Ernie Lee's Service Center

Rosalyn B

★★★★★

3 months ago

I had a wonderful experience with Ernie Lee’s. I had an immediate issue when my headlights went out before the Christmas holiday and they were able to get me in immediately to fix the issue. Billy and Roxanne were both very pleasant to speak with. I will be a returning customer for any of my automotive needs. They appear to be honest and reasonably priced.

kirti Singh

★☆☆☆☆

a month ago

We had a very disappointing experience. We have been coming to this location for oil changes for almost six years. During our recent visit, they performed the oil change but damaged the tire sensor. When I brought this to the manager’s attention, he claimed it was not their fault. The sensor was working perfectly before the service and stopped working immediately afterward. Despite this, the manager wanted to charge me for a replacement and did not offer any discount. I strongly recommend checking your vehicle carefully before leaving to ensure everything is functioning properly.

Bertron Curtis

★★★★★

3 months ago

I’ve been using Ernie Lee’s service center for quite some time now and they never disappoint! Friendly staff always make it easy to communicate! They are always upfront with timeframes and pricing! I was told it may take an hour or longer but it only took 30minutes and I was in and out! Thank you for your amazing customer service!

Laurence Brown

★★★★★

2 months ago

5 stars. I have used Ernie Lee's several times throughout the years and they always exceed my expectations. Always friendly and get you in and out if they can. Will always recommend to anyone needing service.

Deborah Brannan

★★★★★

2 months ago

Great service. Made extra sure that everything was right with my car. Stayed in contact with me every step of the way. Also very reasonable with their charges/ price. Thank you so much Donnie.

Jared Miller

★★★★★

5 months ago

My car up and created a stout squeaking noise on my way out town one Saturday, and I hadn’t a clue what it was. A helpful gentleman who stopped by referred me to Ernie Lee’s, and so I hauled it there not knowing what to expect since I’d never been there before and never heard of them. They diagnosed it, fixed the issue at what i thought was a reasonable price, and were very respectful and communicative. They also replaced my timing belt for a good price. When I picked it up the mechanic who had done my work took a few minutes to chat, which I thought was commendable. Folks, I was very satisfied with this outfit.

JoAnn Knitter

★★★★★

a month ago

Earnie Lee's is a great experience when you take your car. All the people that work there are so friendly, professional and informative. I’ve been to other places, but the service I get there is top-notch.

Sarah E

★★★★★

4 months ago

Quick quality service for a great price. The staff was very friendly and helpful as well! I love that they’re a family owned and operated business. I will definitely be coming back. The service only took an hour and my car is running better than when I took it to a dealership (where I sat for 3 hours and paid 2x the price). Support local businesses!❤️

michael dunlap

★★★☆☆

Edited 5 months ago

So this is going to be a long review bc I have to fully explain my rating. I have been going to this place since 2012. If I had done this review 8/10 years ago it would be raving 5 STAR as back then you dealt directly with EL himself more than you do these days. However, over the years I have sent at least 6 people (my own grown kids now) numerous neighbors , my kids have told their friends to go here etc so word of mouth wise I have sent thousands of dollars of business here and spent quite a bit myself. Now with that said, the more high tech it seems to get and the more ppl seem to be there (all the new fancy pcs etc) the more I have found that I get prices that seem a little expensive. There was a time when I wouldn't think twice about checking around for prices on a job but lately things have just felt off. I called 6 places to get a quote for front struts and rear shocks on a 2013 ford fusion to see if I was still being given a good price for the job being done. Pep boys, Knightdale tire, Tyrolf auto, Atlantic tire, and a couple others I can't recall right off. Out of the 6 estimates I received Ernie lees came back with the highest quote for the job even charging more for an alignment. I literally just got the quote for $1,888 . WOW Out of the 6 places I called this (Ernie lees) is the second highest price with the other coming directly from a ford dealership at $1895.98. The range of every other place is $1100-$1450. I can not say anything bad about this place, they have always done good work but as stated as a long time customer I expect to get the best deals at the best price and I know this is not the best price. I am a little saddened by this as it's probably less than 3 miles from my home and again when you have been going somewhere for years you get comfortable but I just can not trust the prices anymore. Do not be worried if you choose to go here, the work is done right, but I will say check around on prices because they seem to be pricing jobs higher these days. I have had all makes and models serviced here (Nissan Altimas, ford ranger, ford fusion, Lincoln Navigator, Nissan Murano, Infiniti qx60 and more. Trust that your vehicle will be in good hands but for sure check around on prices. Sadly I'm starting to see it may be time for me to find an alternate place to service my particular vehicles. 10/15/25 update. I see where you responded to my post however every "quote" I got was site unseen and was just for the job as stated. (obviously if you find other things while doing the job then that is addressed then) (but there is no reason you shouldn't be able to tell me how much a job would cost if there are no issues along the way) Also I was told it is $150.00 (diagnostic) just for me to bring it in to be told what was wrong with it, not once have I ever been told I can get a courtesy inspection on any vehicle I have ever brought in especially in the past 2 years. Either way the price I was quoted was way higher than anywhere else that I got a quote from. I called and asked you how much to replace the front struts, rear shocks and do an alignment on the stated vehicle. I gave you the exact same information as I gave every other place I checked prices with. I was not even charged for my alignment at all when I got the work done but even that from you was quoted at almost 150.00 when most other places quoted me $80 at the most for an alignment. (how is an alignment at your shop double the price of other places?) Prices just seem a little higher and most places will give you a quote via phone. Also every time I have brought it in for oil I have asked the person if they heard a noise while moving it and each time I was told no, even though sitting on the bench I could hear it as it was being driven off.

