Gerber Collision & Glass

Jesse H

★★★★★

7 years ago

Very nice staff. Professional and courteous. They seem to be the kind that will work with your needs as best as possible. I had damage to my rear bumper, and ended up having to replace the whole cover. They were prompt with notifying me and keeping me updated. My car is a 2013 and they paint matched the color perfectly. Not to mention, I received the car back washed and looking real clean. Keep up the good work guys!

Bridgette Brittain

★☆☆☆☆

a year ago

I will never use the Gerber Collision again Wally and Kim are very unprofessional and do not take responsibility for their actions. I called today to check on my refund because I had to use an Uber to get to work because my car was LOCKED when I went to pick it up. I asked Wally on 2 occasions if he could put the key under the mat and I will pick it up on Saturday night. He stated that he will leave the key in the gas locker. Everything was locked . I called and tried to explain Wally hangs up the telephone in my face. Very unprofessional! .. as I called today to check on the status of my refund. Wiley answered the phone and wanted to explain that it wasn’t his fault. I did not want to hear it and Wally being very unprofessional trying to explain to me and yelling at me because I don’t wanna hear it. It was dealt with why were you (Wally)hashing it up again, the reason is I sent in a review! I called for Kim. I had to hang up because I didn’t want to hear Wally excuse why the car was locked. It was dealt with two weeks (remember he hung up on me) now Kim gets on the phone and trying to justify it was not Wally fault it was! I asked about the refund. Kim claim she hadn’t received the receipt. I sent the receipt with the guys who came and dropped off my car so why she didn’t get it or whatever I don’t know that’s their issue , just send me my refund because I am done with Gerber collision and the unprofessional treatment that I receive no one is taking responsibility

Paul Hutt

★★★★★

2 years ago

I had the first experience of my life at Gerber Collision & Glass. I met Michael who is one of the estimators for an estimate to have the right side of my front bumper to be reattached. He looked at it and he thought he could fix it for me. I went to the waiting area for about 10 minutes while Michael got some tools and worked on the bumper. When Michael was finished he asked me to look at what he had done. It was like new & Michael DID NOT CHARGE ME FOR HIS WORK. THANKS MICHAEL

m c

★★★★★

a year ago

They did a really great job on my car. They fixed my car front bumper faster than I thought and came as new. The paint job was great as well.

Emma Fisher

★★★★★

2 years ago

Had my car repaired in Colorado at a Gerber location for hail damage years ago and the work ended up having a problem and causing a leak in the roof, Gerber honored their lifetime warranty guarantee and paid to correct the problem! Kimberly at this location was very helpful and professional, made sure everything got taken care of! We will certainly use Gerber again if the need arises for collision/glass repairs!

Crystal Duke

★★★★★

Edited 3 years ago

Even though it took a long time to get an appointment to get my car fixed, I must say it was worth the wait! They did an amazing job!!

Jim Martin

★★★★★

a year ago

I have had nothing but bad to awful auto repair experiences over the last few years. Horrible work and beyond horrifying service. Gerber went above and beyond with this repair. Not only completing the work a week ahead of schedule, but did such a masterful beautiful job! I cannot recommend them highly enough!

Frederick Neal

★★★★★

Edited 2 years ago

Had Wally do the estimate on the car. He was very professional and courteous. Rear quarter panel will look like new when the repair is completed. Repair time could be up to two months, the auto repair business is extremely busy now. I can recommend Gerber Collision and Glass as they work well with my insurance. Picked up the car after approximately two weeks (not two months), Gerber Collision & Glass did an absolute fantastic job on the repair. Our car looks new again, actually better than new. There attention to detail on the repair is impressive, and the paint job matches perfectly with the rest of the car. Other than paying a small deductible this whole process has been almost painless. I don't want to be a repeat customer, but if I am Gerber's will be my first choice for my car repair needs!

YY Yang

★★★★★

a year ago

We visited last Friday (09/27) to get an estimate for damage to our rear bumper and were assisted by Mike Kitchen. Mike was friendly, clear, and efficient. After thoroughly assessing the damage, he provided us with a detailed estimate and several options. He even went above and beyond by removing an older scratch on our car at no charge! Mike’s professionalism and customer focus truly impressed us. We highly recommend him.

Zach Sardi

★★★★★

a year ago

They do great work and have great customer service. My vehicle was brought in, they did a solid repair. Another 8 or 9 months later it turns out a cable on my adaptive cruise control was smashed during the original accident, but didn't act up until recently. They took the car in and had the issue fixed in a day with no charge. I'd recommend them and would use them again.

Massey Bentz

★★★★★

a year ago

I had the privilege to meet the staff at Gerber Collision & Glass this week and immediately felt a warm welcome with great customer service. Arriving without an appointment, I was greeted immediately and was told that normally an appointment was needed for an estimate, but that someone may be free to assist now. I was relieved to hear that as it has been an extremely stressful week for me. That is when I met Michael, the technician that helped me with my concerns and I felt "heard" and also that he genuinely cared for my best interest. After assessing the damage on my vehicle, he gave me options to consider. I never felt pressured or that he was trying to "sell" something. I received a thorough written estimate that explained all the details to fully restore my vehicle. I made a follow-up appointment and Michael helped me again in a very responsive and professional manner. I am more than pleased with the services received and would recommend Gerber Collision in Lacey to anyone that needs help with their car or truck. Thank you!

Scarlett Bowman

★★★★★

a year ago

I had an excellent experience with Gerber Autobody in Lacey! They handled all the work for my Geico insurance claim and SilverRock, and I couldn’t be more impressed. The team was incredibly honest, accommodating, and truly went above and beyond to meet our needs. Although the repairs took a little longer than expected, they kept us informed and were nothing but supportive throughout the process. A huge thank you to Michael Kitchen and his supervisor for their outstanding service. I highly recommend Gerber Autobody—it’s the only place I trust with my vehicles!

Marty Holtzman

★★★★★

a year ago

My experience with Gerber at this location was outstanding. From the day I dropped off my car for repairs to the day I picked it up everyone on the team was knowledgable, friendly, responsive and effective in their role. Special kudos to Michael Kitchen who was the lead coordinator, ensuring my car was ready on time, not to mention the great repair that was done.

Sandra Gandy

★★★★★

8 months ago

From start to finish, the TLC I received from Michael, who greeted me when I arrived, reviewed my issue with my BMW, kept me in the “loop” of the progress the entire 8 days my car was in their shop. The other office staff was congenital and helpful as well. Even though my car had been damaged in a parking lot, the staff made it less stressful. Excellent experience and wouldn’t hesitate to use them again… although I hope I don’t have to🥴 thank you

Chris Smith

★★★★★

7 months ago

I had a great experience with Gerber Collision after someone scraped the rear driver side quarter panel of my van while it was parked. From start to finish, the team was professional, friendly, and communicative. They walked me through the repair process, kept me updated along the way, and returned my van looking as good as new. The quality of the work was excellent—like the damage never even happened. I really appreciate how smooth and stress-free they made the whole experience. Highly recommend Gerber Collision for any auto body repair needs!

Patricia Mickel

★★★★★

7 months ago

I am more than pleased. My car looks so good. They kept me up to date every day on the progress of the repairs. They even called the car rental and arranged a car to meet me at Gerber. I was so nervous at first, because I never had an accident before. They made me feel at ease, and the repairs are perfect. Wally helped me through the whole process. I highly recommend Gerber for any repairs.

Jeffrey Whitehead

★★★★★

5 months ago

We have used Gerber in Lacey for repairs to my truck and my wife's car. They are professional, courteous and always do great work. We will go there in the future if the need comes up.