Google Reviews
Shirley Stevens
★★★★★
2 weeks ago
My experience at Fields Mercedes was absolutely extraordinary from beginning to end. Just before Christmas, we stopped in and had the pleasure of meeting Margarita. She took the time to show us several vehicles and patiently answered all of our questions. What truly impressed us was her professionalism and respect for our process. From Christmas until the end of February, she never once called to pressure us. Instead, she allowed us the time we needed to make the right decision—something that is incredibly rare in the car-buying world. When we were ready, Margarita went above and beyond. She worked with her team to find us the perfect GLE 450, and the entire process was smooth, thoughtful, and completely customer-focused. We also had a unique request: the roads in our community were being resurfaced, so we asked if we could delay picking up the vehicle. Without hesitation, they graciously placed our new car right on the showroom floor and kept it there until the exact day we were ready to bring it home. That level of care, flexibility, and genuine customer service is something you simply don’t see very often. I can confidently say this was, by far, the best car-buying experience I have ever had. Thank you again, Margarita, for your outstanding service and for making this such a memorable experience!
Anthony Ison
★★★★★
a month ago
I had an outstanding experience at Fields Mercedes in Lakeland, thanks to Metin, the Sales Manager, and Jarrod Goldberg, my salesman. Metin runs a first-class operation. He is professional, transparent, and clearly committed to making sure customers are treated fairly. There was zero pressure and no games — just straightforward communication and efficiency from start to finish. It’s obvious he cares about long-term relationships, not just making a quick sale. Jarrod Goldberg was my salesman, and he was exceptional. He was knowledgeable, responsive, and incredibly easy to work with throughout the entire process. He answered every question thoroughly, kept me updated, and made sure everything moved smoothly. Buying a vehicle can sometimes feel stressful — this experience was the exact opposite. Jarrod made it seamless and enjoyable. If you’re considering purchasing from Fields Mercedes in Lakeland, I highly recommend working with Jarrod and knowing you’re in great hands with Metin leading the team. This is exactly how car buying should be done. Highly recommend.
Glen Hudson
★★★★★
a month ago
I brought my newly acquired SLK300 to Fields Motorcars of Lakeland for an oil change and inspection. This was my first visit to this dealership and I met Service Advisor Dylan. He explained the Mercedes maintenance program for this first time Mercedes owner. After the service was completed, Dylan explained the very short list of future maintenance needs along with estimated cost. I appreciated his knowledge and recommendations and I will definitely consider this dealership for future needs and will seek out Dylan once again!
Ed Alexander
★★★★★
a month ago
We experienced a turbo boost problem with our Sprinter RV while traveling through. Bill was extremely helpful in getting us in promptly and repairs were made efficiently and professionally. Can't say enough good things about the service in our time of desperation! Thanks to all of tha Sprinter shop staff who took care of us!
Rick Baker
★★★★★
4 months ago
Tim was the most attentive person I have ever interacted with ever! He was tuned into every word that came out of my mouth. Ture professional, My experience was the best I have ever had.hands down, This is coming from a guy who has purchased over 25 vehicles in the past 10 years. Top this off with Noah best finace agent ever fast and great personality. Best car experience ever!
pascal PHILIPPE
★★★★★
3 weeks ago
I bought 1 week ago a car from this company, it was the best experience I’ve ever had. Jorell was very helpful, reliable, knowledgeable and knowledgeable, he was not pushy so was Carina. You can trust them, there is no reconditioning fee, everything is clear! You can purchase without any hesitation, I am so happy we did!!!
Ingrid Eubank
★★★★★
a month ago
Katherine at Fields Motorcars in Lakeland is truly outstanding. From the moment I reached out to her, she was kind, sweet, and genuinely willing to help every single time I came in or contacted her. She took excellent care of both me and my car, listened to my concerns, and worked hard to give me the best possible resolution for my issue. Her professionalism, compassion, and attention to detail made the entire experience stress-free and reassuring. I will absolutely recommend Katie to anyone I know, and she will always be my go-to whenever I need anything for my car. Exceptional service all around!
Marcel Pospiech
★★★★★
4 months ago
I am very satisfied with everything from beggining to the end the comunication with Dylan was spot on he provided me with everything i needed to know and he also gave me some advices what help me decide what i wanna do. They took a great care of my car, always stayed in touch with any updates, did a video inspection to show me what needed attention on my vehicle and explained perfectly why. When i was picking up the car I got a chance to meet the specialized technician who worked on my car and i talked to him as well! Very professional and nice people working here. After lot of my bad experiences in the past this was a PERFECT team to work with on getting my baby back in shape! Thank you guys.
