Durand Cadillac

David Laplante

★★★★★

9 years ago

Bakers makes purchasing a new car very easy. I had been looking at a new CT6 since they came in and Randy offered to let me drive a number of different models over several months. There was never any pressure to buy one and the final process of making a deal went pretty well. We have purchased several Cadillac's from Bakers over the years and keep coming back because of how they treat us and the great service they provide after the sale. We highly recommend them.

Ganesh Raman

★★★★★

4 months ago

A very pleasant buying experience. Courteous, no pressure sales team.

Erin Lavoie

★★★★★

6 years ago

I had the best experience buying my 2015 Jeep Cherokee at Baker Cadillac. I had the pleasure of buying my car with Anthony Stamegna, who was both professional and knowledgeable. I love my new Jeep and would recommend anyone to buy there next car at Baker! Anthony and his team didn’t rush through anything, he showed me all the bells and whistles of the Jeep and wanted to make sure I knew exactly what I was buying. Thank you so much for making this experience wonderful! Keep up the great work!

David Coon

★★★★★

Edited 6 years ago

I just picked up my red 2019 Cadillac CT6. I chose Baker for one, they had a red CT6 on the lot. Two, I researched the reviews of the dealership on multiple websites. They came highly recommended. Keep in mind, they are 79 miles / 1hour 25 minutes from my house. We made the trip to Baker twice, based on both aforementioned reasons. The first trip was on Sunday. My wife and I took it for a test drive. The remarkable aspect of this test drive was, we were allowed to do it without a salesperson coming along. This made for a nice test drive. My wife and I fell in love with the car. I decided to lease it. I wanted to pick up the car in one additional trip. I was able to fill out the credit application online on Monday. I picked up the car on Tuesday. Mike in finance didn’t stress us out and was very personable. Randy Tucker gave me a thorough tutorial of all the bells and whistles. While Randy secured a state inspection sticker and filled the tank, I had a nice conversation with Tim. Both round trips amounted to a total of 320 miles. I don’t regret it at all. This has to be one of the most pleasant car dealership experiences ever. I highly recommend this dealership. Don’t let distance be a deterrent. They are worth the trip. I would like to thank John, Mike, Randy and Tim for this positive experience. I should mention that Joel Baker (owner) came out to speak with us during both visits. During the the test drive visit, he want to be sure we were waited on. The second visit, he thanked us for doing business with his dealership. I’ve never had the owner make themselves available. This shows that the character and integrity of this dealer starts at the top.

Lady Madonna

★★★★★

8 years ago

Baker Cadillac truly understands the meaning of excellence!!! I recently purchased an ATS from Baker. Honestly, I normally dread buying a new car...the games...the haggling over price....the back and forth. Buying my car from Baker was actually a pleasure and there was absolutely no pressure!!!! They made the whole process effortless. I had the pleasure of working with Anthony in Sales. He was so down-to-earth and genuinely caring. Anthony was extremely knowledgeable, courteous and very patient when going over all the features of my new car! The day I picked up my car, it was perfectly detailed, the tank was full and I was ready to enjoy my beautiful new Cadillac. I was especially impressed when the owner personally came to thank me for my business before I drove away. I would highly recommend Baker Cadillac! Ask for Anthony....you will be happy you did!

Kevin Wheeler

★★★★★

a month ago

Super easy purchase experience. We will be clients for life!

George Trojan

★☆☆☆☆

a year ago

I purchased a truck for my business last July from Durand Cadilac in Leominster, MA. This was my first buying experience from Duran Cadillac. Both Management and the Service Department failed immensely in meeting there end or the bargain in this transaction in my opinion. The salesman was good and tried to be helpful. I will never do business with Durand Cadillac in Leominster, MA again.