RJ Hughes

★★★★★

3 months ago

Stopped in without appointment. Needed oil change and tire rotation. They completed that and fixed under carriage that was rubbing tire I forgot to ask them to check on this and they just did it. No extra charge. Done in less than 40 minutes. Great price with the coupon mailed to me

Heather Yeske

★★★★★

5 months ago

I've visited Ernie Lee's twice so far - once for an inspection, and once for an oil change & tire rotation. Both experiences were very good! All of the employees I interacted with were friendly and professional, and the work was completed exactly as requested. Can't ask for more than that! I did not have an appointment scheduled for either visit, so I went in knowing that I may have to wait a while. Although they were busy, they run efficiently, and I was in and out in a very reasonable amount of time. Thankfully, I haven't needed any major repairs on my current vehicle, but I will absolutely go to Ernie Lee's if/when needed because I trust they will do good work at a fair price.

Pamelia Holloway

★★★★★

4 months ago

Our family love to come to get service here. Everyone is so friendly and welcoming. Mr. Erin Lee make you feel like family. I’m always stopping by with all of our vehicles We are glad to have a great service department close to our home that we trust.

Nancy Lingle

★★★★★

2 months ago

I did not make an appointment. Walked in and asked if they could do a state inspection. They said it would take 30 minutes - did I have time to wait. I did! They were finished before 30 minutes. Kind, welcoming, great service! Will definitely be back!

Andrew Halsey

★★★★★

4 months ago

I was unsure which service center I wanted to take my newly acquired Silverado to. I landed on Ernie Lee’s for the convenience and other reviews. I was happy with all the work and care they showed me. They even looked over the whole truck for other potential issues that may need repairs now or soon. I am driving it with confidence now after the service and will return when needed.

Chris Mckoy

★☆☆☆☆

4 months ago

I took my truck to Ernie Lee’s Auto Shop for a leak around the bell housing, unsure if it was oil or coolant. After paying a $150 diagnostic fee, I was told the issue was bad coolant hoses, costing $1,365 to replace. Despite that repair, the truck continued leaking from the same area. When I brought it back, they found the actual issue — an oil pan leak, which cost another $1,251 and kept my vehicle for an extra day. What’s most concerning is that no oil change was done after replacing the oil pan, which raises serious questions about workmanship and thoroughness. For the premium prices charged, the service quality was subpar, and the initial diagnostic was clearly incomplete. I expected professional, accurate work for the cost, but that was not delivered. I cannot recommend Ernie Lee’s based on this experience.

Hannah Broski

★★★★★

4 months ago

One of the best little automotive shops around. Friendly, helpful and SO quick. I was in and out in under 20 mins for a tire patch in the middle of the day, no appointment. I also overheard someone needing a new battery and they told her they could get it shipped to the store in 30 mins and still get it installed same day. Very impressive service with good people.

Jeremy Davis _ Staff - RolesvilleHS

★★★★★

a month ago

Absolutely great experience! Staff was very welcoming and kind. Got my car in immediately as a walk in and out in no time! Seamless. Definitely will be returning.