Expert Auto Repair, LLC

Michelle Maass

★★★★★

3 years ago

Had my car worked on here twice now. I felt they were more honest than other places. They did what was needed to be done without trying to add on extra stuff I didn't need. Staff was nice and helpful. Car repairs were done perfect. I will be a returning customer.

Marie San Nicolas

★★★★★

5 years ago

Let me start by saying that Dennis and his team has agreed to do a full safety check on my 1990 Honda Accord through "Make a wish Foundation". It was a surprise gift for my son who battled leukemia all through his high school years. He is 25 now and is in full recovery! God is good! We still have this Honda till this day and because of the Expert Auto team, it is still running at top top shape! Not to mention all of our other vehicles as well. Expert Auto Repair are very honest and very trust worthy, or I wouldn't of dealt with them for these many years. Expert Auto Repair not only kept my vehicles at it's tip top and reliable state, but kept my family safe on the road. Thanks Dennis and Expert Auto team from the bottom of my heart!! Frank

Kit Moffitt

★★★★★

Edited 8 years ago

I'm from out of town. My car was dying and I highly suspected alternator issue. They took it in without appointment just before closing and the next day they tested it and determined it was only a bad battery. They didn't overcharge me, though I was a sitting duck. Friendly and helpful and the owner gave me a short ride to my hotel since he was leaving for the day anyway. What a car repair shop should be like. Update one year later: I was in town on business again and had an electrical problem with tail lights. New bulb would not work. Expert Auto Repair located corrosion and fixed it quickly and for a very reasonable price. Highly recommend!

John Lippl

★★★★★

4 years ago

Went in to get my engine examined. They were quick, affordable, and I'll be bringing in future repairs when they pop up. It snowed when I brought the car in, so it was covered and had dirty snow around the wheel wells. Went to pick up the car it had no snow on it and it looked like they cleaned the floors as well. It was nice picking up the car in a cleaner shape than when I dropped it off. They said they brought in overnight which actually means a lot to me so that no one decides to pop my windows for potential loose change.

Aaron Ping

★★★★★

4 years ago

Have taken two cars (Toyota and Honda) to expert auto for various repairs for the past 4-5 years. Could not ask for a better service. They are transparent and very competitive in pricing considering the service that they provide. I just got back from an AC repair job and 100,000 mile service with a valve adjustment and the engine is purring like a happy kitten. They always go above and beyond with cleaning the car interior and even cleaned my engine up real nice. So much more personable and accurate in their recommendations than the Honda dealer which is more interested in upselling to you than being transparent IMO. A+!!!

Myke Roney

★★★★★

2 years ago

Car broke down while out of town and needed the repair performed quickly. Found this place after doing some searches. Spoke with Dennis who advised they could look at it the same day. They were able to diagnose and repair the issue, and knock out some basic maintenance by end of the day, which was perfect for my need. They advised on additional items to remain aware of -- which were urgent and which were not. Hopefully I won't need to come back to Expert Auto Repair, but if I run into any other car-related issues, I know who I'm calling.

Michael Soto

★★★★★

4 years ago

If you follow Google maps and come to two roll up doors, you're in the back. The front is on opposite side. Staff and service was phenomenal. I was able to explain the issue with my vehicle and in One day they told me the issue, the fix for it, got it done and had my car firing right up. They were straight forward and have an amazing work ethic. Many thanks to Dennis and the Crew.

Tristan Gray

★★★★★

5 years ago

Expert Auto Repair is my go to in Lacey. I love everything about this business. They are kind, professional, timely, affordable... and best, they do not try and gouge, or overcharge on non-necessary items. They have been more than honest with me and have actually told me when things do not need maintenance. They always call before performing any maintenance that is required if you have not asked for it. They do charge extra for labor if you bring your own parts, but that is normal. Their hourly labor charge is better than most and I've found that they do not over charge on labor when something takes much longer than it should. For instance, I had brake rotors on my Civic that were rusted and difficult to remove and they did not charge me for the hour it took them to take it off. They also replaced my remote battery for free and have done other small maintenances for free that were mild inconveniences, but leave you walking out feeling more than gratified regarding their personnel and services rendered. I've had many good auto shops in the past in different cities... but this is better than good. They are great in ALMOST every aspect. I will continue to go here unless something changes, but it hasn't since I moved here 6 years ago.

Minn Kato

★★★★★

Edited 3 years ago

08 Lincoln MKZ, 1700 miles away from home with the vehicle damaged in an accident and already one unsuccessful repair at another shop, these men were able to get us in the same day, properly diagnose and estimate repairs, secure the vehicle until parts arrived, and finish a complicated repair and alignment after receiving them in one day! Personally I have been in the car trades for 45 years and have never met a more competent group of people, Dennis is knowledgeable, friendly, and keeps you informed, David is hands-down the best suspension specialist a person could get and I would believe it would be no less for other repair. To summarize, I was extremely lucky find these guys, they are a rare breed in this modern world and you would be crazy not to utilize this shop. Thank you much! Good mechanics aren’t expensive……they’re priceless! Update to post, drove 1800 miles home, car handled great and made it home safely, Thanks again!

