Mtn. View Lincoln Service

MM H

★☆☆☆☆

a year ago

Brought Ford vehicle while it was under bumper to bumper warranty. They want $180 to diagnose and determine if it's under warranty. This seems like an unreasonable policy. Also, Todd Landers is remarkably patronizing.

Craig Cross

★☆☆☆☆

Edited a year ago

Well, our mkc bought brand new dec 2017 has... 36,000 miles on it is. The intial breakdown was at the end of Jan. We found your problem, its the battery recall. Oh wow, took a week to figure that out. 2 weeks later (give or take), back at the shop for the same problem. Uuuuhhhhh, your wife left her key fob in the car to drain the battery, no problem, good news your water pump is leaking. Instead of running it through warraty... they charged my $915.00. That was labor, pump, and battery test. Wow they fixed the electrical problem by replacing the water pump makes total sense. About this time, they cracked my wife's trim job that goes around the radio and vents... we didn't do that, but that's gonna cost you $800.00 for just the trim itself. Good news on next time they found the problem from Jan. Its the bcm, which happens to be on national back order. Here you can have your car back til we get the part. End of Mar ma'am we have your part, if you could bring it in April 1st we'll have it ready by the end of day. End of day comes ummmm, were gonna keep it over night, just to monitor it. Well today is May 10th, I bet y'all guessing we are 2 happy people, right? WRONG!!!! Back to the same issue in Jan. There's a parasitic draw on the battery. And the smart people can't figure out what the problem is on their own car. Extended warranty ends in Dec. Really I can't wait. So I can take it to a real shop, where they will figure out the problem and fix it for real. This dealership has put a real yuck in my mouth. I tell you who I don't need to see... sales!!! Owner of this operation should be embarrassed. Oh the warranty work, I have a $100.00 deductable. You know these fools charged me sales tax on a deductable?

Jon Miles

★☆☆☆☆

a year ago

So, I'll join the discontented chorus around this operation. I've met the owners of Mountain View, and I must admit surprise over the horrible manner in which their Lincoln operations are managed. The family owned team at Mountain View is so well put together, I'm astonished every time I bring my wife's MKZ to their service center and receive such underwhelming service. We needed help last week after we got our Lincoln back from a collision center and the systems were "wonky". I called this service department, where I've taken our car to since it was new in 2019. A pleasant receptionist told me she would have a service writer call me back. That was over a week ago. Nothing says, "go away" like not getting back to a reliable service customer calling for an appointment. I want to sell our car now and lease a new Lexus over my options here in Chattanooga for owning a Lincoln. Sad statement around a dying domestic brand we had tied our monthly budget to...

Michelle Graham

★☆☆☆☆

11 months ago

If there was an option for a negative number I would give it. You make an appointment for a specific date and time (always around 2 weeks to get one), you bring in the vehicle and then you wait for a phone call (which you never get). I call on the 3rd day and they haven't even looked at the vehicle. I had concierge service with my Lincoln Navigator. The first vehicle that they did as a loaner was a Ford Escort! It is supposed to be a comparable vehicle. The second time my loaner was a Corsair which was so dirty you couldn't see out of the windshield and it was completely empty of gas. My car ended up being purchased back by Lincoln due to the Lemon Law. I had an option of purchasing another Lincoln with a very good incentive. I will never purchase a Lincoln or Ford based on the extremely low level of service received by Mountain View Ford/Lincoln. Their service is horrible!