Is this your business?
Get listed as a verified member and unlock these powerful tools:
About Business
Express Lube & Auto Repair brings expert Car Repair solutions to the local community in Las Vegas, NV, Henderson. From Auto repair shop, Auto tune up service, Brake shop to complex Car Repair projects, they maintain high standards of service quality. Local residents in Las Vegas, NV appreciate their attention to detail, leading to a consistent 4.5/5 rating from 204 reviewers. By focusing on the specific requirements of the Las Vegas, NV area, they have built a loyal following among local Car Repair customers. Explore their full range of Car Repair services and see why they are a preferred choice for customers across Las Vegas, NV and beyond.
Map is ready to load
Click the button below to display the interactive map.
Google Reviews
![Karyn Gramando [Maintenance]](https://lh3.googleusercontent.com/a-/ALV-UjV9hX9NHPhf-p1GRtDT3K5wClHLSeBkYPR3g8Aokl2phHoQqVvd=s120-c-rp-mo-ba2-br100)
Karyn Gramando [Maintenance]
★☆☆☆☆ DECEPTIVE AND UNLAWFUL PRACTICES, FRAUD - Jeff charged me for mechanical services and parts that he did not provide on more than one occasion. I reported him to the BBB, am filling out the form for the NV Attorney General, sending a demand letter, and suing him civilly for damages. I drive a 2010 Honda Civic. When I first started going to Express Lube & Auto Repair I was still undergoing cancer treatment and had just moved to the area from Henderson after my landlord of 14 years passed away. It was a difficult time and I needed a trustworthy mechanic. Jeff came across as a nice and sincere guy and we had numerous conversations about our lives, his wife and I shared a birthday, then his very difficult divorce with him even telling me I cheered him up on a low day. He sent me a link for me and my son to get discount tickets to see him in the AGT show at the Luxor where he is a "random audience member" chosen who then participates in the show so he met my son who wears leg braces and depends on me for transportation. I felt like I had a friendly, trustworthy mechanic. I paid $1800 for some work in March of this year that included a transmission flush and a brake flush. Last week my car started making some strange knocking noises and my power steering was stiff again after Jeff had already worked on it twice. I called Jeff but the technician that answered the phone said they couldn't get me in until Monday and I probably wouldn't get it back the same day so I decided to take it over to Jiffy Lube on Tropicana to at least get an oil change. Eric Peyton, the General Manager heard the noise as I pulled up and immediately checked the dipstick for my transmission and walked it over to me (I was sitting in the car watching because that's how it's done there). The fluid was black and gunky. He told me it should be clear and red. He checked the system and said there were no leaks and there was absolutely no way the work was done in March. I even said I was going to call Jeff while I was there and he said yes, and tell him what I said. I then asked him to check and see if the brake flush was done. He put a little stick similar to the one to check swimming pool chemicals in and it turned purple. He showed me on the bottle that meant it needed to be done and also could not have just been done in March. I took a picture of that and immediately called Jeff, but Sadie answered the phone and said he was working on a car so I left a detailed message and asked her to have him call me. Eric checked the power steering as well and even though my receipt from Jeff shows I was charged for a new reservoir Eric showed me it is definitely not a new part. The clamps that Jeff had put on the hoses were all loose and my fluid was leaking out. This is after taking it to Jeff and having him replace the pump and then it leaked again and he replaced the hose. Jeff also did air conditioning work and I had to keep bringing it back in for that as well because he would tell me it was fixed and the very next day it wasn't working. This went on for weeks. He charged me to replace the condenser and then told me the new condenser they put in was bad but now I really wonder if that was the case. I had a few miserable hot days. So, I have paid for work twice and now I have to take my car to the Honda dealership to verify if the rest of the work and parts they charged me for was done and done correctly. Jeff called me back today and all he said was "I assure you that all of the work we said we did was done" He had no explanation for the transmission and brake fluid except to say that transmissions don't make noise when they are going out. I take my son to work at 5 am on the 215 freeway for a 30-minute drive and while I don't make a lot of money I try to take good care of my car. I am so disappointed. All I can do now is report him to the appropriate agencies, try to make it known on social media, and sue him which I will absolutely be doing. Be safe and don't take your car here and if you already have, get the work verified by another party!
Ashley H
★★★★★ I needed an oil change BAD and this place didn't disappoint. They're responsive via chat or phone for appointments. I was in and out in the estimated amount of time and was very happy with the price. I will return here for future services! Reception was friendly.
Kevin West
★★★★★ They've never steered me wrong. It's hard to find a good mechanic one can trust, but Jeff has helped me out immensely and while he was helping me another man thanked him for helping him. You can tell he has rapport with his customers, and Victoria at the front desk is very kind, too. I honestly recommend this place to anyone because they can be trusted. Jeff says "You can help one person for a million dollars, or help a million people for one dollars" and he clearly embodies the latter ideology.
Visitor Reviews
No reviews yet. Be the first to review this business!
