Empire Nissan of Hillside Service

Katharine LaRocca

★★★★★

5 months ago

The staff is helpful and efficient and Christopher Granados took care of me right away. I was pleased with my experience and satisfied with the work done at Empire Nissan. New wiper blades, tire rotation, And oil change.

Yoely Mercado

★★★★★

2 months ago

Great service provided took car in as I was hearing a noise and it was a easy fixed. Roberto was able to fix and install new brakes…

Naji Mcclary

★★★★★

7 months ago

I had an excellent experience with Ms. Evelyn, my service advisor at Empire Nissan. She is always professional, friendly, and very knowledgeable. She always keeps me updated throughout the process and makes sure my car is well taken care of quickly and efficiently.

Michael B

★★★★★

a month ago

Great service. Worked with Jose (Taco) the service manager and Evelyn who was my service advisor. Would recommend to family and friends.

Edwin Martinez

★★★★★

a month ago

Recently visited empire nissan of hillside’s service department and was met with friendly staff. I worked with Axel and Chris and got all my needs done in a timely manner and would recommend this place for your services!

Anthony Ayala

★★★★★

a month ago

I visited Empire Nissan for service and was greeted by Jose the service manager. Got my service done, Axel helped me understand the services I needed and detailed everything I need for future services. Would recommend everyone to this place!

Grzegorz Basara

★★★★★

a year ago

I recently had the pleasure of visiting Empire Nissan in Hillside, New Jersey, and I cannot say enough good things about my experience! From the moment I walked in, the team was welcoming, professional, and genuinely focused on providing top-notch customer service. The staff went above and beyond to ensure that my needs were met, answering all of my questions with patience and expertise. The entire process was smooth and stress-free, The attention to detail and commitment to excellence truly stood out. It’s clear that Empire Nissan takes pride in their work and values their customers. I am thrilled with the work was and would highly recommend this dealership to anyone who need there car service or repair Thank you, Empire Nissan, for making this such a fantastic experience! Thank You Greg Basara

Mishel Encalada

★☆☆☆☆

8 months ago

I’ve been a loyal customer of Empire Nissan for many years, but today’s experience was incredibly disappointing and upsetting. After arriving for a simple oil change appointment, I had to wait over an hour just to be checked in. When I was finally called in, I was greeted by a service rep who never introduced himself. When I asked for his name later, he sarcastically claimed it was “Prince.” I later found out his real name is Ali Fares—which makes his dishonesty even more troubling. He began by recommending an oil change and a full tire rotation, insisting it would take "a couple of hours" due to it being a Saturday. I declined the tire rotation because I was short on time, to which he dismissively replied, “It doesn’t matter—it’s going to take hours anyway.” He was extremely pushy and condescending throughout the conversation. When I mentioned I had a pre-paid oil change on my contract, he told me I’d still have to pay because he “didn’t have access to the Nissan system.” He offered no solution and told me to just wait more time while he figured it out. I asked to speak with a supervisor or manager, and he bluntly responded that no one was available and the manager was off for the day. When I requested he call someone who could help, he resisted, but eventually had another colleague check the system—who was able to find my contract in minutes. After that, I asked for his full name to include in my feedback, and he responded rudely: “Why do you need my name?” with a disgusted look on his face. When I insisted, he yelled “Just Prince!” and walked away. I asked to be assigned to another service rep because of his unprofessional behavior, and he smugly told me, “Too bad—I already wrote up the paperwork. You can’t change it.” This was, without question, the worst customer service I’ve ever experienced—not just at Nissan, but anywhere. It’s completely unacceptable to treat a paying customer with this level of disrespect, dishonesty, and disregard. Empire Nissan, I truly hope you address this kind of behavior—it reflects poorly on your entire dealership.

Cassandra Jetter

★★★★★

a month ago

I had a wonderful experience at Nissan in Hillside. The customer service was exceptional and Jose the service manager was extremely accommodating, helpful, and understanding. I will continue to do business with you.

Jonathan Leili

★★★★★

a month ago

Great service. Highly recommended place to get your oil change and any mechanical issues fixed. They are very knowledgeable and thorough. Special mention to mechanic Gabriel lauz he is a great asset to the company.

Michael Gomez

★★★★★

3 months ago

I had a great experience at Nissan, and a big reason why was Evelyn. She is extremely good at what she does professional, patient, and honest from start to finish. She made the whole process smooth and stress-free, answered all my questions, and really looked out for me. If you’re thinking about going to Nissan, ask for Evelyn. I highly recommend her to anyone looking for a solid, trustworthy experience.

