Pep Boys

Justin Jacobson

★★★★★

Edited a month ago

I’ve taken my car in a number of times for different issues. The team there has been friendly and helpful. Today I took it in for a fan problem I assumed was going to cost big money. They found an electrical connection problem and fixed it quick and easy and didn’t charge. Thanks.

Rosa Gosende

★☆☆☆☆

3 months ago

My vehicle was misdiagnosed, and when attempting to pick it up (20 minutes after I left), I was charged for 2 hours of labor without my consent. NEVER TRUST THIS SHOP! It was a truly nightmare before Christmas.

K U

★☆☆☆☆

2 months ago

Absolutely terrible experience at Pep Boys twice, From start to finish, everything felt disorganized and unprofessional. The staff seemed SO uninterested in helping, communication was poor, and I was left waiting far longer than promised with no updates. Prices didn’t match what I was initially told, and the work NEVER done didn’t inspire any confidence at all. I expected basic competence from a well-known chain, but instead got frustration and wasted time. I won’t be returning, and I definitely wouldn’t recommend Pep Boys to anyone.

Evelyn Canela

★☆☆☆☆

2 months ago

I am submitting this complaint to report a serious vehicle safety issue involving premature tire failure due to suspected manufacturing defects. I purchased four Omni American Tourer tires, size 205/55R16, from Pep Boys on May 31, 2023 (Service Work Order #2292531). These tires have been in service for less than 15,000 miles. Both front tires developed visible bulging, tread deformation, and vibration while driving. Upon inspection, the tires showed clear signs of internal structural failure, including visible bubbles and deformation. Tires with this level of mileage should not experience internal belt or ply separation. This condition presents a serious safety hazard, including the risk of sudden tire blowout, loss of vehicle control, and potential injury or death. To confirm the condition, I obtained an independent inspection from Firestone Complete Auto Care. Firestone documented that both the left front and right front tires have visible bubbles and internal structural failure, confirming the tires are unsafe for continued use. I reported the issue to Pep Boys, where I was advised that the tires needed replacement. However, I encountered resistance when requesting a proper warranty inspection, and I was told I would need to pay additional fees to further evaluate the defect. During a follow-up visit, the store manager handled the tire in an unsafe and unprofessional manner by dropping it from approximately 8–10 feet, potentially further damaging evidence of the defect. This incident should be recorded on store security cameras. Additionally, I noticed discrepancies between the DOT numbers on the tires currently installed on my vehicle and the DOT numbers listed on my original purchase documentation. When I questioned this, I was instructed to contact customer service and the discussion was terminated. Based on the visible damage, low mileage, and independent inspection findings, I believe these tires suffer from a manufacturing defect. The condition made the vehicle unsafe to operate, and I refused to continue driving with these tires installed due to the immediate safety risk. I am submitting this complaint to request that NHTSA review this issue for potential safety defects affecting this tire model and to help prevent possible injuries to other drivers. I have photographs of the tires, an independent inspection report, and purchase documentation available upon request. Thank you for your attention to this serious safety matter. Buyer be aware Hello, I am writing to formally report a serious discrepancy involving the DOT numbers of the tires I recently purchased and had installed at Pep Boys. The DOT number stamped on the actual tires installed on my vehicle is: DOT: 1TB PJKK5C 4422 However, the DOT number listed on my Pep Boys receipt is: DOT: XALWU4422 These two DOT numbers do not match. My receipt also states: “Your tires have been electronically registered with the manufacturer per NHTSA CFR Part 574.7 requirements.” Because DOT numbers are used for tire identification, safety recalls, warranty validation, and compliance with NHTSA CFR Part 574.7, this discrepancy raises serious concerns regarding: •    Whether the tires installed are the same tires documented on the receipt •    The accuracy of the electronic registration with the manufacturer •    Proper traceability in the event of a safety recall or defect investigation I am requesting the following: 1.    A written explanation for why the DOT number on my receipt does not match the DOT number on the installed tires 2.    Written confirmation of which DOT number was actually registered with the manufacturer 3.    A corrected invoice reflecting the correct DOT number or appropriate corrective action, including tire replacement if necessary Please note that accurate DOT documentation is a safety and regulatory matter, not a clerical preference. I would appreciate a prompt written response resolving this issue. Sincerely,

Marshall Lieberman

★★★★★

2 weeks ago

Chris & Joel did a great job on my new tires. I showed up close to closing and they took good care of me, with a great attitude. Thank you!

Nichelle Rae Downing

★★★★★

a month ago

Great experience ! Ron ensured my daughter’s car is safe. He explained every step BEFORE he fixed anything. So appreciate the transparency.

