AAA Elk Grove Orchard Auto Repair Center

Patricia Perreira

★★★★★

3 months ago

Eli McGlothin was very courteous and helpful. I did not feel pressure on having suggested service repairs done. I was satisfied with service repairs that were done.

Gary Anderson

★★★★★

5 months ago

I just talked to the service writer but he was great in keeping me informed on my cars progress. You could not get anyone better for your employee!

Lisa Callejas

★☆☆☆☆

7 months ago

This was the worst customer service experience I've ever had--and I genuinely believe something shady is going on at this shop. It all started with the tow truck driver, who strongly insisted I bring my car here rather than the shop on Bruceville that I had used last year without issue. That already raised red flags, and looking back, I believe I was steered here intentionally. From the moment my car was dropped off, communication was abysmal. I had to call every time to get an update--no one reached out to keep me informed. Then, when Tenaya finally called at 11:25 AM to let me know my car was ready, I told her I'd be heading over shortly. At 12:05 PM, while I was already in the Uber, she texted to say the shop was closed for lunch from 12-1 PM. No warning of that earlier. I responded to her text right away saying I was already on my way. No reply. When I arrived, I was left waiting outside in the heat along with another customer (also arriving by Uber) who had the exact same issue--called after 11 AM, told their car was ready, and no mention of a lunch closure. Tenaya finally let us in at 12:45 PM, offered no greeting, and only responded when I voiced my frustration. Her apology was robotic, lacking any sincerity or accountability. When I explained my frustration about the poor communication, her response was: "I already apologized. I don't know what else you want. If you're looking for a discount, I can't do that." -- WOW. No, I wasn't looking for a discount. I was expecting basic, decent customer service--and I didn't even get that. To make matters worse, I was charged for a diagnostic and battery replacement, and I was never offered alternatives by the tow truck driver, who seemed insistent on funneling me here. It feels like a setup, and I have since filed a complaint with AAA. I don't trust this place, and based on my experience, I would strongly caution anyone from taking their vehicle here. I truly wish I had declined all services and not had given them a single dime. Horrible lesson learned!

Joe

★★★★★

2 months ago

I visit alot of AAA offices and repair shops, and I can say they are all great. This location is highly recommend,

Todd Mc Intyre

★★★★★

9 months ago

AAA Auto Repair is absolutely fantastic! They got us in right away to fix a minor issue with our van, and we were back on the road in no time. The team is honest, friendly, and their service is truly top-notch. Highly recommend them for their professionalism and efficiency! Let me know if you'd like any tweaks!

ye aung

★☆☆☆☆

a month ago

Remove and replace cabin air filter and engine air filter with own parts charge $59.13 for cabin air filter and $39.42 for engine air filter unbelievable!!

AmoH

★★★☆☆

3 months ago

Some problems were fixed and the person at the desk misunderstood me from the beginning which I realized at pickup when my engine light was still on. I need another repair now that’s unknown. My heat works tho👍🏾

Thomas T

★★★★☆

4 years ago

Visit here for first time. The oil change was good. Total cost me 106$ but with AAA discount not too great. Is only applied to the labor so discount was $1.06 😂. Overall is good services but not so much with discounts. It would cost similar as Lexus or Toyota dealership.

Tina Banks

★★★★★

a year ago

Am I the only one who didn't know AAA offered repair work as well? Best decision i ever made for mechanic service! Perfect for me since I don't have a trustworthy mechanic of my own. So much more than just roadside assistance! I got great work, at a great price, and with a company name I already know and trust. Thanks AAA Orchard Loop! 😉🫶🏿

HebrewNation59

★☆☆☆☆

9 months ago

Went there about a year ago. Guy told me, over the Phone, one price, that l agreed to and when l went to pick up my car, he jacked the price up about $300. When l discuss my concerns about the price increase, the manager said that "I should be grateful that I have the money to pay." Haven't been back since

Rick Jacob

★★★★★

2 months ago

Great service, friendly manager. My new destination for regular and not do regular service.

J Sanchez

★☆☆☆☆

a year ago

My girlfriend took her car to get a coolant exchange, the next day her car stalled in the middle of the 110° day while she was driving. We had the tow truck driver tow her vehicle to the same location where she had her coolant exchanged. A few days later, the service agent called her to explain that the vehicle was fixed, they drove the car 30 miles, and we shouldn't have any more problems. Great! She left, drove her car for about an hour, and it stalled again, but at my house, thankfully; and not on the highway. The next morning, I drove her car to AAA auto repair to get the car repair as the service agent obviously lied to us that it was fixed. The service agent and mechanic stated they didn't know what was wrong and were only looking for Codes to tell them what was wrong with the vehicle. So they gave us back the car. Then I walked next door to Auto Tech Service & Repair. They fixed the problem within a few hours! My car works well, and they did it without Codes! Also, their prices are very reasonable and affordable. AAA insurance is great, just not their repair shops.

Laura Delight

★★☆☆☆

a year ago

Did they fix my vehicle? yes. Did their estimate take 3 business days to get to me? Yes, AND they called me repeatedly in the span of three hours when I took a couple days to get the funding secured and they wanted an answer. Did they mark up the parts 30% and only reveal/apologize for it TO MY INSURANCE COMPANY when they called to ask why the repair was so much? Strangely... yep! I had to get the repair done faster than the timeline I've previously had with my insurance, so we got it taken care of, and while my claims adjuster was getting the payment ready, they chose to reveal it to him. They told him straight out that if they had known I was going to use insurance that they would not have marked up the costs like that- which left him in the position to have to call me and explain why my insurance refund looked like I was being shorted by over $800 (since the mark up was so large they could not cover it). Add this insult to injury: I am a lifelong AAA member, and was still treated like this. I won't be returning and I WILL be reporting this to corporate as well as BBB.

tamara kakushadze

★★★★★

2 years ago

Eli was absolutely AMAZING. He personally drove to pick up my tires from West Sac to ensure my car would be done in time to pick up my son from school. AMAZING customer service, incredibly quick wait time, and wonderful service. I have been coming here since I discovered them, and don’t plan to go anywhere else :) It’s so hard to find a nice car shop that doesn’t take advantage … but this is the place. Love them!!! 11/10.

Matt Smith

★☆☆☆☆

a year ago

Don’t waste your time or money here! Fuel gauge wasn’t reading properly. I brought my vehicle here and they said fuel sensor was out. Charge me $175 to diagnose it then over $700 to replace fuel pump just for my fuel gauge to still not read properly. When I called and asked about it they wanted to charge me $175 again to look at it! Shameful! Will never come here again!

Shea Moreno

★☆☆☆☆

a year ago

I’ve been a loyal AAA member for years, and my experiences have always been positive until my recent visit to the Orchard Loop location. I brought my car in for servicing, and when it was time to pay, I used Apple Pay, which showed “approved” on the terminal. However, the associate, Gary, told me the payment didn’t go through. When I checked my transaction history, I discovered the exact amount I was charged at AAA had instead gone through to a nearby Cinnabon. In an already stressful situation, Gary’s response was dismissive and disrespectful. I found it very odd that he refused to take cash payment and urged only Apple pay for choice of payment. This experience has left me feeling frustrated, exploited, victimized and apprehensive with the service and security of the payment system at this location. I expected more attentiveness from a company I’ve trusted for so long. Hopefully, this issue can be addressed, as I know AAA can do better.

Ta’Leah Preyer

★★★★★

9 months ago

Jerry’s customer service is always above and beyond every time I come in. He’s always super nice and friendly and is always trying to figure out how to help you in anyway he can. I love coming to this location Jerry as well as the staff are amazing and have excellent customer service.