Google Reviews
Roberto
★
☆☆☆☆
4 months ago
I went there and they showed me three cars and said that they couldn't sell me the other 2. They used a bait and switch tactic that gets you in but not for the car you want. They also add a huge mark up on the price of the cars in thier lot as well as in house financing that goes to the 11% mark. The people there seem like they want to get over on you. They are not accredited to the Better Bussiness Bureau so you can not make a formal complaint. They have a return policy that they do not honor as far as to leave it out the pdf file they email you and just give you the hard copy. The atmosphere is not comforting at all more of a cloak and dagger feel when purchasing a car not welcoming at all. Be careful the cars on the website is not the cars they have for availability for the purchase.
Ced Ivan
★
☆☆☆☆
5 months ago
When I started patronizing this service center back in 2024 when I bought my car, they still have this free carwash service. For the second time onwards, they don’t do it no more. Also, it’s sketchy that every time I ask them for an itemized list of things done to my car every maintenance check up, those guys just keeps on saying, “oh the usual topping up of fluids, oil check etc etc” but never stated on the printed invoice. I actually complained about it on the survey link that they provide customers every after service with them with the last one. Surprisingly for today’s maintenance service, they did enlist services “done” to my car such as oil change and tire rotation which is I guess an improvement. But earlier, when I was pulling up the garage door, the service like manager or staff was doing some stuff on his ipad like doing the video and clicking, I was waiting for him to give me instructions on what to do next. I mean the people in front of me stayed inside their cars until further instruction was given so I stayed inside. Then the guy was doing more clicking stuff on the ipad then placed it on my windshield. Then another guy came in and opened the door. And the first one was commenting “I don’t know what he’s doing I asked him to sign the form in the ipad and he was just sitting there” something like that, so I told the second guy that “Nobody instructed me what to do, if I’ve known that I’m supposed to sign the ipad and get out of the car then I would have done it”. Route 22 service crew team: WAS I SUPPOSED TO UNDERSTAND NON VERBAL CUES OR NON CONVERSATIONAL LOOKS from your staff and assume the next steps? Do you expect us to act like we’re on a soup kitchen, fall in line, grab the food that the volunteers will hand out and go? It’s a little bit rude to be honest. And I know it’s busy, but I went to another service center once in Hackensack and they were also jam packed that day but they still managed to instruct what to do and after explained to me the leak stuff from my car without being snarky. God knows how long you guys have been employed in that establishment but that doesn’t give you the license to be rude to customers. My friend also has a Toyota and uses the service center in Ramsey, and she told me how stellar the service they provide to her car. And I agree with some of the comments about the front desk because I also had the same experience like when I came in there for my first maintenance check, I was asking the lady POLITELY AND WITH A SMILE on how things work in a service center, and she gave me an attitude, like I disturbed whatever the hell she is doing inside that booth of hers. Girl, you are not paid for a 9-5 job to just sit around and look at your nails, fix your hair or watch some make up tutorial on youtube. I don’t say keep your phones off, but at least when somebody’s around, have the decency to do YOUR JOB without being rude, and after that, I guess go back to your “break”.
Mustafa Bilmez
★
☆☆☆☆
Edited 6 months ago
I dropped off my car with you on the evening of August 29. You gave me an appointment for 7 AM on August 30 and later told me my car had been checked and that the battery was dead. You said you wouldn’t even bother checking the alternator until I replaced the battery. So I came back, paid out of my own pocket to replace the battery, and then you told me the alternator also had to be replaced. Fine — we agreed on that. You promised me the part would arrive on September 2 and my car would be ready on September 3. September 3 came, and you completely vanished. Nobody answered the phone, nobody replied to my messages. It was like you didn’t exist. Then, late Wednesday, I finally received a call where you apologized and said the part would now come on September 4, and my car would be ready on Saturday, September 6. And again — radio silence. On Saturday, I tried calling all day to check if my car was ready, and you completely ignored me. Not only that, you hung up on me multiple times. Absolutely unprofessional and unacceptable. The person “handling” my car was never even in their office, so there was no one to speak to. The only department that would ever answer was Parts — and they would transfer my call, only for it to be completely ignored again until the line dropped. When I finally managed to forcefully get my car back, I discovered yet another problem: when I put my car in Park, the parking brake no longer automatically engages. I called you again today, and — big surprise — NOBODY ANSWERED. This has been, without a doubt, the worst customer service experience of my life. Your lack of communication, professionalism, and basic respect for customers is absolutely disgusting. I will never come back to your service, and I will make it my mission to tell everyone — everywhere about how horrible you are. You have completely lost my trust and my business forever. Shame on you.
Patricia Gallante
★★★★
☆
2 months ago
The service was for fine. The young lady at the register was lovely. She was kind, courteous, caring and the epitome of customer service. So, was the young man who took care of me
56bgyt
★★★★★
2 months ago
Steve, is the man, the man was honest, very professional, a man of integrity and character. Toyota is lucky to have him, definitely went the extra mile! Definitely corporate material, should seriously consider this individual as a candidate for any up coming, regional, district, GM positions. He has what it takes!
