Google Reviews
Michela
★★★★★
3 weeks ago
I bring my 2012 Honda Accord and 2020 Lexus RX 350 to Expert Automotive and the service is always perfect. Better care, faster turnaround, and cheaper than the dealership. Can’t recommend them enough.
coconut burns
★
☆☆☆☆
2 months ago
Went in for a valve adjustment. When I got there, I was told that they do not work on salvage title cars. Personally, I do not see why that matters, even for a valve adjustment. They did not ask me what made it salvaged title, and likely assumed a head on collision. But since they did not ask me, if there was a car that came in that is salvaged title but for the rear, they wouldn’t service it still? They also waited for me to arrive before telling me, which was a large inconvenience as well. When I called them, they set up an appointment for the next week. They had a whole week to let me know of their conditions.
Robert P
★★★★★
a year ago
My latest visit just reinforces my old review on how good this place is. My bill was far less than quoted, and even though a local car dealer had charged me for alignment, apparently, they didn't actually do it. Expert Auto did, and my old Honda drives better than ever. Joe even changed the dead battery in my key FOB without charge and without being asked to. Small things matter.
Martin
★★★★★
2 months ago
I found my new go to Toyota shop. Joe and his team are honest and amazing. Highly recommend!
Jim Fuller
★★★★★
2 months ago
The team at expert is awesome! I have a 20+ year automotive career, and I take all my vehicles here for work that I can't do. They are knowledgeable and have very fair pricing!
Bob Weiss
★★★★★
a year ago
We took 2 cars to Expert Automotive. One was having issues with the new battery not holding a charge for too long (ended up being the battery.) The second car needed new headlights. They were helpful and knowledgeable. Everything they did was wonderful. However, I'm writing this review because of what happened days later. We received a letter in the mail that had a $120 check written to us from them. With the check was a note that basically said they reviewed the invoice later and realized they charged us $120 too much. I'm not exactly sure what happened, but I do know that we never said anything and were completely satisfied with everything they did. Yet, they still sent this to us completely on their own without so much as one word from us. We had no idea. Seriously, name another car repair shop that would EVER do this all on their own. That is by far the most honest thing that has ever happened to me by a business. Not only will they ALWAYS get my business from now on, but I feel I need to let everyone know this by posting this review. If you have ever wondered if a car repair shop is treating you fairly, then next time bring your car to Expert Automotive, so that you never have to wonder again. I am beyond amazed at such honesty and moral compass. Thank you so much Expert Automotive.
Terry B
★★★★★
11 months ago
This is an enthusiastic 5-star rating for Joe at Expert Automotive! You helped me so much last Wednesday with the difficult situation of my overheated Toyota engine. I had heard you were good, honest and fair, but what you did to help me truly earned my gratitude and appreciation. You were generous with your time, listening carefully to the problem, then used your expertise and experience to advise me on how to best proceed. I will tell all my friends that in the auto repair world, you are indeed rare! My heartfelt thanks to you, Joe!
jason ong
★★★★★
7 months ago
I'm fairly new to Expert Automotive. Joe and staff are honest and they communicate well to explain when work is needed to be done. I'm happy to know I finally found a good and trustworthy automotive repair shop.
Rowen Rayneharte
★★★★
☆
a year ago
The owner, Joe, is kind and helpful over the phone. He cares about his business and treats customers well. He followed up with a text to see how the repairs were holding up. My original need was for a transmission fluid leak. I was told I needed a hose replacement by a different oil change location. I called Expert Auto right after my oil change and they got me scheduled quickly. I thought it was a smaller shop, but they were pretty busy with a lot of staff. My car still had a leak after replacing the hose, but not due to the hose. They scheduled me right away and resolved the remaining leak issue, and I wasn’t charged for the follow up. Turned out to be a seal that needed to be replaced. I brought it in at 10 am and it was ready before noon. The hose replacement was a same day fix as well. *The owner can’t be buttered up with donuts as he doesn’t eat them, but staff will enjoy treats!
jean
★★★★★
11 months ago
Long time family owned business. They work hard a having you scheduled fast and giving you detailed information what is needed to have your vehicle up and running . They also inspect and let you know what you might be up against in the future. No pressure and priced better than the dealer. Highly recommend their service!
