Fairburn Emission & Automotive

Chrystal Hood-Davis

★★★★★

5 years ago

Great place with wonderful customer service! The employees provided a thorough assessment on both of my vehicles. Services were rendered in a timely manner, reasonable, and they even provided pick-up assistance. I’m grateful to have come across such a place with trustworthy professionals. I personally changed my routine services to this location because of the awesome experience. I have and will recommend this place to anyone in need of car repair service. You will not be disappointed. Fully satisfied!

Patricia Thompson-Diaz

★★★★★

3 years ago

About a month ago I was visiting family in Georgia and on my way home I hit a pot hole and lost control of my Jeep. Very scary experience. I could only drive very slow. Went to 4 different repair places and no one could help. The local Jeep dealer was by far the least helpful. We googled and found Fairburn. Thank God for them. They made no promises but said they would try. The absolute best customer service and kindest people. They fixed our Jeep and the price was about half of what we expected. I highly recommend them.

Danita H.

★★★★☆

5 years ago

I’ve now visited Fairburn Emission and Automotive on two separate occasions, having learned about them just recently. Both experiences have been a great blessing, with their prices being incredibly affordable, their service being thorough and of very high integrity, and all of their staff members being very courteous and friendly! I would definitely recommend them; especially for quick, same-day service needs. So all in all, they’re mostly a 5 out of 5 stars. I only rated them a 4 based on how very limited parking is at their location and also due to the waiting area and restroom being less glamorous and contemporary than the pricier dealership waiting areas tend to be. So it’s better to plan to leave your car there and just return upon being informed that it’s ready. But definitely check them out!! (And support the small, privately-owned businesses, instead of just the big guys ;)

Beverly Litfield

★★★★★

3 years ago

After calling other repair shops, Fairburn Auto shop was the only shop that could get me in right away. They were very courteous on the phone and even more courteous in person. Since my vehicle was covered under my warranty plan they took care of filing the claim which was a relief. I will definitely use them for oil changes, minor repairs and well as serious repairs moving forward. Thank you for proving that customer service and expertise is still alive and well!

Khari Arnold

★☆☆☆☆

2 years ago

Listen, if 4.6 stars was EVER A LIE, this is the quintessential example. I wish I read the most recent comment cause it confirms the horrible customer service and unethical business practices I just witnessed! I told them I smelled something that smelled like gas in the car. It felt like I needed a new cabin filter. Joe said they’ll test drive the car to see if they can duplicate the gas smell cause that could be a deeper issue. Cool. (I only got Joe’s name because he ends up being the rudest person I’ve dealt with in a while.) I go back inside and talk to the woman and give her my keys. I ask her how much should I expect to pay. She says, “If they duplicate the smell, then they’ll have to run a diagnostic to see the issue. If it’s just a cabin filter replacement, then there won’t be a charge. That’s simple and they do that during normal tune-ups. You won’t pay anything.” I was surprised to hear this but thought maybe my dealership has been getting over on me this whole time if this spot is willing to do it for free, similar to how the tire shop I go to fills up air for free. Anyways, as I'm about to leave I realize she never took down my name or number (should have realized then that there was some incompetency). I gave it to her. After she calls my phone to say my car is ready, I come in the next morning. She wasn’t there (yet) but Joe and the owner were. He tells me they couldn’t duplicate the gas smell but changed my air filters, and the total is $197. I told them I wasn’t expecting to pay that much after the woman told me yesterday you guys don’t charge for this. He and the owner both dispute my claim and the owner says he’s going to call her. I see him call her and of course he walks to the back when she answers. Joe goes back there and then comes back out front to say “we’re taking some of the charge off since she said that.” It’ll be $100. I pulled out my card and handed it to him cause that was fair to me. Here’s where it got ugly: The girl walks in the door to clock in and clearly avoids eye contact, walks right past me, doesn’t respond to my good morning. As I’m getting my receipt I ask her if she recalls what she told me, and of course Joe jumps in with complete RUDENESS, saying leave it alone. Even the owner had to tell him to relax. I’m not calling him racist but the undertone was there when he said “some people don’t want to pay” and “we’ll go get your old one out the dumpster.” Like what, I JUST paid? I had zero problem with paying. It was just NOT what she said. The girl finally answers me and says she never said that. I could do nothing but laugh at the unethical, bold face lie. What a joke. STAY AWAY! Joe said "I don't care" about negative reviews. So I hope the owner does not respond to this pretending to care all of a sudden cause you're part of the problem for suggesting I was lying.

NOEL DUFFEE; MA, Office Manager

★★★★★

3 years ago

The owners and mechanics went absolutely above and beyond all expectations to make sure my car was correctly repaired and safe for me to transport my kiddos in once again!!! In a 1 year span 5 mechanics had my car for a total of 4 weeks at various shops in various towns and none were able to figure out the problem!!! They had my car for 24 hours and was able to tell me exactly what it was! Got it approved with my warranty with in a weeks and once parts arrived they only had my car for 3 days for the full repair!!

Gaurav Gupta

★☆☆☆☆

2 years ago

Wow. These guys are super rude. When asked for a quote, they said they cannot do it and hung up on me. I repeatedly told them that we have replaced the water pump and just need a price for bleeding the system and he goes "Why didn't you tell us right off the bat". They have zero etiquettes and zero customer service. If you can't service, that's fine, politely decline but you don't have to be rude with your customers!