Angie Ospina
★★★★★
a month ago
It was a great experience bringing my car for service. Employees were so professional. It took a 1/2 hour and or was a pleasure to wait in the lounge. Will continue to schedule my appointments at this location.
Zane Awawdeh
★★★★★
4 months ago
Omar and Mikey were amazing to work with! They made the car-buying process easy, stress-free, and enjoyable. Both were friendly, honest, and went above and beyond to make sure I got exactly what I wanted. Highly recommend them!
Lucas Aguilar
★
☆☆☆☆
a month ago
I paid 200 for a diagnosis, and they didn't give me a diagnosis. They called me and said I would have to pay 700 to get a diagnosis for my car. In short, I lost my initial 200 and I'm still not knowing what's wrong with my car. I do not recommend Toyota to anyone for services. Be careful, everyone.
R De jesus
★
☆☆☆☆
2 months ago
I don’t usually leave reviews, but this experience needs to be documented for corporate visibility. The staff overall was great, and I appreciate the team that actually helped get things done. However, I strongly recommend avoiding Christina Lal in the Service Department if you want a smooth and professional transaction. She repeatedly gave me incorrect information instead of simply admitting she didn’t know the answer, which caused unnecessary delays and wasted my time. Even after management corrected the situation and my vehicle was finally taken in being charged double the quoted cost from another toyota location near by, she still managed to make the experience unpleasant and unprofessional from start to finish. Customers should not have to deal with misinformation, poor communication, and a complete lack of consideration for their time. This dealership has the potential to be excellent, but situations like this are exactly why people lose trust in service departments.
carlos reynosa
★★
☆☆☆
7 months ago
I appreciate that you took my car in, however, if you knew you were waiting on a part, you should told me, instead of telling me it would be done by the day. The battery was replaced but was holding the battery should have been repainted. The fluids weren't filled I had to leave work early because you didn't give status like I was told I was. And I kept leaving voicemail. My father drove they said they some stations were added to are radio and the air conditioner was all the way up, hebelieves someone was using the car. Im submitting this now because we another problem with car. And we trying to figure out when it happened.
BERTA BENITEZ
★
☆☆☆☆
2 months ago
I was told to bring my car here by a friend. Because my car was making a noise, and I wasn't sure why, I made an appointment to get a full diagnostic starting at $259 on the diagnostic. It does not say anything about the noise and I was told that they could not tell me where the noise was coming from on my vehicle. The recommendations on my diagnosis has nothing to do with the noise of my vehicle. I ended up paying $264 for something else. Just a few days later, I take my car to another mechanic because my car still has the noise and that mechanic tells me it's my transmission and i needed a new one. Thank you so much to Toyota, You guys could have told me that. I will never return.
Juan Romero
★★★★★
a month ago
I’m loving this dealership. I used to go to Autoland Route 22 but people there are rude and they’ve tried to make up problems that didn’t exist (I had it verified with three different shops). The service was great. Everything was explained thoroughly and my service advisor, “Giuseppe”, listened to all my concerns. The only thing I wasn’t thrilled about was the shuttle wait (understandable though, busy day) and a disagreement between a couple of employees that did not need to happen in front of customers. Other than that, great experience. This is my new preferred dealership.
ruben mondalto
★
☆☆☆☆
a month ago
Made an appointment for an oil change at 140 pm and at 250 pm the truck was still in line to get the oil change. This is a joke!! I do not understand why an oil change at a dealership takes so long and what is the point of appointments if they are not kept? Employees were wandering without any care in the world. It took me 6 phone calls and over 15 mins of hold time to make the appointment. When I got there, no one was at the desk for twenty mins. They need to do better. No one has time to sit and wait that long when I can go to a local guy and be done in 15 minutes tops. Do better Hillside Toyota service!!
Zackery Aguilar
★★
☆☆☆
2 months ago
Not one star only because of Ralph. If everyone had the customer’s best interest like Ralph- then by far would this shop be an astounding 5 stars. Arrived today for my 4th or 3rd check up (I believe it’s my 4th because I once took my wife’s car, and it was Ralph that attended us). Upon arrival today, I don’t even recall the attendant greeted, but that’s not the main issue. It just seems each visit the employee(s) demeanor seems more apathetic. Today, I was recommended to perform a tire rotation, and wheel balance for $180. I declined because it was to my surprise, and also the price just seemed excessive. Plus my car is not even a year yet, and I haven’t noticed any issues while driving. When I declined the adjustment, I don’t understand why the aggression of getting strong armed. The car is fine, let’s not take it personal, be a little warmer, and maybe bring down the price so we don’t feel doubtful when committing to out of pocket repairs. You can totally feel the disregard once you refuse the repair, and on top of that I still have my maintenance message on.
