Ecke's Towing-Division of Seaway

Jason White

★★★★☆

6 years ago

Called and felt like it was kinda expensive but they were helpful and friendly. You will need a credit card and a few minutes to verify your billing information. The truck arrived about an hour and a half later but I was in no big hurry. Besides a few extra steps in the process, no complaints. 4th star for your customer service.

Dave Evans

★★★★★

8 years ago

My kid locked his keys in his car on Scranton. Ecke's was there in 10 minutes and had him safe and back on the road immediately. I then received a courtesy call letting me know he was safe. Thank you from one dad to another.

Jess Patterson

★★★★★

8 years ago

The guy that came out tonight to help my husband, who was stuck with a dead battery, went above and beyond to make sure he got the job taken care of. We appreciated the fast response and getting him back on the road quickly. Would definitely utilize their company again.

Carliyah Bissell

★☆☆☆☆

4 years ago

They are money hungry. And the workers are so inconsiderate. I paid to get my car out they told me the town man couldn’t give me my car because he was out doing a tow and to go get lunch. And they would call me when he came back to the shop. Never got a call. I coincidentally pulled back up and he was there. But didn’t receive any call or text to know. They are a disgrace.

S Clark

★★★★★

2 years ago

12 degrees and snow and we caught a flat. Young man came out in less than 10 minutes. Had our flat changed and on the way in less time than roadside assistance who had quoted us 96 minutes-Then kept telling us they had to cancel and assign us someone new. The young man was super pleasant and helpful. I'm appreciative. And he said it is pronounced eck-eez 2 syllables.

Torrin Treu

★☆☆☆☆

7 years ago

Called this company at 12:20am to get two cars towed from in front of my apartment parking garage door in a Private alleyway so that I could get into my $150/month parking garage spot and nobody ever came to move any cars. On the phone, Ecke’s said they had one job to do first and would send someone within the hour, meaning by 1:30am. One of the cars left around 1:15am, but the other stayed for good and I had to wait a long time to find street parking for the night because this company was so unreliable. I was very lucky to find parking for the night elsewhere at a great expense of time and effort. It is now over two hours and 15 minutes later and nobody has showed up, and that is not okay. I made it clear that this was something that needed to be done as quickly as possible and nobody from Ecke’s showed up. People should not be at the mercy of a company that refuses to do its job when some idiot parks in front of their Private home parking garage...

An Pham

★★★★★

4 years ago

Due to some unforeseen circumstances, we had to reschedule our time and they let me know ahead of time, so I wouldn't be left cluelessly waiting. The driver expertly towed my car out of a small parking garage and got me to my appointment without any issues. 5 stars, would totally call again. But hopefully not.

Matthew Burns

★☆☆☆☆

2 years ago

Called Ecke's to tow my car for a recall. Paid in full $246.88 plus a $20 cash tip to the driver, to move it 5.6 miles. On the way the driver had to hit the breaks, which to my understanding launched my car off the tow bed causing it to be totaled. Insurance covered the total loss, but there was zero refund offered even with the great inconvenience for now having to get a new vehicle. Use this company at your own peril. Good luck.

reuben wallace

★☆☆☆☆

a year ago

If it wasn't for diesel gas, I'd never go. A Pepsi product that's normally $1.69 they were charging $3.99 for! I told her the price was wrong, Pepsi was aslo there and did the same and she shrugged it off with some weak excuse. Because she couldn't sell it at that price she removed it from the cooler. Horrible! Cashiers are nice so there's that.

M T

★★☆☆☆

3 years ago

They rightfully towed my car out of an apartment complex when I didn’t have a parking pass. After they towed it, miscommunication on price to get car out that they ended up fixing for me. However, after towing my car, I had damage on my tire that I had to get fixed and pay for myself. They refused to compensate for damage and the owner was very rude, kept hanging up the phone, and would not give me his name. Employees were fairly friendly and helpful. Owner was just kind of a jerk when I was nothing but respectful.

Mariah Ross

★☆☆☆☆

8 months ago

THE WORST EXPERIENCE EVER. DO NOT USE THIS COMPANY. THEY LEFT THE CAR AT THE WRONG LOCATION AND LOCKED THE KEYS IN THE CAR... DO NOT USE. I tired calling to have them rectify and the employee kept hanging up on me and the owner said the buck stops here and she would not be rectifying the situation.

Michael Khalil

★☆☆☆☆

a year ago

This towing company is a disgrace. They towed my car from a lot I paid to park in, completely unjustified. They showed zero concern for any damage they could cause and treated me like I didn’t matter. It’s clear they only care about money, not people. If you want your car handled with respect or decency, avoid this place at all costs. They’re the worst in the business, exploiting people and giving no regard to right or wrong. Absolutely unacceptable.

Nikki Bryant

★☆☆☆☆

a year ago

My car was illegally towed from handicapped parking meter that has my placard in the window! I contacted this company several times and asked why my car was towed and I was told I contacted the company and needed a tow and since I didn’t answer when they called my car was towed for non payment of a service I never requested. I have never contacted this company until my car was towed. I have AAA and roadside assistance through Hyundai. I have been at work all day and when I got off my car was gone. I have never contacted this company for anything and was told I could not get my car back and the owner is unavailable! I had to Lyft home ! This place stole my car!

William Hubans

★★★★★

3 years ago

The absolute best towing company in NE Ohio and the Downtown Cleveland. If you need a car moved now, Ecke’s is quick with a joke or a light up your smoke. The Ecke’s drivers are so quick that they will turn on a dime and leave you a nickels change.

monty da man

★★★☆☆

3 weeks ago

Love this place but if you guys see this it's because the new guy behind the register is off putting and has bad customer service.

Clayton

★★★★★

8 months ago

Ecke's has helped my Cleveland, Ohio business with towing more than a handful amount of times. Jay and his team are always quick to respond and communicate. They've given me sound advice to protect my lot. Highly recommend for anyone in Cleveland in need of towing.

Mathew Chandler

★☆☆☆☆

6 months ago

Wrongfully towed my bike after a special event on August 10th. Then damaged it by strapping it down by the bars therefore damaging the cables causing a short. I had to pay $176 to get it out of their back lot then another $250 to have it towed out of their front lot by a different tow company then another $1200 to harley to have the wiring harness repaired.