ExperTec Automotive Costa Mesa

Adam Toogood

★★★★★

4 months ago

We keep coming back to Gary and his team because they’re just that good. When you find a precious thing you cling to it. Finding an honest group of mechanics that do great work is not all that easy to find but we’ve been coming here for years with multiple cars and they help us every time. They have worked with us offering suggestions and priorities of work to be done on the car as our budget allows. They’re not pushy, they’re informative. I highly recommend them for any service.

Stan King

★★★★☆

3 months ago

Work done excellently, communication ok but car taken in and no work done for a day and a half! If we had known in advance we would have brought the car in a day later giving us use of our car. Overall friendly and professional, technically competent crew for sure.

Mariam Bell

★★★★★

4 months ago

I have Finally found not my automotive repair shop! Not only competent and efficient and reasonable but very ethical and honest! That in itself is enough, but on top of it, they treat their customers like Royalty shuttle cars loaner Cars, real conversation, caring and warm! Exceedingly abundantly more than I could’ve ever asked for highly recommend! I will tell you that I went to a BMW dealership in Irvine. They asked me to bring my car in for a recall, airbag recall and they include a free inspection with a video. The bill came out to $9500.! As it turns out, the video was not even my engine, which was so shocking to me that a reputable company like BMW, and a dealership could exercise such fraud! Be careful out there!

Al C

★★★★★

2 months ago

Gary and the guys recognize and treat you like family! All repairs are intended to fix our vehicle for the long term… fixed as if they were taking care of one of there family members… no more no less! Fix it right! Great to have these guys looking out for ya!

Jennifer Dorchak

★☆☆☆☆

2 months ago

My husband has been waiting almost three weeks to get his car back. He drives a FIAT. They have not called to give him any updates only to let him know that they are waiting on a part to fix his car. A part that was to be delivered on Monday. They gave him a loner car to use and are now demanding it back. He will return the loner car when his car is done being repaired. I hope that it is repaired correctly. I took my Lexus in for breaks and had to return three times. I am now going to the Expertec in Huntington Beach and have not had any issues with service. I am very disappointed in the horrendous service he has received at Costa Mesa.

Tim Ellis

★☆☆☆☆

4 months ago

On November 3, 2025, I brought my 2010 Toyota Prius to ExperTec Automotive to remove a spinning lug nut on the driver’s front wheel. After spending approximately three hours on the job, the shop was unable to remove the lug nut. They charged me $222.18 for labor despite the fact that the issue was not resolved. The invoice clearly states: “One lug is spinning on the driver front. Spent 4 hours on it trying to remove it. Customer was informed that he could pay additional labor to keep at it, or pay for time already and pick it up.” When I asked what it would take for completion the sales person said it could be $600-$800 more. After retrieving my vehicle, I was forced to solve the issue myself. Following advice to use cobalt drill bits, I was able to remove the lug nut completely in under 20 minutes. This proves that the shop’s failure and exorbitant time spent was due to improper tooling and technique, not the inherent difficulty of the job. The mechanic, a nice young man, acknowledged to me that his bits were dull and that new cobalt bits would have made the job successful. I felt for him and gave him the cobalt drill bits I bought wishing him future success. Details of Interaction with Management: After completing the repair myself, I returned to ExperTec to request a refund. The front‑office staff initially attempted to process one but their POS system failed. I then spoke with Gary McMann, the General Manager. Mr. McMann stated that he had to pay his mechanic for the three hours worked and that “the progress [his mechanic] made was what made it possible for you to drill through in 19 minutes.” He went on further to say that they "had to get my car off their rack, it was taking too much time." I disagreed with that assertion — their work did not help me. The lug nut issue was completely unresolved when I began. My own work and tooling, not theirs, achieved the result. Mr. McMann offered a 50 % refund ($111.09) as a compromise. I declined, as I believe paying any amount for an uncompleted and improperly executed repair is unjust. Basis of Complaint I was charged for non‑performance — the service I paid for (removal of the lug nut) was not completed. ExperTec failed to use appropriate tools or techniques and the mechanic admitted their drill bits were too dull. No value was provided; I had to research the problem, purchase the correct tools (cobalt drill bits), spend my own time, and complete the job myself. The manager’s justification (“I have to pay my mechanic”) is not a valid reason to bill the customer for a failed attempt. No written disclosure or estimate was provided stating that I would be charged full labor for an unsuccessful repair attempt. Desired Resolution I am requesting a full refund of $222.18 for non‑performance of work. Alternatively, I request that the BAR review this shop’s billing and repair practices to ensure compliance with California’s standards of competent workmanship and fair dealing.

