Fifth Gear Automotive Service & Repair for Audi, BMW, Jaguar, Land Rover, Mercedes, MINI, Porsche, & VW in McKinney

Bess Amaral

★★★★★

4 months ago

I have been to many auto shops in my life and Fifth Gear Mckinney is hands-down the best experience I have ever had. A week before, I had my car at a different for auto shop for wiring problem and other issues.. After 3 days they gave up. I looked up Fifth Gear and it got great reviews, so I took my ailing VW Passat to them. Not only did they isolate and fix the exact wiring issue but found the source of other problems and fixed those too. What really blew me away, was the DETAILED reports they sent with multiple pictures of those areas of the car with clear, concise explanations of what was wrong and why. Their inspection was the most thorough I have ever seen. I received a detailed cost estimate and a options for convenient payment plans. For a widow who doesn't know squat about cars, I felt very confident I could trust this auto shop. AND they washed and delivered the car back to my front door., Wow! Fantastic work! From a very satisfied customer, Bess Amaral, Frisco

Walter Forred

★★★☆☆

a month ago

The work was done very well and we are happy the results. I gave them a "3" because of 2 reasons. 1) They did not give me a written estimate of the work before it was done. The estimate was only verbal. 2) The communication about the repairs was terrible. The car was there for 3 days and we were told it may be done the first afternoon but they had 10 hours of work - an impossible task. On day 2, they said it takes 10 hours and they were working on it. The car may be ready by close of business. On the third day the same story and it was completed by 5:00. We had to contact the shop to see where things stood and felt we were forever in the dark. I would think twice about returning because of this.

SebastianSound

★☆☆☆☆

2 months ago

I brought my vehicle here twice for full-day appointments (8am–6pm) and was disappointed with the outcome. After two visits, the car was barely diagnosed, and I was not provided any information beyond what I already knew from an AutoZone scan (code P0017). Unfortunately, that made both visits feel like a waste of time. Customer service in person was friendly and polite, which I appreciate. However, communication and scheduling were major issues. My vehicle did not seem to be a priority, and I was told they were short-staffed due to illness and mechanics returning to work. While I understand staffing challenges, appointments should be managed realistically if the shop is overextended. I also never received proactive updates. I had to step away from work multiple times to call for status updates, which was frustrating. Overall, the experience left me without answers and without confidence in the diagnostic process. I won’t be returning for future service.

Stephen LaPlante

★★★★★

2 months ago

Great experience. These guys are professional and they know their stuff. They took care of my issue with my truck, something that 3 other places couldn’t. They also identified issues that I knew were present so I feel like they were honest and didn’t try to make more money off of my repairs than was required. I will definitely be using them in the future.

Jason Bannowsky

★★★★★

5 months ago

Okay folks, hang on tight we’re headed into Fifth Gear ………..Automotive!!! I cannot tell how much I appreciate the guys at Fifth Gear Automotive. These guys are amazing. Clean, great atmosphere, and the they are great at answering questions you might have about your European vehicles. I was referred to these guys for a 4 wheel alignment. I made the appointment the day before. I set my appointment for 8:00 am. (That’s when they open) I took my wife’s 2001 Audi TT Quattro Roadster with a 1.8 turbo in for the alignment. I was given a price quote over the phone. Expecting nothing more than what I requested be done. These guys went above and beyond. Not only did they get our alignment done. They also checked for other problems a vehicle this old might have. They advised me about some things it is in need of. I knew we had an oil leak, but didn’t say anything about it. They not only told me about it but they take pictures to show you. They even send it to you in a link via text. They even washed it before bringing it back to me. Very good work. We will be going back here for future work needed. Do yourself a favor talk with these guys and they will treat you right. Thanks again Fifth Gear Automotive in McKinney Texas!!! You guys knocked it out of the park!!!

liam yasman

★★★★★

2 months ago

I’d like to give a massive shoutout to Fifth Gear Automotive! Their customer service and expertise are absolutely top-notch. I brought in my 2012 Dodge Caravan (with just 66k miles) dealing with engine and fuel problems, and they took incredible care of me from start to finish. Stephen and Chris deserve 10 stars — they walked me through every step, kept me updated throughout the process, and made everything stress-free. Even though a couple of parts had to be ordered, they had me back on the road in just a few days. They even went above and beyond by giving me a ride home so I wouldn’t be stranded. Thank you, Fifth Gear Automotive, for your outstanding service, genuine care, and true commitment to your customers. You guys are the real deal! Highly recommend! 🚗💯

Lweendo Chambwa

★★★★★

a month ago

Fifth Gear McKinney went above and beyond to take care of my car. I was out of town for a few weeks, and not only did they complete the work, but they also coordinated with another shop to replace my cracked windshield and even went the extra mile by dropping my car off at the dealership for additional servicing that was required. Truly outstanding service. Thank you! You guys are awesome.

Eric Zarate

★★★★★

2 months ago

Brought my Jeep in here after having my headlight destroyed by some absolute amateurs. The fellas here at Fifth Gear were extremely personable, pricing was reasonable and work was done efficiently. They had me in and out in no time. I will definitely bring my vehicles back here should the need arise. Great shop

Ponce

★★★★★

3 weeks ago

Great experience and provided uber service. They replaced the catalytic converter in my pontiac and it works great!

