EuroTune

Charlie Fink

★★★★★

a year ago

Brought my 5 series BMW in for inspection and oil change appointment. Everything checked out for inspection and it was noted my coolant was low which turned out to be a small crack in the reservoir (which happens to a 15 year old car). I was given a full estimate for that repair and made an appointment for that repair. The service team in front was friendly and helpful and with some new chairs the waiting area was very comfortable. I highly recommend, they have always provided first class service for my BMW and Audis.

Iron Giant Welding LLC

★★★★★

a year ago

I had a great experience with Eurotune. I was in a bind when another shop could not diagnose a no start issue with my truck. Had it towed into Eurotune and from the start their team was extremely helpful and knowledgeable. They quickly diagnosed the issue and took the time to explain everything to me in detail, which I really appreciated. Turned out to be something very simple the other shop overlooked. I wish I would’ve brought it here first!

Charlie Rice

★★★★★

6 months ago

This is a great shop. They take care of my Porsche, Ram, and Excursion for me. I have used them for more than a decade without disappointment.

Janet Vaughan

★★★★★

a year ago

I’ve been taking my BMW to Eurotune for years. They are very reliable, professional and courteous. I trust them, their expertise, and knowledge . They get the job done right the first time! Thanks guys!

Louise Krafft

★★★★★

Edited 4 months ago

A routine car inspection revealed a potential serious transmission issue. Eurotune was able to schedule me in quickly to have the work done so i would continue to have a reliable road car. Can’t thank them enough for noticing the leak!!!

Beatrice Arthur

★☆☆☆☆

a year ago

I brought my car here to be serviced. There was nothing major wrong with my car there were no lights lit up on the dashboard at all. I only brought it in to find out more about the heat sensor (for my heated seats) and front bumper parking assistant (the front camera). After the diagnostic was done, I decided not to have the repairs done because of pricing. I informed EuroTune of my decision not to move forward and came to pick my car up the next day. Upon starting the car, I noticed the check engine light and other lights indicating faults were lit up on the dashboard. These lights were never on before bringing it in. When I brought this to their attention, they told me that they were going to fix the issue. They said it was because their mechanic had a lot of things open for the diagnostic check and may not have put everything back correctly. However, later that evening, I received a text saying they looked through a camera scope through the radiator cover and noticed that a rodent chewed through the wiring. I called and spoke to Jennifer and explained that my car is garage kept and I have regular pest inspections at my home so there was no way there was rodent damage prior to me bringing it in. That’s when Jennifer explained that it may have happened at their facility while parked in the lot, however there was nothing they could do at that point without me paying for further service. At this point I do not trust this mechanic shop and regret going to EuroTune and would advise anyone to not bring their vehicles here for anything. I feel I was scammed.

bigg kevv

★★★★★

11 months ago

This place is amazing. The customer service, the diagnostic and the repair work was all top notch! I took my BMW in because the air suspension was done. They got it sorted out and back to me quickly and riding like brand new. They even have an after hours drop off AND pick up. I wish I could give them 6 stars!

Charles Goin

★★★★★

6 years ago

I can't say thanks enough to the guys at EuroTune.. They took care of my one of a kind ( in the United States ) 1992 Opel Senator after a timing chain failure in my 24V 3.0L Inline 6. I checked all around Richmond, Twin Star on Broad, Import Autohaus, anyone that you think would specialize in BMW or similar cars. No one would touch it. I tried a few of the specialty restoration shops and they would only give me an "estimate" that started at a ridiculous number and a "when we can get to it" time frame. I had quite literally about given up hope of finding anyone in Richmond that would do it in a fair and timely manner. Then I found Eurotune. They gave me a fair estimate, and told be exactly when to drop it off. They met the estimate, their attention to detail was amazing, and they completely exceeded my expectations. Car has never run better, it feels like a new car.

Mohammed Khaled

★☆☆☆☆

Edited a month ago

I only gave one star review because zero star was not an option. The only filled half my engine oil tank and wanted to do a bunch of unneeded work for me to pass inspection.

rfahy99

★★★★★

Edited 8 months ago

The Dreaded Engine Light! To most car owners who are not mechanics, the scariest light to see in your dashboard is the “engine light”! I’ve owned my jag since December of ‘20 and, other than routine maintenance, it’s been extremely reliable. I took it to EuroTune and they diagnosed the issue as two 02 sensors needing replacement. I dropped it off and got a call back in a few hours later to come pick it up. While driving it the next day, the light came back on. I called back and the service advisor asked when I could bring it back so that they could have a look. I did and it turned out to be a faulty sensor and it was replaced. No big deal. Here’s the way I look at it. You really get to measure how good the service provider is when things go wrong. It’s how they respond that counts. And EuroTune responded exactly as I would expect. No issues, no hassle, no additional charges and a sincere apology on behalf of their supplier. Perfect!

Richard Haworth

★☆☆☆☆

2 months ago

Tiffany is unable to assist unless you have been there or they have the VIN number. I called for labor rate and a general estimate to replace a fuel pump. It also sounds like the phone is being answered out of her home. Too bad . We are a family with 5 vehicles.

Jeff Brunk

★★★★★

7 months ago

I have complete faith in the entire staff at EUROTUNE. Trust , cost and convenience are all important factors when having your vehicle serviced. They excel in all areas but I would like to focus on Trust as that is the foundation of any relationship. They have always guided me in the best direct for my needs. I have had these fine folks take care of my family and friends vehicles for some time now and with every visit they are clear in what is needed for us to be able to rely on our cars. Daniel and Dave have created a great atmosphere that you should consider experiencing. Do not hesitate to reach out to the staff and set up your next appointment with them.

Wanda Tobias

★★★★★

3 weeks ago

Expert foreign car repair. If you are tired of Richmond Land Rover robbing you and lying to you. Take your car to EuroTune. They are honest, fair and professional.

Craig Schwartz

★★★★★

a month ago

EuroTune keeps my 230K 2011 Range Rover Sport going…appreciate it and value the service that Seth, Jennifer and Tiffany always provide - they’re great (candy at the counter a plus too)! Thank You, Craig S.

Makahi Starks

★★★★★

a month ago

Euro tune inspected and diagnosed my car with list doing so they where also able to adjust and fix a few minor things within my car and was able to get my check engine light off I really appreciate the work they do the quality they put into solving and fixing my Mercedes cla 250 very expert work wonderful customer service from Jennifer even though I knew little of her it was almost like I was speaking to a best friend able to give solutions and advice that I felt won’t of taking advantage like other shops what I specifically specified they where able to accomplish very positive people thank you so much I’ve owed them this review since November last year and I wanted to say thanks, very satisfied.

Bryan Brassington

★★★★★

4 months ago

We are a 5 car family with two Euro vehicles that have 100k plus miles on them. The Eurotune team keeps us safe and on the road, and it's always a great experience working with Tiffany and Jennifer. They truly are Ritz Carlton material😃. We have never had a problem that couldnt be solved promptly and at a fair fee. Just the best in town, in my opinion.

Cynthia

★★★★★

a month ago

I had a Problem with my BMW X3 TPM sensors and after multiple visits to the BMW shop and replacing one ($400.) they could only say they thought what would fix the problem at a cost of $1200. I stopped by Euro tune, the owner Dan came right out discussed the problem brought out a meter and told me exactly what it needed. Gave me an estimate of half of what the BMW dealership did and they used genuine BMW parts also! The problem is solved and I’m a happy customer and so is my wallet. :) I am definitely a customer now and also I am happy to support small business. I highly recommend them.