Tim Dukovich

★★★★★

5 months ago

Gary and his team have always taken care of my old Jeep… keeping it safely on the road longer than it otherwise would be, saving our family a lot of money and allowing us to budget for a vehicle appropriately down line. Highly Recommend this shop.

Donna McMeikan

★★★★★

4 months ago

Gary and the entire team were courteous, professional and extremely helpful. They diagnosed the problem quickly, quoted me a price, which was fair, before starting the work and completed everything in a timely manner. A friend of mine recommended them, and I will be using them in the future for all of my cars needs. Thanks to Gary and everyone!

Patty Beigel

★★☆☆☆

6 months ago

Well, They just lost my business. I will not go there anymore. I’m done with them. I was told by Gary the manager that he would beat Jeep‘s price and that was a lie. I called him. He said well we do the best we can. I don’t recommend them and they’re way more expensive than other companies that I’ve dealt with. Great oil change, but that’s all I can say.

Larry Muszynski

★★★★★

4 months ago

Great customer service!! I’ve taken my vehicle to be serviced by Gary for decades and have always been pleased with the quality of service provided!! I highly recommend ExperTech and Gary McMann!!

Andrea Harrison

★★★★★

5 months ago

Best car shop in Costa Mesa! They took me to and from work while my car was in the shop. Handled everything quickly and efficiently. My husband and I don’t go anywhere else when it comes to repairs. 10/10.

Jim Fox

★★★★★

a month ago

They are very detailed diligent and fixing my truck. It needed extra effort and Gary put all the effort in. I’m so pleased thank you.

Harrison Kemp

★★★★★

7 months ago

Gary is the go-to guy for anything car related. Over the past few months, he’s helped me out time and time again, always honest, reliable, and incredibly knowledgeable. Whether it’s routine maintenance, diagnosing an issue, or just giving solid advice, Gary’s the one I trust. It's rare to find someone this dependable in the car world. If you’re looking for someone who genuinely cares and knows his stuff, Gary's your guy!

Steve Lee

★★★★★

Edited 2 months ago

I would like to extend a big Thank You to Gary McMann and the crew at ExperTec. I always feel confident that my vehicles are in good hands with their professional technicians. It is without reservation that I recommend ExperTec for excellent car care.

Robert McK

★★★★★

7 months ago

Brought the car in with a possible electrical problem the mechanics diagnosed it quickly. Amongst other repairs I needed done. They were also done quickly and proficiently. The communication between the management and me was fantastic. They got back to me in a timely fashion. Very knowledgeable. didn’t leave me questioning anything. Sending pictures of areas of concern so that I didn’t have any doubt in my mind when needed to be repaired what could’ve been held off for a little bit. The mechanics are very knowledgeable of their jobs. I brought my older Tahoe to them and now my son is bringing his Toyota to them.

Georgette Taylor

★★★★★

a month ago

Five stars to ExperTec. The staff is always professional and helpful. Service is quick and reliable. They are a trustworthy organization that I recommend.

Heather White

★★★★★

5 months ago

Had a older Passat (2003) that needed a lot of repair to PASS smog… Daniel was so informative and helpful.. I had a deep diagnostic done and decided to let go. He was supportive and kind.