Ashley Mason

★★★★★

3 weeks ago

Fifth Gear McKinney is the best! They always get me a free ride to & from the shop when they're servicing my car & knocked several hundred off what I was quoted by another local shop. They got my work done days sooner than expected too. Definitely my go-to for work on my Audi, can't recommend them enough!

Johnson John

★☆☆☆☆

2 months ago

Very disappointed with my experience at this shop. I would give zero star if I could. I dropped my car off at 8:00 AM and was clearly told it would be fixed before 4:00 PM the same day. After dropping it off, I heard absolutely nothing from them. I called around noon, and they told me they hadn’t even looked at my car yet. I understood they might be busy, so I waited. By 3:00 PM, I still hadn’t received any updates, so I called again. Once again, they said they still hadn’t looked at my car and that it was “in the queue.” At that point, I asked if the car would actually be done that day like they promised. The answer I got was basically “I don’t know.” If they couldn’t fix it that day, they should have been honest from the beginning instead of making promises they couldn’t keep. I needed my car for work the next day, which I clearly communicated. The next day, they finally called and said the repair would cost over $1,600, which is more than the value of the car itself. I decided not to proceed and take my car elsewhere. Then they told me I still had to pay $179 for diagnostic testing, even though I had already explained the issue when I dropped the car off. Charging me nearly $200 just to tell me what I already knew—after delaying my car for an entire day without even inspecting it—is unacceptable. Poor communication, misleading promises, and unreasonable charges. I would not recommend this place to anyone. Please stay away

Travis Willoughby

★★★★★

a month ago

These guys are professionals. And they care. When I didn't know if I was gonna have a ride to pick up my car, Chris offered to come pick me up. Who does that. Fifth Gear. That's who. With what was wrong with my car? They could have also really taken me for a ride. And cost me $2 to 3000 to fix it. But I got out of there at 350$ and a great feeling about the place. And i'm not easy to please.I am an injured asc certified tech. The other thing that impressed me is they sent a lot of pictures of everything. Of my cwr and its needs. If need be, they will see me again. And i'm telling everybody about that place. Thanks Justin and Chris. Have a great day Fifth Gear family.

Garry Townson

★★★★★

a month ago

My experience at Fifth Gear was exceptional from an employee standpoint as my wife fell and broke her hip.......the assistance and consideration give by Chris Evan and Stephen was exceptional to assist getting her to the hospital...........retaining the car till later in order to picking it up helpful along with the offer to get there to pick it up. Thank you for that. The work on the car was performed as required perfectly. Thanks guys

Amit Srivastava

★★★★★

2 months ago

I recently took my Corvette C8 to Fifth Gear in McKinney for a transmission filter change, and overall, I am very pleased with the experience. The quality of the work was top-notch. It’s important to find a shop that knows how to handle the specific needs of a C8, and the team here clearly has the expertise. The highlight of the experience was the customer service. The entire staff was very courteous from start to finish. Most importantly for me—and what really sets them apart—is their drop-off and pick-up service. Since I have a busy schedule, this convenience was the deciding factor in choosing them, and they executed it perfectly. A special shout-out to Kris for his excellent coordination. He kept me informed on a timely basis, sharing updates and information throughout the process so I was never left wondering about the status of my car.

Sean Chen

★★★★★

a month ago

Outstanding experience from top to bottom with 5th Gear Automotive. Very accommodating and will provide a car service for you to return when dropping off your car. Excellent communication and transparency. Chris Evans has been great with keeping me updated and also explaining their approach to diagnosing the problems that I've had with my Yukon Denali hybrid. Pricing is fair and you're always welcome to ask questions and I have always received well-reasoned explanations as far as the pricing. All the staff is very friendly And they have multiple drop off locations throughout the DFW area.

Nicholas Sheetz

★★★★★

3 months ago

Went in to get wheel bearings done, their inspection showed extremely clear and concise information with pictures and videos. During the inspection they found my driveline carrier bearing was also shot. Ended up replacing all three parts. These guys were phenomenal through the whole process, very communicative and didnt try to sell anything I didnt absolutely need. They helped me prioritize what to fix and they followed through in a very timely manner. I will be coming back here for any future repairs needed. I would highly recommend if you need your vehicle fixed quickly and correctly.

Yazen Abusad

★☆☆☆☆

3 weeks ago

Took my car for an oil change this past Friday and they kept it over the weekend and didn’t even get around it until Monday afternoon. I’ve had a minor refrigerant leak with my AC and I took my car to them 3 times as they “search” for the leak. No reason for the leak found but they decided to quote me for the most expensive part not knowing for sure that’s the issue. They even wanted to charge me a ridiculous amount just to top off my refrigerant without proposing a simple solution like a stop leak which would buy me time. These guys suck. They don’t look out for you and layer in the highest costs possible. Thank god I won’t be dealing with them anymore. Find a better mechanic shop unless you like be ripped off. They can’t even fix a side mirror (quoted me 600 bucks). Ended up doing it myself. It’s amateur hour over there at fifth gear automobile folks.