LORETTA RAHMING

★★★★★

3 weeks ago

Armanii and Ron assisted me today With replacing my headlight for me, they were very professional, courteous, and willing to help and I would definitely come back for service on my car if need in the future!

Bashir Osman

★☆☆☆☆

a month ago

This is a warning for customers and constructive criticism for Pep Boys management. I went there to fix a flat tire they told me it would about an hour, they didn't get back to me until 3 hours later and was done in 5 hours. They tried to sell me on installing 2 mediocre non-brand tires, when I could get good brand name tires for half the price. They gave me the car back missing 2 bolts that they didn't take responsibility for and 1 tire was wabling terribly. On the positive side, they get 1 star because they did eventually adjust the wobble by tightening the screws and Chris, the manager was friendly. Be wary of unnecessary upsells and lack of accountability and integrity.

Tim

★★★★★

a month ago

Issac Did A Great Job On Assisting Me With Taking Care Of One Of My Tires That Constantly Kept Going Flat, I Was Covered Under Warranty And The Guys Was Able To Get Me In And Out. Issac Also Helped Me With Getting Quotes On Future Repairs I Will Be Coming Back To Do.. Definitely Recommend Pep Boys For All Services They Provide And Having Thr Warranty Definitely Helps...

Harvey Samowitz

★★★☆☆

6 months ago

Got another nail in a tire. Construction next door and third nail in 6 months. Every time, I am told it cannot be patched and I need a new tire. I got a different excuse this time. Inside is too “slimy” for patch to stick! Took a long time. And they always try to upsell. Last time it was my brakes. This time it was rim is bent and I need air filter. At least the tire was cheap.

Alexis D.

★☆☆☆☆

a month ago

the manager that helped me out with when my payment had some glitch was amazing and super nice/helpful and helped me sort it out. but service wise when all my tires were changed they ended up breaking one of my tire pressure sensors which i ended up having to get fixed at my mechanic. got the error message shortly after driving off but was not going to go back when they already messed up the first time. will not get my tires changed here again.

Robert Brande

★★★★★

3 months ago

I had an excellent experience at this Pep Boys location. Wellington provided outstanding customer service and kept everything straightforward and efficient. My oil change and tire rotation were completed quickly, and the overall service was great. They also applied my military discount with no hassle, which I really appreciated. Highly recommend.

Sarah King

★★★★★

3 weeks ago

Both the customer service and mechanic gentleman that I had contact with were very helpful, polite, and professional. They took the time to not only explain the issues, but to show me the damage and why the service they recommended was needed. 10/10 experience with these guys

Great Exuma

★★☆☆☆

Edited 6 months ago

I’ve been coming to this location for several years, and the service has always been great. Unfortunate, I have to change my 5 to a 2. I didn’t have a chance before going on my trip. But, I’ve been to Pep Boys several times before for oil changes without issues, but after my most recent visit (8/28/25), I had a very concerning experience. A few hours after the oil change, I noticed a large amount of oil dripping from under my car. I took a video and returned to the shop, where they admitted the problem was due to the oil pan screw being worn out. This should have been noticed and addressed during the oil change, but instead, it was overlooked. Had I gone on a longer drive right after, I could have been stranded on the road with serious engine damage. This shows a lack of attention and care from the mechanic who serviced my vehicle. While Pep Boys did take the car back in to fix it, the situation should never have happened in the first place. (see pics below.)

Terri Escarment

★★★★★

a month ago

Chris at Pep Boys provided outstanding customer service. From the moment I pulled up, he walked straight over and immediately checked my tires. I had a rental through Avis, and Chris truly worked hard to make sure everything was taken care of. The whole process was quick and seamless definitely an in-and-out experience. I really appreciate his patience, dedication, and strong customer service ethic. Great experience overall!

Daniel Feldblyum

★★★★★

a month ago

Fantastic service from the moment I arrived until the time I left. The entire experience was smooth, professional, and efficient. A special thank you to Issac for providing excellent customer service — he was helpful, knowledgeable, and made sure everything was taken care of properly. I truly appreciate the attention and professionalism. I will definitely be back. Highly recommend this Pep Boys location in North Miami Beach!

Max Cadet

★★★★★

a month ago

I came to Pep Boys for an oil change and to fix a missing taillight, and Isaac was amazing. He was very professional, helpful, and accommodating throughout the entire process. He made sure everything was handled quickly and explained what needed to be done. Great customer service and a smooth experience overall. I really appreciate his help and would definitely recommend asking for him!