Google Reviews
Katherine Colón
★
☆☆☆☆
3 years ago
This company submitted a claim for over $3000 for replacing a windshield on my Lexus. $1900 for labor alone!!! The kicker is I never called or used them. I thought this was insurance fraud. It turns out the small local family business in Jacksonville that I called and hired to do the repair in front of my home, uses Dr. Car Glass to handle their insurance stuff. Dr. Car Glass is now suing my insurance to pay more than the reasonable amount already paid to them of $1100. I wanted to support a small business! Other local large companies estimated repair no greater than $1,100!!! If I had known this small Jax business used a third party vendor like the price gouging Dr. Car Glass to submit and handle insurance claims, I would have gone with one of the other businesses in Jax and saved myself all this nonsense I’m going through. Beware of this business sketchy insurance claim practices and price gouging.
Tonja Bradley
★★★★★
3 years ago
I received a call from Dan to let me know that he would be my tech. He came out and did the replacement without any need to pull me away from what I was doing. It took no time at all. It looks great. I must admit that I haven’t driven the car since the install.
Katerina Kouriati
★
☆☆☆☆
2 years ago
This company is one of the worst scams as they trick you that they will call your insurance for you and take care of everything and they never do so they never get approval of the charge they are going to issue them and then the quote is three or four times higher than it should for a window and the insurance needs to pay for that because they ask you sign that you give them all the rights and they end up even suing your insurance for that. SO STAY AWAY from this company.
Adam Gadnis
★★★★★
3 years ago
In a little over 24 hours from first contact, a new windshield was expertly installed in our car in our own driveway at no cost to us as promised. Excellent service.
Tom Lee
★
☆☆☆☆
4 years ago
Spoke with Juan Amador on Mar 14th, took my info and said that a technician would be calling me. Now, Mar 25th and never got that call back. Evidently when you don't have full coverage and you will be paying out of pocket they don't want to deal with you. Don't know how you can you have a 5 star rating. I used another company that follows up with their customers. Waited 3 days for nothing. They wasted my time . I do not recommend this business. UPDATE: I do reviews on businesses that I have contacted because it's a big part of how I decide where to spend my money. My reviews are my experiences with businesses and are straight forward and honest. You had stellar reviews and that's why I contacted you. You mentioned in your reply that I was told you couldn't service my vehicle and could refer me to an independent dealer. So yes we did in fact speak, but your version of the conversation never happened. I stand by my review.
Shailyne Anderson
★★★★★
3 years ago
Always our number one go to for our company here at GreatFlorida Insurance. Anytime our customers contact us for a repair I always recommend Dr. Car Glass. They are fast in getting in contact with our customers and schedule them right away. I have never had any complaints and will continue to keep using Dr. Car Glass!
Elias Diek
★
☆☆☆☆
a year ago
⚠️SCAM ALERT: Dr. Car Glass, LLC⚠️ Avoid Dr. Car Glass at all costs! In 2019, they replaced my windshield, promising to handle all insurance matters. Five years later, I received a letter from my insurance company informing me that Dr. Car Glass is suing them for more money, despite being paid in 2019. This company clearly doesn't care about its customers and is only interested in squeezing more money out of insurance providers. Don't fall victim to their deceptive practices. Choose a reputable company like Safelite instead! #ScamAlert #DrCarGlass
Jasmine
★★★★★
4 years ago
My first time using this company and they did really well. Had a crack on my windshield and they gladly repaired it at no cost with my insurance. They even replaced it at The Body Shop where my car was getting repaired due to an accident so they did not mind traveling elsewhere to repair my windshield. I am super pleased and satisfied with the customer service provided. Thank you again!!
dj m.
★★★★★
3 years ago
Very good experience with this company, from beginning to end. The person I spoke to on the phone handled everything with the insurance and was very proffesional and quick to reply to any questions I had, he located my glass for my 2023 telluride very quickly and technicians came the same day the glass arrived, technicians were also very professional and polite and did a very good job with the installation and recallibrating the camera. Looks like nothing happen, wife and I are happy , happy wife happy life!! Thank you Dr. Car glass.
Sam B
★★★★★
2 years ago
Got my car broken into for the first time the other day, and I needed to replace the window on my passenger side front door. I tried making an appointment with Safelite but the soonest they had was a week away! I managed to find these guys online, and my window was fixed the next day. The job itself took 30~ minutes, the tech Jack was able to get it done fast and properly, along with vacuuming the interior nicely. The glass isn’t exactly the same- the original is Pilkington and the replacement is Fuyao, but the differences seem to end there. Overall, great work at a price less than my deductible.