Adriana
★★★★★
a month ago
I came here today for a Toyotacare service after dealing with the clowns at the service department at Little Falls Toyota Universe location. I arrived at 9am for my 9:20am appointment. I was professionally greeted by someone right away (unlike at Little Falls where everyone just stares at you and continues with their conversation). Steve, the service advisor, took my information down and told me 1.5 to 2 hours would be the wait time. My car was done by 10:10am! I also received two text messages while waiting to inform me about the status of my car (never got that at Little Falls! In fact one time they forgot about me altogether and had to give me a rental car because they didn’t have time to work on my car). Once the car was done I received a third message with a video of the inspection. This experience was very pleasant and I will be coming back for my last Toyotacare service. Thank you Steve and team for your wonderful work.
Craig Krueger
★
☆☆☆☆
2 months ago
TERRIBLE I THI K MILTON WAS HA ING A BAD DAY N WAS NASTY TO ME WHEN I GOT OUT OF MY CAR GPS IM HAVING A PROBLEM HE SAID THEY DONT FIX THEM ITS MY PROBLEM THEY DO SERVICE I SAID Really i bought it here NEW N YOUR NOT GOING TO FIX IT N I TOLD HIM MY WIPERS IN THE FRONT HA E TO BE REPLACED HE TOLD .E THEY WILL BE $39 i NEVER HAD THEM GIVE ME A PRICE USUALLY THEY CALL YOU N YOU GO INTO A. OFFICE N THEY TELL YOU I AGREED THEN WHEN I WAS SITTING IN SIDE HE CAME BACK TO ME N SAID THE GUY WHO DOES THE GPS DOESN'T COME IN TILL 8 EARLIER HE SAID THEY DONT FIX THEM I SAID SO IM GOING TO BE HERE FOR hrs he Grinned THATS WHEN I SAID IM DONE I NEVER HAD A PROBLEM AT TOYOTA BOY HE RUBBED ME THE WRONG WAY THEN I WAS SO PISSED I WAS TALKING TO ANOTHER PERSON YOUNG GUY BY MY TRUCK I TOLD HIM WHAT HAPPENED N HE SAID HAPPENS ALL THE TIME WITH MILTON N CUSTOMERS HE HEARD ME TAKING N WAS SAYING WHAT M I SUPPOSED TO DO HE COMES IN AT 8 I SAID YOU DONT KNOW HOW TO DEAL N TALK TO PEOPLE YOU SHOULDNT BE WORKI G HERE I ALSO HAD AN APPOINTMENT AT THE DEALERSHIP WITH ALEX AT 10 HE WAS INTERESTED IN SEEING IT TO BUY I RECIVED A LETTER FROM HIM MY TRUCK IS VERY CLEAN CURIOUS WHAT HE OFFER ME I DONT THINK I SELL IT ITS NE ER BEEN IT THE DIRT OFF ROAD N I WAS LOOKI G FOR A HYBRID UT I WILL NEVER GO THERE AGAIN IT WAS LIKE HE WAS DOI G ME A FAVOR HE WAS TERRIBLE
Patty AJOGWU
★★★★★
2 weeks ago
They were all very pleasant staffs . Smart and key points on what they do. A Real Deal of What Professionalism Means 😎💯. It’s Even like My Car 🚗 Was trying to communicate with me saying “ Thanks 😊 Pat for taking me there…They treated me like I was human 🙃” I love Route 22 Toyota Service Center 🥰🙂↕️
jaime merced
★★★★★
3 months ago
I had an excellent experience at Toyota during my recent service visit. My service advisor, **Giuseppe**, was outstanding—friendly, knowledgeable, and very thorough. He clearly explained everything about my oil change and took the time to review additional concerns that needed attention, without any pressure. A big thank-you as well to **Franklin**, the technician who worked on my vehicle. His attention to detail and professionalism really showed, and I left feeling confident that my car was in great hands. Overall, the service was quick, transparent, and top-notch. I highly recommend this team—Giuseppe and Franklin truly go above and beyond!
Albert Sanchez
★
☆☆☆☆
7 months ago
My Worst Experience Ever — They Crashed My Car. Future customers, please read‼️ On June 21st, 2025, I visited Route 22 Toyota for a simple oil change and routine maintenance. When I was told the car was “ready,” it took noticeably longer than usual to get it back. Oddly enough, it came back freshly washed — something they’ve never done before during my previous visits. As I’m about to leave, I immediately notice scratches and a dent on the front left side of my bumper. I asked for a manager. Their response? “The manager is not on site.” A few hours later, they suddenly had access to security footage but told me, “We can’t provide it due to customer protection." They asked me to wait until June 23rd for their “investigation” and said they would contact me. They never did. After multiple follow-up calls, I finally received the footage on June 26th — five days later. And now, 59 days later, I’m still waiting for a real response or resolution. So, Route 22 Toyota, please do the right thing. Your employee didn’t just return my car with an oil change — they returned it damaged. As shown in the footage, two vehicles were involved. This is total negligence, and I’m simply asking for accountability. I've been to patiently waiting, I tend not to leave reviews like this, but this is ridiculous. Again, such a negligence...
