Service Center - Chrysler, Dodge, Jeep, RAM

Costa Mesa Dave

★☆☆☆☆

Edited 2 years ago

This is the worst dealership that I personally know of and I'm 51 years old. If you think your car is safe while being serviced I will tell you you're wrong. My Dodge was stolen while it was being serviced and what really funny is that not only did my car go missing from service but the key also went missing. And then to top things off the dealership has no desire to catch the thief. They're not willing to look at the cameras, multiple cars have been stolen from the dealership and they don't get a better system in place or maybe higher security. On top of that the dealership was so difficult to deal with after the vehicle went missing. I don't know the exact amount but I'm going to guess that I left over a dozen messages for managers to call me back. Never once did they give me the name of their insurance company. Never once did they offer me a Rent-A-Car. On top of that they didn't even help me get back into a New vehicle, no special deal or discounted price. Basically it's my opinion that I was treated the exact opposite way should have been treated with This type of situation. I talked to a guy who had his Toyota Tacoma stolen from a Toyota dealership. The dealership must've apologized to 60 times to this person. They immediately got him a Rent-A-Car, they immediately contacted their insurance company, they called the police didn't force the customer to call the police. They all sat down and watch the cameras and they saw how the thief enter the property and then how the thief just literally drove off the property. Then when the individual got paid off from the insurance company he got less than the new vehicle was gonna cost and the dealership made him an amazing Lio offer because they wanted him to be happy. It is my opinion that this Particular Dodge dealership doesn't care if I'm happy and they certainly don't care how I was treated during this situation. By the way the car that was stolen was a four-year-old widebody Dodge hellcat with roughly 10,000 miles on it. Literally this time next year the car will be irreplaceable. They only hellcats left for sale are the ones that are on the dealership lots and most dealerships have them marked up $25,000 When my car was stolen my wife posted something on the Nextdoor app. Before the end of the weekend multiple people private messaged my wife saying that they had similar situations at the dealership. Cars being driven and accidents happening and then the dealership claiming that it happened while on a test drive. In fact when I talked to a manager about this alleged offsite car accident someone in service got really defensive telling me how it was an accident the vehicle was being serviced but when you talk to the owner of that vehicle he tells you a completely different story. All I know is that I will never take a vehicle to the dealership ever again

michael i

★★★★★

a year ago

A+ Amazing service from Service dept earlier today. Service pro - Jose T. is great and knowledgeable. I love bringing my truck for services here regularly. Always on point and never any issues. Staff is friendly and professional. Thank you !

John Riggs

★★★★★

2 years ago

My 2015 Fiat 500e wokenup “dead” yesterday. AAAcould not revive it so we carried it to Costa Mesa on a huge flat bed. Jose Torres took my car in and assured me they would figure what ailed the little guy. Fast forward to today. Good as new with just a software upgrade!!

Frances Marquez

★★★★☆

2 years ago

The communication was minimal and there could have been more updates. The mechanic who worked on my car was very thorough and addressed and fixed issues after the initial problem was fixed. I very much appreciated this as I want my Charger to stay with me for a long time!

Myrna Colville

★★★★★

a year ago

My experience at Chrysler, Dodge, Jeep, Ram was outstanding as always. My representatives Dave Anderson and his Colleague Paul make it possible and easy to quickly access service upon my arrival. The environment is neat and clean, the restroom, neat and clean. My wait time was approximately 2 hours but felt like 20 minutes, as I was offered unlimited, healthy delicious snacks along with filtered water, tea, and soft drinks. Dave checked in with me every 10 to 15 minutes to insure I was comfortable while waiting. I was offered discounts for the maintenance of my vehicle for my next scheduled visit, Paul saw me in the waiting room came over with a warm embrace. I purchase my Chrysler 300 13 years ago from this dealership and they are the only one i come too for service, I have no problem with my car, this shows how the technicians and the mechanics work collectively to insure my car is in good working condition. For that, I thank them from my heart. Best, Myrna Colville

John Howard

★★★★★

a year ago

Everything was great! Someone left a socket, for I believe to remove a lug nut off the tires, in my cup holder. Please let me know what I should do with it.