Jay

★☆☆☆☆

a year ago

They will try to HUSTLE you. They tried to exaggerate the issues with my vehicle to justify charging me almost 900. It Literally was just an issue with replacing my alternator, got that fixed for barely 150. They even tried to get me to purchase a new car battery, it’s been over a year I’m still using the same battery with no problems. Eff these guys.

Kristy Long

★★★★★

a year ago

I can NOT say enough good things about the staff the owner and the service you get from this shop!! From the moment you walk in til your vehicle is fixed. They are wonderful. Great customer service as well. If you need any car repairs and you want an honest shop, I highly recommend them. They are the true definition of GOOD PEOPLE!

Jazmin Johnson

★★★★★

2 years ago

I decided to come here after seeing the really good reviews for not only customer service but prices an efficiency and I'm soo glad I did. I've been in Atlanta four about 6 years now and have finally found my go to mechanic. I really appreciate the over customer service and how they operate From the nice lady at the front desk to the owner/manager. As someone who isn't familiar with cars they took great care and not once did I feel like they were just feeding me info. My car is fixed and I'm a happy girl. Will definitely be returning and happy to mention them to anyone who asks.

Jamel Wilson

★☆☆☆☆

11 months ago

Absolutely the Worst mechanic shop I've ever experienced. Had my car for almost 2 months because of "Engine Power Reduced " and did Absolutely NOTHING to fix it but charge (and get paid) my warranty company, and then charge me out of pocket (because warranty doesn't cover) and additional $759 to put parts in my car that wasn't needed at all, just for me to get my car TOWED from their shop to my House and it to say the Exact Something "Engine Power Reduced" as when I Originally dropped it off (and them gettingPAID FOR). All they did was take a Code Reader to read and CLEAR the codes but not Actually FIX the Issue..TOTAL SCAMMERS. IF I was to leave my car there there longer they would have tried to charge me $1,555.20 for absolutely NOTHING. I would Never recommend this shop to anyone who actually wants to get their Mechanical issues Fixed..and not their car's Code read and Cleard...TOTAL SCAMMERS i wish I could give them a negative 5 star rating.. Total waste of Time and Money.. and i have the receipts and recored conversations it anyone needs ACTUAL PROOF....Do Not Waste Your Time and Definitely no MONEY on this Scam Pot....

Cassandra Smith

★★☆☆☆

11 months ago

The charge me a arm and leg for a check engine light said tire work they didn't notice but it loud as day when you make a turn then when I picked it up the check engine light was still on now what to charge me more money for something look like the never fixed and the tires probably didn't want to fix and it's under warranty. Total a ripoff.

Ron G

★★★★★

2 months ago

Great service, and great mechanics. For those who are looking for great service on a vehicle, this may be the answer you are looking for. 👏👏👏

Mark Herbert

★★★★★

Edited a year ago

Very pleased with the meticulous repairs completed by the best auto repair shop in Fairburn Georgia, Fairburn Emission & Automotive. Excellent customer service and staff lead by Jamie the manager is my go-to for all of my cars.

What She Say What It Do Problem Review

★★★★★

4 years ago

I am no one. It's nice to network and know people who are in the same field. I am terrible with names but I know faces. In business management, I know work ethics. I see people when they're not paying attention. The young lady who works here... is actually the reason I decided to bring my customer's vehicle in for an alignment. I know she doesn't remember me but I remembered her. I liked how she handled business. She was kind. She was timely with returning phone calls. I actually got to see her interact with my former co-workers. She was and probably still is the bomb! The service she gave was great! I hope that her boss appreciates her hard work and professional reputation she keeps with his customers! I am pretty sure her name starts with an "L"... She's got that real southern girl accent too! As long as my customer's car is aligned properly... I'll be back to Fairburn Emissions ok! I still had you guys saved in my contacts💙Thank you for your wonderful service. Thank you for your time and for reading my review! Have a Happy Thursday!

Carl P

★★★★★

6 months ago

Excellent shop to get work done. Dealt with the warranty company, kept me in the loop and did some really great work. This is a busy, high volume shop and iam pleased with what they did. They took time to do the job the correct way and I am very happy with theor service.

Kenny Gee

★☆☆☆☆

2 months ago

So I take my car to this shop “under warranty,” which I thought the vehicle was still under warranty. My reason for thinking this is because the dealership I purchased my car from sent me to this shop based on my warranty status. Well, according to this shop my car wasn’t covered. My vehicle was showing a code and I wanted to get it check. When this shop ran my code it was clear. No issues with the car. I hadn’t receive any communication and called on a Tuesday morning where they gave this information. They tell me they wanted to keep the car for more test, I opted not to let them keep it considering they didn’t show any issues. I opted to get the care that evening. At this point no communication about my warranty. I get there and they tell me I owe $140. I asked about my warranty and they said it canceled. My issue is why they didn’t you contact me with that info and allow me to make an out of pocket decision. My answer would have been NO based on their diagnosis price considering I know shops close by that charge only $50. I would have taken my car somewhere else. So here I am $145 later with no work done to my care…outside of them connecting it to a reader (which is what I did). The communication was not good and needs to be fixed. I will not return even if this same issue presented itself. I will try another shop with better communication. I do hope this feedback helps anyone reading it as well as the shop.