Firestone Complete Auto Care

Dee Clark

★★★★★

4 months ago

My experience at this Firestone was awesome!! I went there for an emissions test and was told that there would be a :45 minute wait. Instead I was out even sooner than that. My technician was Ishmael who I recognized from when I was a customer at a Midas location on Main St. in Stamford that has since closed. He took great care of me then and he took great care of me again today. I’d definitely recommend anyone to this Firestone location. Ishmael is attentive, courteous, and great at what he does. Thank you so much for the wonderful experience.

Mart Davidson

★★★★★

3 weeks ago

Had to come in because my tire had a screw in it. They quickly walked me through my options and got a new tire on and got me out the door in less than an hour. Super impressive and great guys at the desk.

Elena DeJesus

★★★★★

a month ago

I took my Mini Cooper here for an emissions test and was thoroughly impressed. The service was incredibly swift, and the staff were professional and helpful. Highly recommended!

F McDowell

★★★★★

2 months ago

The honesty of your employee. Brought my car in for a failed emissions inspection. After looking at the paperwork with his expertise realized there was something wrong with the reporting. They retested my car and found nothing was wrong and I passed the inspection. Definitely will be bringing my vehicle back to Firestone.

Emily Jonga

★☆☆☆☆

3 months ago

Unfortunately I have never had a positive experience at this location. I have been a long time Firestone client and when I moved to the area I started coming here. Initially I tried to give them the benefit of the doubt because everyone has off days. But I have repeatedly had negative experiences with the team here. Typical long wait times. But what gets me is the condescension I receive. This most recent visit I brought my car in for her routine check up and I mentioned I had concerns that my car suddenly was struggling to accelerate. I was just told I have an old car and I can’t expect it to go more than 60 mph (mind you the problem started overnight). Unfortunately the repeated poor service is not worth the prices I pay, and I will not be returning here.

Mohammad Ashraf

★☆☆☆☆

9 months ago

Came for a simple oil change. Was told my car would be ready by 7 PM—it wasn’t ready until the next day. No big deal but when I picked it up, the interior light was left switched ON, which drained my hybrid battery. (see photo). The oil change sticker was also misprinted, with the return mileage and date completely cut off. Now I have no idea when to bring my car back, which is the whole point of putting the sticker on in the first place. It’s careless. When I called to let the manager know, he didn’t listen—instead, he argued, made excuses, and said, “I can’t just take your word for it.” I wasn’t asking for anything, just explaining what happened. No apology, no accountability and very rude. There’s no reason a paying customer should have to deal with this kind of experience.

Melissa Duenas-Witter

★★★★★

5 months ago

I was driving on the highway when my check engine light started blinking, and I immediately pulled over—completely overwhelmed by what might come next. It was about 5:15 in the evening, and after calling AAA, the only local shop still open was Firestone. To be honest, I hesitated based on some of the reviews I had seen, but I didn’t have many options. That evening, the team took a quick look at my car and suspected a few possible issues. They asked if their master mechanic could take a closer look the next morning, and although I was 100 miles from home and hoping for an easy fix, I agreed. They also explained that if the repair turned out to be what they suspected, they didn’t have the part in stock anyway. The next morning, I received a call from John, who told me that their master mechanic had reviewed the vehicle. He confirmed that while the initial diagnosis was on the right track, the issue was actually connected to an extended engine recall on my vehicle. Rather than moving forward with a repair that could have cost me thousands, John explained that they didn’t want to charge me for something that Kia should cover under the recall. Initially, I was skeptical—when I searched online, I couldn’t find the recall listed under my VIN. But after calling Kia Corporate, they confirmed exactly what John had said: there was an extended recall related to a class-action settlement that doesn’t always appear in the public VIN search and typically has to be identified by dealerships or honest mechanics. Even though Firestone wasn’t being paid for any of this, John went above and beyond. He reached out to the Kia dealership on my behalf, confirmed that my vehicle was covered, and even coordinated the tow from Firestone to the dealership—without me having to be present. What could have been a stressful, expensive, and overwhelming experience turned into one where I felt genuinely cared for. The team at Firestone treated me with empathy, honesty, and integrity. They could have easily taken advantage of the situation, but instead they helped me navigate something that didn’t benefit them at all. I’m truly impressed by the professionalism and compassion I received here. My experience doesn’t reflect the negative reviews I initially saw—if anything, it proved the opposite. Firestone in Stamford has earned my trust, and I’d recommend them without hesitation.

