Google Reviews
Ryan S
★★★★
☆
3 months ago
The drop off experience of the vehicle was good, however the pickup could use some improvement. There is no clear signage where to go to pick up your vehicle when you arrive. I just end up going to the first set of employees work stations and they need to see who has the paperwork. I think if you have a designated place to go for pick up, this would help when customers come back to pick up their vehicle. Then the paperwork did not have the details of how the multi point inspection went and the employee did not go over it with me either to see if they found anything like brake conditions, tire conditions, fluid, ect.
T-Vang
★★★★★
2 months ago
Booked appointment over the phone with Terry, she is awesome!!! Great customer service for sure. Aaron was great as well, brought both cars in for service and he had them finished up quickly. Thanks guys for making this easy.
Alexander Sanchez
★★★★★
4 months ago
David was the best sales person I have ever worked with because he was very professional, honest, trustworthy , courteous, patient, very relaxed, relatable, respectful, and knowledgeable about the truck. He was well dressed and had such a positive persona. In addition, he was very down to earth. Taj, the finance person, had the same ways as David. I can’t say enough to do them both justice. Furthermore, I spoke with a sales person while I was waiting but sadly I did not get his name. He shared that his wife works with Hospice. He was very nice and has such a strong but caring outlook in life. Another young man that temporarily stepped in for David shared how the owners of the business, Jim, were patient with him while he had some personal struggles which demonstrated to me character from both. Lastly, I ask that your manager/business owners read this in front of all your staff because they can learn from these gentleman. I will definitely refer people to this Toyota dealership because as a 56 year old combat veteran this experience is what Americans should see and be like. God bless
Amy Seed
★★★★★
6 months ago
Excellent Customer Service! I am amazed at how Christina and the team at Elk Grove Toyota went above and beyond to make the experience so easy and fast. I come from Lodi because this is the best place around but today they exceeded my expectations. I had my two small children with me and they went above and beyond to be kind , patient and helpful. I came in for an oil change and I was checked in promptly and upon inspection the team noticed I needed front tires. I was offered different options and a great price so I did all 4 tires. I also remembered my wiper blades were worn and I needed those changed for winter as well. Christina waited for me to get the kids snacks and restroom breaks and always kept the process rolling so I was not waiting long. Due to the additional services I needed , she offered a loaner so I could completed my grocery shopping and keep the kids moving along if the processes took longer than a few hours . I could come the next day and pick up the car if it was not completed by end of day. Wow! She was really planning for everything and as a mom of 4 this really lowered my stress ! My experience was at the top of her priority! The gentleman Patrick at the car rental was also so amazing. He helped move the car close so I could load it and when I checked in he walked over to the express location to help me check it out! Best service and a great experience.
Kresh Jan Anajao
★★★★★
4 months ago
Awesome service and quick operational system from Toyota Elk Grove. Matt was my advisor and he honored my Toyota Care Plus. They are seemingly honest people there. They don't up upsell unnecessary service/parts and they tell me to be cognizant probably on the next visit. I may visit here again for any services if I am here in Sacramento. 👍👍 ⭐⭐⭐⭐⭐
Allison Wynn
★★★★★
a month ago
Easy in and out. No waiting at appointment time. Shocks & struts and bumper recall replaced without any charge thanks to warranty. Service providers friendly, polite ant reaponsive
Andy Atkinson
★★★★★
2 months ago
Guadalupe was kind, patient, and very sweet. She answered all my crazy questions clearly. Ms Guadalupe is an absolute gem and she is an asset to have on the front line. (Thats who met us in appointment line). Such a lovely human! **Answer to second question: what I paid today was reasonable....the price for what I was quoted...not so reasonable (because of the recent holiday)
Alex Buteau
★★★★★
a month ago
The service was very professional. I was provided a luxurious rental car to run my errands for the day while my vehicle was being serviced. I was updated every step of the way and received real time recommendations from the mechanics and given the option to approve or decline any additional repairs to my vehicle that were needed.
Mark Penales
★★★★★
4 months ago
Just recently I had to get my 2021 Rav 4 Prime recall taken care of, my service writer John Nguyen was very professional with the information that needed to be taken care of on my vehicle. The time frame that needed worked on the car was nearly to be exact due to the high volume of other vehicles that needed to be worked on that day. With John’s excellent customer service, I will continue to having my car serviced in Elk Grove Toyota. Also with the next car purchase would highly be at the same location! So thank you John for your transparency and also the service you’ve provided. Continue to be a great person you are brother.
