Where is Express Tire and Auto Service located?

Express Tire and Auto Service is located at Express Tire and Auto Service, 4911 TN-58, Chattanooga, TN 37416. You can find their exact location and get directions on the map provided above.

What is the overall rating for Express Tire and Auto Service?

Express Tire and Auto Service currently has an overall rating of 4.6 out of 5 stars, based on 128 reviews from the community.

What are the opening hours for Express Tire and Auto Service?

The opening hours for Express Tire and Auto Service are: Please contact the business at 14234993576 to confirm their current operating hours.

Best Car Repair in Chattanooga, TN: Express Tire and Auto Service

angie goodson

★☆☆☆☆

2 months ago

I had my car towed to Express Tire & Auto Service, based on recommend to me from a customer of 20+ years, who spoke highly of the business and only had very pleasant honest comment of the service they’ve received over the year. I however, I wish I could leave a positive review, but I can’t because I did not receive the kind of service in which he spoke about. After having my car for 24hrs with no call from the business, to any of the three phones which they were given, I called them. The man that picked up the phone was dismissive towards me when I asked question regarding my car. He then told me he had no clue what was going on with it and he honestly didn’t think PJ did either other than my car was”spitting and sputtering”. When I ask if it could possible be that my battery dead due to the cold weather, which caused my car to lose completer power, he told me no, but they would let me something as soon as they figure it out. About 15-20mins letter, I do believe it was PJ that call me back, telling me it was my alternator and I was looking at about $1700-$1800 to get it fixed. My boy friend stop by on his way home to get the actual quote from them. then we called several other places in to get a quote. Each of the other place quoted me between $900-$950 with parts and labor. When Express tire quoted me $1000 in labor. My boy friend called today to let them know we would not be using them as we got a cheaper quote and would like my car pulled so the tow service could pick it up. When he spoke to them, they told him they had no clue what we were quote because the guy that was looking at my car was not there. Several minutes after he ended the call they called back, letting him now they pulled my car out of the garage and we didn’t owe them anything for looking at my car. The young guy stated he understood about going somewhere cheaper. What’s really upsetting about this is the second mechanic had my car for less than 35min when he called me and ask that I tell him exactly what happen when my car stopped work. I did and then he told me that there was absolutely nothing wrong with my alternator and my batter was good, it just needed to be fully charged so he was going to charge it. Then asked it if was okay that he drive my car around tomorrow for about 20-30min to see if it acted up. I told him yes, but my car was running low on gas and he would have to put some gas in it. He called me back a little over an hour later to me know my battery was fully charge and the only thing he could find wrong with my car was it needed gas and a battery charged. He told me after driving it around for 30-35mins with no issue, I could come pick my car up tomorrow and I only owe him $120, that includes the $20 in gas he put in my car.

Alex G

★☆☆☆☆

5 months ago

Worst service I’ve had. Not only were they overpricing everything they were selling, but on top of that they were trying to make me buy things I don’t need, and then on top of that 450 for labor. And the parts themselves were only $250 and they asked 1200 for the job. Ridiculous. On top of that they told me they had to use the emergency break to park the car, I’m used to an emergency break in the middle so I ask where it is in my car (since it’s new) and guess what they refuse to tell me and on top of that they wouldn’t even tell me and then next I ask is it okay if I keep it there and they said yeah, and then they said you have to have it out this time tomorrow, and I ask if it’s possible if I can keep it there till Wednesday cause the breaks are literally out and they tell me no this time tomorrow (it’s Monday only 2 days). So naturally since I’m not paying 1200 for an overpriced repair then I’m not gonna pay a tow to take it home. And they try to scare me from driving my own car and they start raising their voice and getting mad so I walk out because I’m not playing with little kids disguised as grown men, and drive home perfectly fine with my broken breaks, because I’m not letting my dream die at express tire and auto service 🤣

Nikki

★☆☆☆☆

10 months ago

Frustrated to say the least. Took my car here for a $1500+ repair and drove home with another problem. My catalytic converter was stolen while on their lot. There are no security cameras where they parked my car, and when we tried to address the issue, we were met with a lack of accountability and empathy from the owner. Not willing to cover any expenses or share their insurance information with us. What a nightmare this has been for my family. After spending that much, to be met with complete indifference is beyond disappointing.

Brad Adams

★★★★★

6 months ago

Steve was super helpful today. They are always honest, and they understand promise and over deliver. I always leave satisfied, and appreciate their timely service.

Holly Crangle Mays

★★★★★

4 months ago

Wonderful guys and fast service! They treated me like I was a human and I didn't even have an appointment!

RHONDA MOORE

★☆☆☆☆

11 months ago

I had a really frustrating experience at Express Tire and Auto that I just have to share. I took my car in because my rear passenger tire had a slow “leak” (I had only put air in a few times). After they looked at it, the owner said there was a tiny hole with nothing in it, and I agreed to let them patch it up. While I waited in my car, I noticed the young mechanic was really struggling to get the tire off rim. The tire was on machine and he was using 2 crowbar like tools to assist in removing and even jumping on it—seriously, it was uncomfortable to watch. I kindly asked him to get some help because I was worried he’d damage my rim or puncture tire. Eventually, Billy, another employee, stepped in and removed the tire without any problems. They patched it up, I paid my $30, and thought I was good to go. But just 15 minutes later, my tire was completely flat! I tried calling the shop, but they were closed, so I left a message expressing my concerns. How did it go from slow leak that I had only added air a few times to completely flat in 15 minutes when I arrived downtown? When I went back today I expressed concern and also told him the mechanic bent the exterior of the rim and chipped it in 3 areas and I politely ask that he did not touch my car. The owner checked the tire and told me my rim was cracked - strangely he didn’t notice yesterday which is why tire was patched. He insisted it couldn’t have happened at their shop, but the young mechanic looked flustered and admitted he had trouble getting the tire off and that I said something to him. He even apologized. It was clear he might have caused the damage! The owner dismissed my concerns and told me I didn’t understand the situation and wasn’t comprehending and any tire shop would tell me the same thing. But I know my rim was fine before I brought my car in, and now I’m facing a $960 bill for a replacement. I also asked him to view camera footage and he mentioned no cameras was in garage. Im disappointed in myself for not saying something sooner to the mechanic as I watched him struggle a few minutes. I definitely do not recommend this shop, especially if you encounter that younger mechanic. It’s clear he needs more training before handling these kinds of jobs. Save yourself the headache and go somewhere that values their customers (especially women) and knows what they’re doing and don’t talk to customers as if they are incompetent. I know he is going to read review and respond as if I’m delusional. No sir, your employee cracked my rim. It is clear and he apologized for any wrong doing.

Debbie Brown

★★★★★

2 years ago

This is THE best place in town for new tires or any kind of auto service. Steve, the owner, and all the staff are excellent. Super customer service.

Joshua Green

★★★★★

★★★★★

3 years ago

Where I always go to get my car serviced. They work with Element if you have a company vehicle and make it a quick and painless place to drop off or wait depending on what you’re getting done and how busy they might be. Honest, knowledgeable, and always quick to get you rolling when you walk-in!