Juni Soriero
★★★★★
7 months ago
Great buying experience with Sales Rep. Hiram Mendez. His polite and friendly customer service made us very comfortable. Thanks to the big network of Fields Motorcars, he was able to find the one we really liked, and transfer from Jacksonville in a few days. What a smooth transaction! Thank you!
maryam sarsam
★★★★★
a month ago
Tim was outstanding to work with. He is knowledgeable, professional, and truly listened to my needs. His communication and follow-up were excellent, and the entire process was smooth from start to finish. I highly recommend Tim to anyone looking for a reliable and results-driven salesperson.
rod m
★★★★★
2 months ago
Perfect experience! This is my second vehicle from Fields, and it’s always perfect. No sales tactics no tricks no gimmicks. Everything‘s done exactly as stated from start to finish.
Carlos Rodriguez
★★★★★
a month ago
I had a great experience buying my car at Mercedes-Benz. Margarita was absolutely amazing throughout the whole process. She was professional, patient, and very knowledgeable, and she made sure everything was explained clearly with no pressure at all. She really listened to what I wanted and helped me find the perfect car that fit my needs. The entire experience was smooth and stress-free. If you’re looking to buy a Mercedes, I highly recommend asking for Margarita — she truly goes above and beyond.
Russell Jones
★★★★★
3 weeks ago
The staff at Fields Motorcars was extremely accommodating and professional at every step of the process of our purchase. Margarita, in particular, handled every minute detail with such ease and grace and explained every step as we were going through everything. She and the Finance Manager took our inquisitive toddler in stride as they went about completing their tasks. I highly recommend this dealership when you are in the market for one of their brands.
Sheryl Mosley
★★★★★
Edited a month ago
I had an exceptional experience at Fields Mercedes-Benz of Lakeland, and it was entirely due to Gaby. From the moment I arrived, she was professional, knowledgeable, and genuinely attentive to my needs. She took the time to listen, answered every question thoroughly, and never made me feel rushed or pressured at any point in the process. Gaby’s expertise and attention to detail made purchasing my new vehicle a smooth and enjoyable experience. She ensured everything was handled efficiently, explained all features clearly, and went above and beyond to make sure I was comfortable and confident with my decision. Her customer service was truly top-tier and reflected the high standards of the Fields brand.
Rita F.
★★★★★
a month ago
Jorell was an absolute pleasure to work with. He was kind, patient, and extremely knowledgeable, answering all of my questions without ever making me feel pressured. I felt confident in my decision and am very happy with the car I purchased. The entire team at Fields Motorcars Mercedes-Benz was wonderful. I would highly recommend them for a smooth and positive car-buying experience.
G G
★
☆☆☆☆
a month ago
This was my 1st and last time using their service dept. They lie because they don't communicate to each other properly. These cars are far too expensive to maintain and then settle for an unprofessional service dept....I don't think so. I do not recommend this Mercedes dealership for your luxury car needs at all! Save yourself the headache and days of them keeping your car waiting in limbo for no specific reason other than poor communication throughout. Don't let the fancy suits fool ya...
Christina Breeden
★★★★★
2 months ago
Great service! Katie and Jessica got me in quickly. Drive service was a few minutes early picking up my car. I got a text and a video walk around letting me know what my car will need coming up soon (tire beginning to wear) that will need attention. My car was returned to me at my home and was clean and vacuumed. Very friendly service! As a dealership on the maintenance side, it’s Very efficiently ran! (I bought my car out of state but would trust them in the future when I’m ready to buy again) Over all great experience! Thanks Katie and Fields team!
Willie Robbins
★★★★★
a month ago
Jorell did a wonderful job. I found the car I wanted online and he immediately contacted me and started working to get me in that car. He Whenever I’m in the market for another vehicle I’m definitely going to contact him. Thanks Jorell!Jorell’s exceptional service was evident throughout the entire process. I discovered the desired vehicle online, and Jorell promptly reached out, initiating the necessary steps to secure it for me. His unwavering dedication and promptness have instilled confidence in me, and I am certain to seek his assistance in the future when I am in the market for another vehicle. My sincere gratitude to Jorell for his exceptional service.
Fabio Pizarrovictoria
★★★★★
3 months ago
The experience at Fields motorcars was nothing short than excellent, comprehensive, and superior. While I was there just for a service A in my GLE, they were able to take care of an update that was needed to solve a problem with my vehicle; this update had been requested since May and they took care of everytjing that was needed. The prices were more than reasonable, and the costumer service was top notch. Dylan was amazing and very cordial, knowledgeable, and willing to go the extra mile to meet all of my expectations. I will definitely go back for future services to this dealer.
K Z
★★★★★
3 weeks ago
Thank you Jarrod, I highly recommend Jarrod Goldberg to anyone shopping for a luxury vehicle. He’s the real deal and truly delivers an exceptional buying experience. If you’re in the Tampa Bay or Wesley Chapel area, ask for Jarrod—you won’t be disappointed! Thank you, Jarrod, for making this such a positive experience. 10/10 would work with him again and refer friends/family!”
