Donovan's Service

Jon Kankam

★★★★★

a year ago

All I can say is thank you. I had such a wonderful experience at Donovan's after first going to a local Honda dealership to get a diagnostic done. The dealership gave me a laundry list of "things" that needed to be fixed and quoted me $2,500 for parts and labor. I ended up shopping around and through word of mouth heard about Donovan's. Long story short, Kyle took great care of me. He told me what was actually wrong with my car, they fixed the issues, and charged a very fair price. They run their business with ethics and integrity, and it's a breath of fresh air especially in this industry. I saved a whopping $2,000, and they earned a new life-time customer.

Katie Kankam

★★★★★

5 months ago

Honest, fair, and always looking out for me. Grateful to this shop for always acting with integrity over the years.

Clean Cut Lawns

★★★★★

2 months ago

This place has always done a great job on all 3 of my work trucks

Gene Goodman

★★★★★

5 months ago

Donovans service was outstanding!..I called for a mechanical concern and they checked it out right away with no appointment..and no charge!

Margaret Wilson

★★★★★

a year ago

Needed a new starter and called for an appointment. They are very popular as they do excellent service at a reasonable price. They do not gouge their customers. They do not up their prices because you happen to be a woman. They do explain just what they will be doing. The person who answered the phone said they were booked until 10 days out. I made that appointment as I won't go anywhere else. Here's the reason. (Last year I had received a very high quote from another shop for "extensive brake work." A friend recommended Donovan's Service so I dropped off the car the night before. I was stunned when the next morning I received a call from the shop to say that my brakes were fine and did not need any work. That's why I won't go anywhere else.) "The next day I called the shop to ask for an estimate for the starter so I could see how much I could spend on a rental car. I think I spoke to the owner. He stated that the job was only an hour and if I had the car towed to his shop he would fit me in, which he did. I was very thankful.

Andy P

★★★★★

a year ago

I had pretty good idea of what was wrong with my vehicle, and they confirmed and fixed it promptly without issue. Luckily it was a fairly inexpensive repair compared to the alternative, which was a new transmission. They were honest about what was really going on with it and didn't try to scam me into a lot of unnecessary repairs. So I know they're honest. Only issue was it took three weeks to get my appointment. But this tells me they are very busy, and for good reason. They are trusted and do good work.

Rylan D

★★★★★

9 years ago

Donovan's Service is THE place to go to get your vehicle serviced, repaired, or simply inspected if you have doubts about a new purchase. I've taken my brand new Chevrolet truck to be serviced, a family members car with a fuel issue to be repaired, and my 1997 truck to be checked over before purchased. On each occasion, Donovan's provides unequivocal feedback and prompt service. They really are the definition of a local shop that cares about their customers. On my last visit for a routine service, I sat and listened to Pat explain to a customer that a repair on a thrown code was not necessary to improve the function of his particular vehicle and then went on to explain the particulars of why the code was being thrown in the first place and potential solutions to fix the issue. What an example of customer service. Try finding that at your big dealership service departments. Do not let the negative reviews sway you from coming to Donovan's. More likely than not, the customer themselves were being rude or had an expectation that they were the only customer of the day that needed a repair. Trust Donovan's - they'll treat you like their own family.

Johnny Lewis

★★★★★

8 months ago

Another garage in town kept my car for two weeks without even looking at it. As an educator I had to start school and was stressed about renting a car I couldn’t afford. I called Donavan’s, had it towed to them and explained my situation. They had it repaired in time for school at less than the price quoted by the other garage. I’ll never use anyone else for anything! So grateful!

Nathan Verdun

★★★★★

a year ago

I had multiple issues with my vehicle including a bad alternator and vapor canister. During the repair of these issues there were some other codes that tripped. It would have been easy for them to recommend replacement of more car parts and I wouldn't have known any better. Instead, they brought the car in and found that these other issues were simply tied to a couple loose connections that they tightened up for me. I'm appreciative of their honesty, quality of work, and fair pricing!

G Thomas

★★★★★

9 months ago

If you want an honest, fair mechanic, this is the place. They won't tell you to fix things that do not need to be fixed. I'm almost 60 years young and this is the first mechanic shop I have ever used that is honest and reasonably priced. You may have to wait a couple of weeks but that is the proof they are good, if you can obtain an appointment with any professional in less time, it is because they are NOT good.

Brian Solf

★★★★★

5 months ago

I had a great experience. Everyone i dealt with was competent and honest. Will definetly recommend Donovan's to everyone i know.

Sydney Lee

★★★★★

7 months ago

Got a quote from another shop for my AC and they quoted me $4000. Although Donovan’s was a month out on getting my car in, I waited. They were able to fix my AC for under $600! They were honest and had my car fixed in a day. We will not be going to any other mechanic!

Janice Walters

★★★★★

5 months ago

If you think you're having car issues, go ahead and get an appointment scheduled because Donovan's gets busy. But we think he's worth the wait! Extremely nice, competent and courteous people!

Diane Klempnauer

★★★★★

4 months ago

First time using Donovan's and will definitely use them again. They are honest, genuine, and trustworthy. They provided detailed analysis and cost of repair and followed through with no add on charges.

Matt in Mississippi

★★★★★

3 years ago

Absolutely outstanding service by automotive experts. Being from out of town I made an appointment in advance and they were able to find time to help me out, even though they were extremely busy. Straight shooters here, no games or questionable practices. They may not give you good news, but you can count on fair, accurate information from them. They charged me for one hour of labor instead of 1.3 like "the book" says, because they finished in an hour. I highly recommend this establishment for your automotive needs! If I know I will need my vehicle serviced I will try to schedule a trip here to get it done.

Rebekah Taussig

★★★★★

2 months ago

I've relied on Donovan's Service for all of my car repairs and maintenance since I got my first car in 2003. I often joke that I can't ever move far, because I'll never find car mechanics I trust as much. (Only maybe it's not a joke, because it feels totally true!) I've experienced them as entirely, consistently honest, never trying to sell me something I don't really need. They are kind, professional, reliable, and so very cool. I wish I could give them more stars.

Matthew Ferris

★★★★★

3 weeks ago

Donovan's has gone ABOVE and BEYOND getting our transmission fixed. Not only did John give us multiple options, he shopped around to find us a transmission, installed it, and test drove it. A few weeks later, it started acting up and we went back in to get it serviced. He found that the transmission they installed had a flaw so he has contacted ford, got another transmission and handled everything for us. First rate customer service. Great communication. Fair pricing. All done with a smile. They make you feel like family, not a customer.