Elk Grove Toyota - Service

ashley cordero

★☆☆☆☆

4 months ago

I went in and waited an hour for my service which is fine, I asked for the complimentary car wash and was told that my air intake needed replacement amongst other things. I got my car back and didn’t get the complimentary wash even though it said on my copy that I did get it washed, and I noticed driving off my car sounded louder when I gassed it, I stopped at an autozone and checked my engine and they forgot to put back my air intake. I had things to do after and now I have to waste my gas and time to go back and get it put back.

Gustavo Garcia

★★☆☆☆

6 months ago

Thank you for the service. However, I was told that a complimentary car wash was included, but it was not done. That makes me wonder if the services I paid for were actually completed. For example, I had to open the hood, and at a glance the battery terminals do not look cleaned even though that was part of the service. This experience leaves me unsure whether I can trust that the work I cannot see was truly performed.

Del

★★★★★

4 months ago

We have always received great service from professional staff. They explain things about the service requested and other items that they became aware of. Not pressured, just provided information to make an informed decision. Highly recommended!!

Natalie Munoz

★★★★★

2 months ago

Christina was very nice, as were two other guys that I spoke with. The waiting room was comfortable and peaceful. I got a snack at the service desk and caught up on my social media. My service was done within the hour and a half timeframe they quoted. And they even washed my car. Nice!

Theresa Funakoshi

★★★★★

a month ago

I am elderly and called Toyota first when I had a slow leak from a nail in my front tire. From the call to the people at the service dept to tire manager and paying the bill, every single one of the personnel was extremely kind and and very efficient. They did everything humanly possible to assure I was safe to drive my vehicle again. They all deserve 10 stars.

Gary Adams

★★★★★

a month ago

Elk Grove Toyota Service Department was a life-saving when my car broke down on the road and I had it towed in. They turned it around in less than a day and repaired the wheel lug nut issue. Meanwhile, I was able to rent a vehicle very convenient to the service operation. All in all, it was a seamless process and they addressed an emergency situation with professionalism and a sensitivity to turnaround.

David BL

★★★★☆

2 months ago

Overall, a positive experience. The communication was constant and appropriate and the service was reasonably quick. It was determined, after our tire realignment, that we needed a new cabin air filter, and this is partly where I'm taking off a star. I was told it was $40 for our Rav 4 Prime, and when I asked why it was so expensive, I was told the install was free and that I'm only charged for the part. In hindsight I should've tried to haggle down, because everywhere I've looked, the most expensive cabin air filter version that we got is only $20, with most $20 versions being a two pack. So waaaayyyyy overpriced. And after looking online at how easy it is to install, I feel a bit swindled. Additionally, while there is complimentary tea and coffee, all of the chips, donuts, and other food items were waaayyyyu overpriced. Every other dealership I've been to had complimentary everything. So while the place was clean, the reps were professional, and the work done was good, there is a missing part of the atmosphere that's lacking, so minus one star.

Jasmine White

★★★★★

2 months ago

Andy at the service was beyond helpful when I arrived for my recall appt for my RAV4. He saw I was with my 5 month old & went the extra mile to ensure I was out of there as quickly as he could. I appreciated him keeping us updated throughout the process. I’d highly recommend Andy for any of your service needs!

Mayu Ko

★★★★★

5 months ago

Consistent 10+ service for the past 4 years and counting! It really boils down to your trusted service advisor and I've had the privilege of working with numerous advisors at both sites. There are two sites, one is specifically for quick maintenance (oil changes, rotations) and the other site is for diagnoses-repairs-recalls. Friend's Taco has been to both sites and we have never run into an issue. Appointments at either sites have always been made utilizing their online scheduling system and I know having that appointment makes a big difference in terms of wait time and meeting expectations. Staff are transparent and communicative: if I don't want to wait that long for any service, they will float a few options so that I have the choice to either stay or request a rental. I also plan for these types of visits, so typically bring my work along. If you don't like excess noise, then bring your earphones as well as your plug adaptors to keep the battery going. Both sites also have good waiting rooms as well as modern amenities such as nice restrooms, vending machines, and coffee. If you don't like to wait onsite, take a stroll outside and go check out other dealers, walk to the Starbucks down the street, whatever! There are other options available so boredom is held at bay. In terms of cost, it is definitely a little more than traditional repair shops but at least you have the guarantee of genuine Toyota parts, no to mention keeping your warranty intact. Thank you for keeping the Tacos up and running smoothly!