Phil Isorena
★★★★★
a month ago
I showed up at Express Service 1.5 hours before closing time. Receiving staff forewarned me that my requested service may not be completed until the next day. Aaron promptly took care of me and promised me he'd get me out by 6:00 PM. I was out by 5:45 PM. That's outstanding service!
Somaly Sok
★★★★★
4 months ago
The advisor had an amazing service ! Thank you, Mike Lau. You've executed the service quickly and with professionalism. I had a great experience with the service department. Mike was extremely professional and helpful. The service was efficient, and they were great about communicating with me throughout the process. I especially appreciated the communication and I highly recommend Mike and the Elk Grove Toyota team for their excellent service.
Tommaso Nesti
★★★★★
4 months ago
Great experience from start to finish! we bought a used Toyota tacoma from this dealership and the process was very professional and smooth. From my first interaction with Albert the pricing was transparent and very competitive. On site both Aniesh (salesperson) and and Tajh (finance manager) have been professional, engaging and helpful with all our questions. We drove three hours to get this car as this was the best deal we found, and the experience at the dealership was also top notch. Highly recommend!
Sea Breeze
★★★★★
a month ago
My service advisor Miguel was excellent. Great service. I had the 60k mile service done. I’ve always entrusted my vehicles with Elk Grove Toyota for many years. Thank you for your excellence! Cheers
Maria Gonzalez
★★★★★
3 months ago
A shout out to all staff at Elk Grove Toyota Express. I went in for tire rotation, and oil maintenance, and Communication was top-notch; I got digital updates, pictures of my air filter needing to be changed which I approved. They were respectful of my time, and the whole process was smooth and efficient. Professional, friendly, and great value for dealership service. Highly recommend!
Lucy H.
★★★★★
4 months ago
We have had great experiences since the purchase of our vehicle through the two times we have brought it in for service. We live 1.5 hours away, but the drive is worth it. The first time we brought it in we were offered a courtesy vehicle which was helpful given the distance we live and because the service required a few days. The second time, we were told it would be a few hours, so we wanted in their nice lounge wait area, but the car was ready sooner than expected/anticipated! Thank you to Primal Kumar for his great service and attention. We can confirm that the gold certified warranty is honored with no hassle. We highly recommend this dealership for a car purchase and for service!
Donovan Boyle
★★★★★
a month ago
Five stars! Always top notch service here at Elk Grove Toyota. Their express service dept is amazing in every way. They are helpful, friendly, and amenities while waiting make the time go by quickly. Always a pleasure here, and it keeps me coming back everytime I need my toyota serviced. Thanks!
Amber L.
★★★★
☆
a month ago
Service advisor was very nice and knowledgeable when I had questions. I appreciate that he called me for updates during the day and that he walked me through the inspection report when I asked him to. I got my Transmission fluid drained and refill, Tire rotation, Fuel EShield service, and Multipoint inspection. The labor was almost $300 and with about $120 for parts. Definitely paying for convenience for someone else to do the job but no issues at all with service.
Dana Williams
★★★★★
a month ago
I recently changed service dealerships because of bad experiences. I absolutely love Elk Grove Toyota Service. The 5 stars are for location, easy of finding service bays, stunning reception area, clean, nicely organized and comfortable. Also the service center staff were super nice. They all appeared to get along well which makes it a friendly, welcoming environment. They offered a car wash which never happened at other location. My car was complete when promised and no pushed up sale. 🙌
Patty Farrell
★★★★★
4 months ago
Elk Grove Toyota personnel were super friendly and we were able to negotiate pricing for our new vehicle. We feel we got a great deal and we are excited to get to know our Tundra Platinum better!!!! There are so many features to get to know how to use properly. This vehicle has everything we ever wanted in a new truck.
ALI
★★★★★
4 months ago
If you’re buying a Toyota, this is the place. I picked up my brand-new 2026 Camry XSE here and the whole experience was elite from start to finish. JP took care of me on the sales side — cool, patient, and made the whole process feel easy. Tajh in finance broke everything down clean and simple, no pressure, just straight professionalism. And Umair… bro is literally the car manual in human form. He walked me through every feature, every button, every little detail like he built the car himself. Super helpful and made sure I drove off confident. Everyone here treated me right, the car looks amazing, and I’m genuinely excited to drive it for a long time. It’s a commitment — and I love it. If you’re thinking about getting a Toyota, go here. Ask for JP, Tajh, and Umair. They’ll take care of you the same way they took care of me.