Lost Girl

★★★★★

Edited 2 years ago

These guys are fantastic. Saved me a couple of times now, and for a much better price than I would have found anywhere else. It's the only place I’ll take my car ever again. If you are having any issues with your vehicle, make this place your first stop! Thanks again for fixing my rear view mirror, and in less than an hour! Plus, you guys accommodated my school hours and everything! Great customer service, great service all around! Update: These guys have replaced my engine shield. They are the only place I trust to change my oil now. They fixed my engine shield again after Ford left a screw off after putting it back on. They've saved us money more times than I can count. Just the fact that they brought up the warranty after a major car issue happened meant a lot. Neither me nor my father had any clue about that. They could have done what I suspect some other mechanics would have done in that situation. I would trust these guys over Ford any day and any other mechanic. It's nice when you find a mechanic you can trust.

Cindi Buchanan

★★★★★

a year ago

Recently, my windshield wipers stopped working in the middle of a terrible rainstorm while on I-5. Fortunately, I made it off the highway without wrecking and ended up at Expert Auto Repair. I don’t live near there, and I was pretty discombobulated by the turn of events. The folks at Expert Auto Repair were great! Took a while to find the necessary parts, but they were efficient, kind and helpful. Very blessed to have ended up there! Highly recommend!

STREETRODDER

★★★★★

3 years ago

Expert Auto has been working on my vehicles for several years. From my wife's Lincoln to my Ram pickup, and my 39 Pontiac streetrod. The guys are both knowledgeable and professional. They'll go the extra mile to get the job done. Thanks Expert Auto!

J Miller

★★★★★

a year ago

I've had work done on two vehicles so far and have had nothing but great experiences with this shop. The first time I had a radiator blow and they were able to get me in that day on short notice and get me out the door by the next day. The next time they got my mom's car road ready after it sat for a year. Fair prices, open communication both times. Dennis has always been able to answer my questions and was super helpful and professional. Kevin was great too.

Jamilah Smith

★☆☆☆☆

Edited 10 months ago

This is an edited post. Interpret it how you will, but these are the facts. I'm new to the area and came to this shop based on reviews. I'm a young black male in college, so I don't have a ton of money. I brought my own parts into the shop, hoping to save a little money, and was quoted $361 and some change out the door including tax. When I picked up my vehicle the price changed to $425 and some change, due to additional work on my vehicle. I was never informed of a price change before arriving to get my vehicle and I never approved of any additional work. I gave 1 star because repairs were NOT made, time of completion was fabricated, and price change last second was completely unfair. These are the facts, nothing has been exaggerated or made up.

Alicia H

★★★★★

3 years ago

The blend door motor went out in my car and they got me right in and diagnosed the issue quickly. (I had no idea what the issue was, but when I explained what was going on, they knew what was wrong) It took a couple days for the part to come in, but that’s ok as I had other ways to get to work. The customer service is exceptional and would definitely recommend. I had also taken my old car to get my ignition fixed(had too many’s keys on my ring, oops) and I remembered back then the customer service being exceptional. I was worried it was going to cost an arm and a leg, but it was very reasonable. And this was including the diagnostic fee. One more thing that really stood out. A couple of months ago when I was parking under the carport, I took the turn too wide and hit the green wooden pole, and had the paint transfer to my white car. They somehow got the paint off and it looks brand new! I didn’t even say one thing to them about it, and they took it upon themselves to fix. I REALLY appreciate that. And this makes their customer service stand out THAT much more. Again, I would 100% recommend Expert Auto Repair. I didn’t have a picture of before, but you can’t even tell now!

midorialexandros

★★★★★

4 years ago

Great service, very friendly, knowledgable mechanics. Dennis is great to work with and the owner, Kevin, is very kind! You're not going to find a better shop anywhere in town, I promise. There is a reason you see other reviews for this shop that have customers that have been coming to them for years! The labor rates are reasonable and they take the time to explain, and show you the issue. They're HONEST, and are not going to sell you a bunch of extra services you don't need, and they actually care about the work they do. I can tell you these things with the utmost confidence. I'm not a mechanic by any means, but I am mechanically inclined and can do some repairs myself. The hours of labor they quoted for the the repair were done by the actual amount of time it took them to do the job. Pricing for the parts were normal, but also, the quality of those parts were obvious. They were not some cheap junk, and there wasn't a huge markup like you're going to find with someone else.They have integrity, and that is a very rare trait in the automotive industry these days. Trust the reviews! I did, and they didn't disappoint! One very happy customer. Thank you guys! :)

Chris Wesolu

★★★★★

8 months ago

These guys are the best of the best. Honest, prompt and knowledgeable. From Dennis at the front desk keeping me updated on the diagnosis and Troy going above and beyond with a quick resolution and pointing out other concerns that not even the Chevy dealer noted (went in the an oil change and inspection only 2 weeks ago). He called me to even show me under the vehicle what exactly he was talking about. He paid great attention to detail. Everyone there is kind and communicative. I can’t thank them enough for getting my corvette back on the road same day. Finding a trusting mechanic shop is somewhat rare and these guys are definitely the ones to go to.