Abelardo Vargas
★★★★★
4 years ago
Amazing customer service. The installation was super fast and efficient. I am highly impressed by the time it took to get the work order and installation. Juan Amador was courteous and took care of all the insurance claim. Their technician was on time, courteous and fast. All in all this company is way better than the safelite. I will surely use them again if needed. Highly recommended.
Kipidik Tosun
★
☆☆☆☆
2 years ago
Really too weak customer service... I called them Friday than they booked my project for Monday BTW 11:00am and 3:00pm. I wait all day in home for that. Technician called me at 12:00 for to inform he will be able to be here my place for to replace my windshield around 2:00pm. I said okay but I will be appreciated if any chance to earliest. He called me at 3:15pm he is at Vero Beach, driving to my place :( I canceled appointment and hired another company timely manner also cheapest than this company. They need to educate workers about how provide a good customer service even service would be late than booked timeframe. Argue with a customer is not a professional way. You need to think double when you hire this company
Luther Bunting
★★★★★
3 years ago
My experience with DR Car Glass was the best. The techs were friendly professional and did a great job with the windsheild replacement. The office staff went over and above to handle my claim quickly and efficiently. I was out of state when a truck kick up a rock and broke my windsheild. I called my agent back home he was still trying to figure out what to do. The staff at DR Car Glass had contacted my insurance schedule my repair sent the techs and finished to job before my agent got started on my claim. Thanks DR Glass.
Charles Weber
★★★★★
a year ago
Great experience working with the staff here. Super reliable and very quick service! I called, and everything was handled within a few hours. Would recommend 10/10 to my family and friends
Beth White
★★★★★
3 years ago
Process was very simple and easy signing all doc's online. Tech's arrived when promise and windshield replacement was completed in under 1 hour. Tech's were very knowledgeable regarding the process and took pride in both there job and my car. I would highly recommend and I will be using them in the future.
David Garcia
★★★★★
2 years ago
had the best service with Dr Car Glass, they respond on time to resolve the issue, and the person named Abraham was very friendly with the service also for a reasonable price thank you so much!
Dora Gonzalez
★
☆☆☆☆
2 years ago
Be sure to read all the documentation they send over for signature. After reading a few of the reviews mentioning their insurance companies were being sued, I grew weary. The document they were requesting that I sign stated I did NOT want a written estimate of the job if it were to be over $100. However, I did. I reached out and requested on. The gentleman told me it'd take up to 24 hrs for it to come through especially since it was a Sunday. (Miraculously he had it at 5 PM on a Sunday nonetheless) The written estimate still stated that I did not want a written estimate, and his excuse was that he is unable to change that option. He advised that a claim had been opened with my insurance company, and that I was able to get scheduled for today 9/25 @ 4:30 PM. They dont provide any appointments later, so I requested to take the afternoon off from work. I called my Insurance Agent to let her know and she advised that I call my Insurance company directly to file a claim or find out if one has already been opened. When I called the insurance agency, there had not been a claim opened. So I went ahead and opened one. During that call the technician called at 10:00 AM requesting to know if I was available to get my windshield changed now, and I told him that I wasn't because I was at work until 3:00 PM like I had told the gentlemen yesterday. He began to pressure me and stated that he could drive up to my job to do the window change, and that it wouldn't be a problem. I told him I'd give him a call back. He proceeded to call 3 additional times and text me to see if I was able to get permission for him to do window repair on my job site. Between being lied to about a claim being opened, pressured to move my appointment up and the reviews stating their insurance got sued, I decided to cancel my appointment. I then received a phone call from the person who scheduled my appointment and he was excessively rude, stating that this back and forth was too much as they schedule 100's of appointments a week. He insisted on needing a reason for the cancellation and I told him that I decided to schedule it through my insurance directly, he told me that they already had a claim number open, and when I asked him for that claim number he scoffed and was not able to provide it to me. Overall this process was sketchy and tiring. I wouldn't recommend this company based on this experience alone.
Carla Cabrera
★★★★★
a year ago
GREAT service all around! Juan A was VERY helpful and accommodated me to get my windshield fixed in record time. He was very pleasant to chat with and very considerate. The Tech that assisted was also GREAT very helpful and willing to go the extra mile to help and fast service. I was dreading the experience of having to change the windshield BUT the team at Dr Car Glass really made things easy. HIGHLY recommend. 10/10 !
Allison Gonzalez
★★★★★
3 years ago
Super awesome & quick! I reached out to them and the next day they were able to come to my job and replace my windshield in less than 30mins. Maintained contact the whole time and were very sweet.
Ed Clemon
★★★★★
2 months ago
Extremely easy to work with. They handled everything with my insurance company regarding the paperwork on the windshield replacement on my SUV. Their communication was good regarding telling me when they were coming to my home and the technician called to tell me he was on his way. Installation was excellent. I would use them again if needed. Highly recommend them.