Tuan Tran
★★★★★
2 years ago
Wow! Amazing service. My Honda was making a grinding noise and I came across their page on google. I called and spoke with Joe and he was very helpful and informative. I brought in my Honda within the same hour to get it serviced. I ended needing rear brakes and rotators. All was completed same day along with my oil change. When I came to pick up my Honda Joe greeted me by my name and was very sincere. I have worked with numerous mechanics in the past, but I will definitely be coming here going forward!
Adriana Williams
★★★★★
a year ago
I moved to California 7 months ago and I’ve been super nervous about finding an honest place to get my car checked out. I’m SO glad I was recommended Expert Automotive. They were so kind, kept me in the loop the entire time, and explained to me in detail what I would need done for my car in the future. Wyatt was so friendly! Truly a 10/10 experience.
Yen Nguyen
★★★★★
2 years ago
Their honesty and excellent services has been keeping me as their customer for many decades. Good maintenance jobs. - If you look for trusted car maintenance by experts? It’s Expert Automotive. - If you need high quality services with reasonable costs? It’s Expert Automotive. I proudly rate Expert Automotive a five-star review and highly recommend them.
Jolene Hood
★★★★★
2 years ago
Joe and his crew do amazing work! I’ve been coming here regularly for several years. They are super fair, take the time to explain repairs, always flexible to schedule with. I can count on Expert Auto to provide honest, efficient service on both of my Honda’s.
Austin
★★★★★
a year ago
I’ve been going here since my first car when I was 16. 4 cars later and I still havent found anywhere better. Always friendly, great prices, top notch service without feeling pressured to fix anything unnecessary or outside of your budget. 10/10.
Beth N
★★★★
☆
2 years ago
My husband & I were looking for a mechanic to fix my car & come across their site. My husband called & spoke with the owner Joe regarding what is going on with my car. They were fully booked but Joe told my husband if we can bring my car by Thursday before they close, they will accommodate my car to work on Friday. I am pleased with Joes ability and knowledge answering my questions. I will definitely recommend this place because of the honest customer service plus a reasonable price!
Jason Leu
★★★★★
Edited 9 years ago
Honesty. Integrity. Very affordable with high quality work. I've been taking my Honda vehicles here for over a decade. They are always upfront and honest with their estimates and repairs. I love how they tell me what repairs are for comfort or aesthetics or safety related. Quality is also paramount and it shows. I've never had to take one of my vehicles back because something wasn't done right the first time. They are picky about the parts they use, genuine factory parts without the dealer markup. They used to take care of only Honda and Acura. But now they also do Toyota and Lexus. Overall great place to take your vehicle. You can trust them. They will provide you peace of mind.
Mandy Mae
★★★★★
9 years ago
Love them. They are honest and present great customer service. I have been going to them for about 7 years now. First with my Honda and now with my Toyota. Can't ask for better customer service. There aren't many shops today with great morals and ethics but Expert Automotive has it all. Dad & Son know what a true business is about!! They offer it all. They are definitely a hidden little gem!!!!
H Yunus
★★★★★
3 years ago
I moved to Elk Grove area from Southern California and had an excellent and honest mechanic there; I was looking for the same and Expert Automotive is just the right place. Joe is friendly, thorough, knowledgeable, patient and non-pushy. I have been coming here for a year and just started bringing a second car in for service. They definitely know their Toyotas and Hondas and can reach the dealer when needed. They will also tell you if they cannot perform a repair. Overall, I highly recommend this place.
Shawn Eggers
★★★★★
6 years ago
This shop has been great at keeping my old Honda and Toyota in tip top shape. They take their time to explain things to you and have really great advice. When I bring my vehicles into this shop I feel they are honest and helpful. I rely on my vehicles and my vehicles rely on Expert Automotive.