Julianne Sac Valley Thanksgiving 2 the Streets

★★★★★

3 months ago

I was truly pleased with the service I receive on my van and customer service was exponential!!!! When I called in they had my parts and was able to get me in in two days. When I pulled in to the service center I was greeted at my van by Andy. Just the way he greated me with such a nice smile, and kindness was like a cup of hot cocoa on on a winters eve!!! Everyone there I met or past by greeted me with same warmth and kindness as well as service companion and Best bud Max. The work on my van was better than the orginal! They were All so warm and welcoming, they made me feel I was special. It was the "Best" experience I've ever received at any business!!!! and Andy, Thank You from the Bottom of my heart, I was having a really difficult day and YOU made my day!!! ELK GROVE TOYOTA, This is the place you'll want to go to!!! Merry Christmas and Happy Holidays! Julianne Twyman and Max.

Warren Pascua

★★★★★

3 months ago

I want to extend a sincere thank you to Victor Reynoso at Elk Grove Toyota for the exceptional service he provided. Victor went above and beyond to ensure my Toyota Camry was properly taken care of, personally making sure my maintenance issue was handled the right way. His professionalism, communication, and commitment to customer satisfaction truly stood out. It’s rare to find someone who takes such ownership and pride in their work, and Victor did exactly that. I genuinely appreciate his effort and follow-through, and I’ll gladly continue coming back because of the level of care he demonstrated. Highly recommended!

WeloWyrm

★★★★★

3 months ago

Every time I get my car serviced here they're quick, efficient, and friendly. They're honest about what they do and are honest about their recommendations but also respect your decisions. The waiting room is large and comfortable, with free coffee and reasonable snack options. They're reasonably priced as well! Worth the trip.

Olga Gatchel

★★★★★

3 months ago

Micky handled my sign in . She is extremely knowledgeable on cars and answered all my questions concerning my corolla. Mickey was very kind and professional to my needs as i had another appt that afternoon. Love the coffee and snack bar great idea in customer service. The gentleman who signed me out explained everything they did to my car. Another great job and experience at the dealership. Always a pleasure to see Victor and Alvin helpful in directing me to were i need to be for service.

Mikal Lee Tuyen

★☆☆☆☆

9 months ago

Super disappointed with this dealership. My over experience has been terrible and confusing. Waited 3.25hrs for a simple oil change. Then waited another 28 minutes just to finished paperwork in order for me to paid. After my advisor left for lunch, my paperwork was passed from one advisor to another until I haunted it down. The original advisor said they will do a courtesy car wash but they didn’t wash my car🤬🤬. Very disappointed with the service there.

Julie Cosgrove Garcia

★★★★★

a month ago

My service advisor was great. He kept me updated on the status of repairs and was instrumental in getting the 3rd party extended warranty to move the repair quicker. Milton worked with the extended warranty people and they with him. Our vehicle is an accessible vehicle which is needed for our son to get out and go

Jim Gray

★★★★★

a month ago

I brought my wife's new Corolla Cross for a ceramic coat. John Nguyen got got us in with no problem and had the car ready on time. We had a rental car while the work was being done. I did not catch the rental car guy's name. He was very good as well. Overall a very good experience.

C. D.

★★★★★

2 months ago

I had an issue with my Toyota today and when I called them, they were able to schedule me in today. They provided me with written information regarding my battery Reflecting, no issues with my battery. The service rep was very helpful, kind and professional in his interaction with me. I was very satisfied and pleased.