’t have my tires that we’re supposed to be there a couple days later. I regret buying the tires from this place. I would be very hesitant to buy from them again because their customer service is severely lacking. They should call me and tell me that my tires aren’t gonna be there when they promised. I shouldn’t have to keep calling them every day trying to find out where they are.

Chuck Hansen

★★★★★

2 months ago

I scheduled appointment ahead of time. Immediately met by store personnel when I arrived. They efficiently rotated my tires, and no charge! You have gotten all my business in the past few years and will continue to do so.

Scott Tomson

★★★★★

6 months ago

Came in for my tire rotation. Was treated like a king and I was in and out of there in under an hour. Once again all of the people at South Melrose location are the best!

Jade Ouellet

★★★★★

5 months ago

No one asked me to write this review for the record. Ernesto helped me out yesterday. He was very very helpful and kind. I had a nail in my tire fixed and tire rotation and I didn’t pay a dime. Will be coming back here when I need new tires. 5/5 stars :)

Fran Keenan

★★★★★

6 months ago

I purchased the tires I wanted on the website. I made an appointment on the website. When I arrived at the Vista CA store, Ruben was pleasant, highly efficient and effective dealing with me. No muss, no fuss. Just the way I like it. He texted me when the work was done, in less time than he promised. Great tires, excellent service.

Jacob Herring

★★★★★

10 months ago

I came in 10 minutes before closing needing a new tire. I was expecting to just drop the car off but they said "Don't worry about it. We can get this done today" I was honestly shocked. Thank you Discount Tire!!!

D U

★★★★★

10 months ago

Came in at 9:00am. 4 new tires by 9:30am. Will provided top notch customer service. Their service and warranties are great. Prices were reasonable. These are the reasons I will continue to use Discount Tire.

David Whitton

★★★★★

10 months ago

I've used Discount Tires every time in the 15 years we've lived here. Their work performance, attention to detail and great staff makes for an always good experience. Thanks for the great service.

Anthony Tsai

★☆☆☆☆

9 months ago

Went to switch out tires and found a minor scratches on my rims. I only noticed the day after when I washed the car. I wish the mechanics here took better care of the cars their customers bring in.

Ed Maher

★★★★★

5 months ago

Good price and fast service. The workers are all hard working and helpful. I have been going to Discount Tire for many years. Always a good experience.

Ashley Curry

★★★★★

a year ago

So accessible by phone, in store, etc… very professional and honest customer service. I felt like I was able to see the actual tires before purchasing, and had a fair price match to Costco… in fact they added tire protection and was still less expensive than Costco.

Catherine Manikan

★★★★★

2 months ago

Repaired my flat tire I encountered while driving home. They provided free inspection and repair without any upsell without an appointment! Professional and friendly staff.