Alexander Pak

★★★★★

a year ago

I have been going to Orange Coast CDJR for oil changes for about a year and it has always been an exceptional experience and the facility is spacious as well as comfortable for those waiting. Everyone is professional and Andrea is thorough with the explanation of the services provided. I highly recommend getting your car serviced at Orange Coast CDJR in Costa Mesa. Thank you very much for your wonderful service! I sincerely appreciate your hospitality! Have a wonderful day! 🙂

Bynce X

★★★★★

a year ago

I had my oil changed at Orangecoast Dodge service center, and I couldn’t be more pleased with the experience. The staff was friendly, professional, and efficient, getting me in and out quickly without sacrificing quality. They made sure to check everything under the hood and even gave me a detailed update on the condition of my vehicle. The waiting area was clean and comfortable, and they offered a great selection of amenities. I trust my Dodge with them every time for service, and I highly recommend their oil change service to anyone looking for top-notch care!

Fred Cooper

★★★★★

Edited a year ago

I was able to book appt yesterday for today’s service! As usual Paul took great care of us! Meeting us at arrival and when we left and even offered a Lyft or Uber to pick me up when Jeep was done. 10 out of 10 to Paul and OC Jeep!

Nickolas Stevenson

★★★☆☆

9 months ago

The dealership and the experience was good overall. The drawback is that I got my vehicle back with a broken windshield, which cost a deductible to have fixed. I immediately showed the broken windshield to 3 people, before ever leaving the lot, and was told to call it in, as they were closing in 2-3 minutes. I called over and over but was never helped. and gave up. The vehicle was also dripping transmission fluid in my parking space for days and the underside of the vehicle was wet after the transmission fluid was replaced. Dripping has stopped, but I dont think receiving my vehicle back with a broken windshield Is acceptable by any metric. Things happen. I am fair and reasonable. I should have been issued a gift card for the deductible to fix the broken windshield. (I have a dash cam, it wasn't broken when the vehicle was dropped off)

rgutierr1

★★★★★

a year ago

I regularly take my truck for oil changes and any warranty work. Service has been really phenomenal. The service advisors make my life so easy; very good communication and responsiveness. They go above and beyond with offering complimentary services.

Torri Draganov

★★★★★

a year ago

I had lost hope in Dodge Ram service (too many poor dealership service department experiences) and if my repair was not a warranty issue I would have gone elsewhere, but Taylor has given me a new impression; she did an incredible job. Taylor was friendly, communicative and got my vehicle repaired and returned to me within the week. I hope she is the model for service with Jeep, Dodge, Ram going forward. Only part of the vehicle ownership experience is buying the car and the aesthetics, but the service provided is a long term experience that can leave a lasting impression when the owner needs it the most. Taylor has drastically improved my impression of this dealership and brand. Thank you Taylor!

Juliana Rosenfeld

★★★★★

a year ago

Paul was fantastic. I don’t know much about cars and he walked me through everything and gave recommendations about what services were essential. He was super communicative and made the whole process a breeze. Highly recommend and will definitely be coming back for any car needs!

Kristie Anderson

★★★★★

a year ago

This service department was up front and realistic. Taylor didn’t feed me exaggerated timelines. I appreciate her candor and communication. The new service department facility is comfortable, the staff is friendly and pays attention. My cars problem was pretty unusual but, fortunately, diagnosed and fixed within the estimated 3 days.

britta swanson

★★★★★

a year ago

Lonna is the best! This service department went above and beyond to help me with my vehicle. She worked so hard to get my warranty company to approve the costly repairs and once they finally did, the car was ready just two days later. It’s now operating smoothly and safely again. Thank you so much!

yasmine Lopez

★★★★★

a year ago

My advisor was Taylor and had such a great experience because of her! Her communication is great. She fixed the problem and is very understanding. I have had a bad service with this dealership in the past (different advisor, not there anymore), but she changed my perspective and I can say it’s comfortable walking into this dealership again. Thank you Taylor !

cecelia love

★★★★★

a year ago

Orange Coast Chrysler Dodge Jeep Ram is outstanding. Lonna Love my service advisor is awesome. She tries to help anyway she can. She is pleasant to work with and she seems like she cares about others. I only take my truck to Orange Coast. My truck always seems to be taken care of by Lonna and the mechanics who ever is working on it. Thank you to Lonna and Orange Coast