D.Allen Coste

★★★★★

Edited 6 years ago

I've been bringing my non-Cadillac vehicles to this dealer for about 4 years. The hourly service fee is higher than some garages, but it's the value added things that make Bakers my preferred service location for repairs. They give me options on how I might proceed with repairs, parts orders, etc. They send me a videos, with the technician pointing out potential concerns, as well as showing the status of other components. They're thorough and focused on getting the work done right...the first time Plus, they wash and vacuum my vehicle as a bonus service and when necessary, provide me with a ride, pickup or loaner vehicle. I'm very happy to continue bringing my vehicle to them for service. In fact, while I recently bought a Chrysler 300S from them while my other car was being serviced. This latest vehicle is exceptionally clean and well maintained. The salesmen (Tim & Anthony) worked together, along with the rest of the Baker staff to make this a smooth and painless experience...and it was. This was hands-down the BEST buying experience I've ever had. They worked hard to accommodate my work schedule and had my new vehicle ready by the end of the day. They even delivered my other vehicle to my home, which was a great help. Across the board, they have a first class team. I wouldn't hesitate to recommend them to anyone, for a purchase or service.

Liam Giet

★★★★★

8 years ago

These guys are great! Bought a used Land Rover from these guys - Sales was attentive without being a huge pressure. Finance guys were busy, but knew their stuff (and kept my 4 year-old daughter entertained). And service team was brilliant - had a couple of issues with the car when I first got it, but without hesitation, they got a few (not so inconsiderable) things straightened out and plus picked up/delivered the car (70 mile round trip) for me. Would definitely recommend Baker Cadillac given my experience. Thank you!

Stephen Drew

★★★★★

a month ago

Josh in service and Ralph in sales have been wonderful for us to deal with. Many satisfied years.

Daniel&Lee

★★★★★

7 years ago

We used to steer clear of dealerships-- but Baker Cadillac has been the exception. We purchased our most recent vehicle from Anthony who was knowledgeable and gave us ample time to make a decision on our purchase. Shelley coordinates our routine maintenance-- she's polite, courteous and efficient. Everybody from the receptionist, to the front desk associates to the cashier is pleasant to deal with. A video from your mechanic showing the condition of your vehicle and suggested maintenance/repairs sent to your phone, is icing on the cake! We have received consistently good service from Baker over the past several years. Would gladly recommend to anyone looking to buy a new or used vehicle (a wide selection of used cars, not just Cadillac); and a trustworthy place to have your car serviced.

Frank Federico

★★★★★

6 months ago

Went to Durant for my first time to look at a Cadillac lyric. Met a sales representative named Jason. He was the most knowledgeable person I could have hoped to have during my first test drive in a lyric. He also stayed late to answer my questions. I continue to monitor their site for inventory that fits my needs.

Michael D'Agostino

★★★★★

a month ago

Bought an XT6 from Jason, great experience, he’s knowledgeable and it was a quick and easy transaction. Highly recommend Durand Cadillac!

Carolyn Poirier

★★★★★

7 months ago

Our experience could not have been better…my husband and I visited Durand and spoke with Jason Plamondon, our sales rep. It was a great, stress free experience. Jason was low key, but so professional. He answered every question, but we never felt rushed. We then purchased our car and dealt with Chris Driscoll, finance manager. Chris was also patient, professional and organized. We would buy again from Durand in a heartbeat…..thank you for everything Durand Cadillac

Faith Piotte

★★★★★

a month ago

Best car buying experience. Easy no hassle no pressure from Jason the salesperson to the financing department. Would definately recommend Durand.

Darrell Sweeney

★★★★★

5 months ago

I have my cars serviced for the last several years. This year I was have all three vehicles for normal oil change. Walked around looking at their beautiful cars. Their is no high sale pitch. I asked Randy Tucker a few questions about the Cadillac Lyriq he asked all my questions without any hesitation. I told him I am on the fence about electrical vehicles. Several weeks later I went back in to see the vehicle. I asked Randy for a test ride he took me out showed me all the features. A few days later we sat down and strike a deal. Randy had all the paperwork ready did all the running around for me. Took care of canceling my plates. It was a pleasure working with him I would recommend him to family and friends.

Laura M

★★★★★

a month ago

I just wrapped up a car purchase here and I’m blown away by the service. Usually, I dread the dealership experience, but this was actually wonderful. Jason was a pleasure to work with; he was kind, understanding of my needs, and knew the inventory inside and out. There was zero pressure from start to finish. I highly recommend this dealership and specifically, Jason!