Elk Grove Subaru Service Department

John Angeles

★★★★★

a year ago

5 ⭐️ service

Enrique Sanchez

★★★★★

2 years ago

The best

Erik Shwarts

★★★★★

6 years ago

Fast and great service at a very reasonable price. They fix flats and sell new and used tires. Will be coming back for my tire needs.

Julie Reager

★★★★★

a year ago

Thank you, Omar, for all your help while me car was being repaired. I appreciate your time, patience and understanding. You were a pleasure to do business with. Thank you again.

Mark Barajas

★★★★★

2 years ago

Thank you Elk Grove Subaru and thank you Omar for your dedicated service every time I bring my WRX for service! It gives me confidence bringing in my car knowing you own a WRX as well.

Tervy Phon

★★★★★

6 years ago

Customer service is impeccable. Everyone either greeted me or ar least smiled my way. Of course this is a car dealer service station, so don't expect cheap prices when coming here. I had my oil change and rear brake pads replaced, so I spent quite a bit.. however, I felt comfortable and safe knowing that it was done the right way.

Christina Hansen

★★★★★

2 years ago

I won’t take my car anywhere else, I love the experience every time I take my car here for repairs and maintenance. The staff is always friendly, the waiting area always clean and stocked. My service provider Omar Gonzalez is trustworthy and helpful. I highly recommend.

Daniel Keo

★★★☆☆

2 years ago

Had my Subaru serviced here after I bought it used from a different dealer. It was alright until I went to pick up my car. I stood in front of the service desk for close to 10 minutes and no one in their office came up to help me. Eventually went up to Mike’s office and asked if someone could help me check out. I guess my service rep was at lunch and the initial guy I spoke to couldn’t find her? May or may not come back, but thanks Mike!

Eduvijes Rey

★★★★☆

7 months ago

Celeste has great customer skills. Very courteous and helpful. She makes sure you are comfortable and well taken care of.

robert samaniego

★★★★★

a year ago

I have called in to make an appointment to service my 2024 Crosstrek and Express Service Manager Tyreece Galloway was able to set a same day appointment for my vehicle. The vehicle issue was uncommon and was covered under the warranty. Thank you for Tyreece's reassurance of the progression of the vehicle's service has made me feel at ease. The meticulous troubleshooting of his technicians was crucial into isolating the cause of the troubled issue. Thank you Tyreece and your team of technicians for your professionalism and dedication towards your customers. Your trustworthy attributes certainly earned you my business and come highly recommended for your top-notch service and treatment of your patrons.

Naing Lin

★★☆☆☆

6 months ago

I came here for oil change multiple time. they usually provided complimentary car wash. This place did not (even i was asked). Other than that, staff are professional, waiting room is clean.

Angel Ramirez

★★★★★

6 months ago

Great! As always. Omar always makes sure all my questions are answered and I leave with a better understanding of my cars many mechanisms. Sometimes I can be overwhelmed with the info but his patients shines through. Omar is the best!!! He always accommodates my last minute appointment request. I appreciate that so much!

Ricky Villarreal

★☆☆☆☆

3 months ago

I brought my Subaru in for an oil leak, assuming it would be covered under the powertrain warranty. The service advisor never explained that if the leak was caused by previous work, it might not be covered, nor did he explain anything about the “pre-authorization” process he later blamed me for not knowing. After the inspection, he spoke to me in a very condescending way, repeatedly telling me he “should have charged me” and implying that I should have somehow known the dealership’s internal warranty procedures. I left feeling talked down to, confused, and embarrassed — not because of the repair, but because of how the situation was handled and communicated. I’ve had great experiences with Subaru service departments before, but this interaction was unprofessional and unnecessary. Clear communication upfront would have prevented all of this.

Bill Minasian

★☆☆☆☆

3 weeks ago

I bought the Outback from these guys 3 years ago, and the salesman was great. No complaints. For 3 years I have been taking it for regular service to Elk Grove Subaru, always with an appointment. Everytime has been more frustrating. Last time I spent the entire afternoon waiting for an oil change and tire rotation. I thought maybe some staff were out sick. Nope, I checked. I asked for them to change my wipers, fix the tire pressure reading, and deal with battery corrosion. None of it was addressed. Now they want me to buy an extended warranty. I don't think so.