Nick Jordan

★☆☆☆☆

8 months ago

Firestone changed my oil with 0W-20 despite my car requiring 5W-30 as clearly printed on the oil cap. Additionally, a few days after the oil change, my low oil light came on because they had only filled it to the bare minimum level. Whoever worked on my vehicle was clearly not competent to do so. They did agree to refund what I paid so I could get it changed again at another shop, but these mistakes could have caused serious damage to my engine.

Gregory Ruff

★★★★★

a month ago

Ismail and his staff at Firestone are very professional, and informative. They did a fantastic job on my vehicle. I highly recommend bringing your car here if repairs are needed.

Guantong Sun

★★★★★

6 months ago

I called Firestone and spoke to Norman to set up an appointment for a wheel alignment after installing new tires on my car. Norman politely and quickly set one up for two days later. When I arrived two days later, Norman greeted me warmly and quickly completed the intake. Less than an hour later, I was done and on my way. Simple service but one that was made even more enjoyable with professional service.

Chealsea Fo

★☆☆☆☆

5 months ago

I brought my car for one flatted tire , they were suggested that I replaced both front tires and I did agreed and paid for $470. Not within a week my car turned to tilt one side down to the left, I bring my car back today asking for my warranty, they said they cover just for the tires, not the services. I ask if they didn't installed the tires properly. I didn't ask for refund, I only ask for my fairness of my dignity and time. With consumers protection. OSHA

Christine Basile

★★★★★

4 months ago

Excellent service.Greeted warmly by manager and staff. Very professional. Explained approximate cost and time of work that will be done to steering control system. Answered questions with patience. After the work was complete took pictures of work and explained step by step what was done.Firestone Main Street rated 10+

Ryan Lindy

★☆☆☆☆

Edited 11 months ago

UPDATE 4/17/25: I noticed today that one of my tires was installed backwards. Notice how it says inside on the sidewall. Tread pattern also confirms this. (Out of state and limited on options). I wish there was more transparity upfront on actual lead time to do services. I had a blow out 1.4 miles away and went ahead to search for a service for all 4 tires. Before calling a tow truck, I called Firestone first to see if they had the tires in stock and they did. With not having a spare from the factory, I limped the car on backroads there. During the initial phone call and arriving 15 mins later at 12:45, they never mentioned that this was going to take extra time due to being busy. I was there until 8:05 pm. Around 3pm I kindly asked the eta and that's when I was notified that it may not be done until 6pm or maybe 7pm. I kindly advised, "no worries" as they were helping me out of a jamb. Around 7:15pm, I started to get a bit agitated as I still had a 1hr 15 min drive to my hotel in NJ. All in all. Ismail and his team bailed me out of a bad situation but Corporate needs to figure something out quickly as it seems that they are understaffed to cut costs and this is probably putting extra extreme pressure on the employees that are showing up everyday. Also, as I was walking to the back lot to pick my car back up, one of the techs who was rolling out stopped to thank me for my business and patience. I greatly appreciated that. Firestone, take care of these people!!!!

Hershall Fowler

★★★★★

6 months ago

Representatives and mechanics provided great customer service from the first time i called to bringing my car in and getting repairs done in a timely manner. As promised my repairs were completed by end of day. I will certainly bring my car back to this Firestone location! Job well done fellas!

Kim Gordon

★★★★★

5 months ago

Had a great experience at Firestone thanks to Norman! He was friendly, knowledgeable, and really took the time to help me choose the right tires without any pressure. Excellent customer service—highly recommend asking for Norman if you're stopping by!

Juan Garzon

★☆☆☆☆

6 months ago

I dropped my car off at 11 a.m. and was told the work would take about two hours. The shop closes at 6 p.m., yet I did not receive any updates throughout the day. I eventually called at 5:15 p.m. and was informed that the car had not even been started on, and that it would need to be kept overnight. We agreed the car would be ready by 9:30–10 a.m. the next day. When I called at 9:45 a.m., I was told it would be another 15 minutes. Upon arriving 20 minutes later, I was told the work had not yet begun. This left me questioning what had been done with the car for nearly 24 hours. In addition, I was quoted for unnecessary work and the lights that were replaced are so dim they are practically unusable. At this point, I do not trust the shop to correct the issue. Overall, this was one of the most unprofessional experiences I’ve had, and I will not be returning. If you value timely service, transparency, and professionalism, I would strongly recommend going elsewhere.

Gokhan Elma

★☆☆☆☆

8 months ago

Hire more receptionist first of all ... Stay away from this place they gonna waste your time... I called them on the phone they said no need to make an appointment when I came to place someone said you can drop your car and maybe you can get end of the day it was funny... I don't recommend this place don't waste your time