A. C

★☆☆☆☆

2 weeks ago

NOT ALL NISSAN SERVICE CENTERS ARE THE SAME!!!!! I am truly disappointed with the service done on my car from this location. On 3/2/2026, I brought my vehicle in with the chief complaint that the car was pulling to one side (right) and making a noise when turning. My service advisor was Evelyn, who seemed nice but very overwhelmed. She stated that she was by herself and the other advisors were on vacation, and she was doing the best she could. I'm human, so I understood and was very patient and understanding. After giving Evelyn my concerns regarding the vehicle, I agreed to do a brake flush, new brakes and rotors, and a wheel alignment. I received a text alert letting me know that my control arms and struts were at caution (in the yellow) BUT NOT READY TO BE REPLACE. Evelyn then called me herself soon after and confirmed that I NEEDED the wheel alignment, brakes, rotors, and brake flush and the car would be good. She had me approve the work via text. Around 2:30 PM, I received a call from Evelyn telling me the control arm was bad and the struts were as well. I couldnt understand how ????? She explained that the mechanic was unaware of the new system and that the caution alert was sent to me in error. Taco and Evelyn worked with me using warranties to replace the one control arm, which I appreciated. On 3/9/2026, I brought the car back in to replace the one control arm. Evelyn was not there, and my service advisor was Christopher. I dropped the car off at 10 AM and called four times throughout the day to get updates. Around 3:40 PM, I called again and was told the car was ready for pickup. Here is where it really gets bad. The car is now extremely worse than when I originally brought it in on 3/2/2026. As I was driving home, the car swerved badly on both sides. I had to hold the steering wheel at an angle just for it to drive straight. The car now jerks and sways very hard to the left, requiring me to instantly pull it back to the right. I can't understand how the car is in worse condition than when I brought it in on 3/2/2026 and again on 3/9/2026. I called Christopher immediately and explained what the car was doing, and he said nonchalantly, “Just bring it back tomorrow and we will take a look at it again". I HAVE TO WORK. It's not as simple as just bringing it back. I just wanted the car fixed. It seems like the vehicle gets worse with each visit. I'm definitely hesitant about bringing my vehicle back. The original issues are still there, but now the car is even worse. I still need to complete the other work that was coded "Caution" in error (Struts) but it definitely won't be here. I've only ever used Nissan service centers because I stay on top of maintenance to avoid issues like this. NOT ALL NISSAN SERVICE CENTERS ARE THE SAME!!!!! I WOULD RATHER PAY GOOD MONEY FOR A GOOD QUALITY JOB OVER PAYING FOR SOMETHING THAT WILL GIVE ME HEADACHES, ADDITIONAL VISITS, DAMAGES AND NONSENSES. THE CAR IS UNSAFE TO DRIVE

Alvarez Leonel

★★★★★

a month ago

Recently visited this location with issues on my vehicle. I was greeted by Axel who helped me understand the issues going on and step by step explained the whole process of the solution. Made me feel like I was part of team and most importantly family! I would definitely recommend to friends and family. Glad I made the decision of coming here.

David Christian

★★★★★

4 months ago

Got my Jeep serviced at Empire Nissan Service Center on Route 22 Hillside and it was completely hassle free and the wait was relaxing nice set up. Please go there if you want people you can trust working on your vehicle.

Jeanice Pagan

★★★★★

a month ago

I had an excellent experience with my service advisor Roberto Santiago at Nissan. They were professional, knowledgeable, and took the time to clearly explain everything my vehicle needed without any pressure. Communication was great from start to finish, and my car was ready when promised. It’s clear they genuinely care about their customers and take pride in their work. I truly appreciate the outstanding service and will definitely be returning.

Ruby Padilla

★★★★★

a month ago

I had an exceptional experience with Jose Landaverde and Chris at Route 22 Nissan. From start to finish, they both demonstrated true professionalism and care. Not only did the team do a fantastic job servicing my vehicle, but they returned it cleaner than when I brought it in which speaks volumes about their attention to detail. Throughout the entire process, Jose and Chris made sure I was consistently informed about the status of my car, giving me peace of mind and full confidence in the work being done. It’s rare to find service that goes above and beyond like this. I truly appreciate the transparency, communication, and quality care. Highly recommend Jose, Chris, and their team!

AlQumar

★★★★★

3 weeks ago

Came in with a busted up Juke from a deer being in the road. Left with this Garnet Pearl Beauty. Certified Used - Horn, rotor, axel, wheel alignment was within my warranty to 60 K. Roberto assisted with hesitation on each visit and made me feel heard and understood. Jose expedited my recent visit and made sire I had my car back same day because until Tuesday would have been a lot. Wonderful, kind and pleasant service all around. Thank you. I will he comped for the car wash as well after the impending weather too!!