Firestone Complete Auto Care

Amanda Bell

★☆☆☆☆

4 months ago

I solely went to this location for years and felt I received good service. In 2023, they told me that I needed 2 new tires, so I got them. Same thing happened in 2024. Now in 2025, I was told that I needed 4 new tires for the same vehicle that I drive short distances around town. Took the vehicle to a different location and they told me the tires were 5-7 years old. I had receipts of all 4 being replaced in the last 2 years. I believe I was sold old or used tires. Extremely disappointed.

Pamela Stahnke

★★★★★

4 months ago

So I recently tried the new store in north ft myers I experienced some pressure to get some things replaced because Toyota recommends them at a certain mileage. The Cape Coral store check them out and saw there was no issues.. just recommendations from Toyota! I appreciate that! So if you’re feeling pressured and unsure of what has to be fixed.. give the cape store a try! Honest, and more relaxed without the hard sells atmosphere

Necho Logan

★★★★★

3 months ago

Wonderful service, inspected my car fairly and accurately. Really appreciate what they found and fixed. My Kia sportage will start like new again. Thanks to everyone who checked it out and helped me

Joanne M

★★★★★

2 months ago

We always have a good experience. Manager Kyle Evers goes the extra mile to ensure everything is done well and it's done quickly We don't go anywhere else!

Eileen Jacome

★★★★★

6 months ago

Came in to get tires and brakes And was pleased with the customer service that I received from Jon. He was very knowledgeable, Courteous and extremely helpful! I’m so happy that he recommended the Firestone card! He was very professional and took the time to give me the information that I needed. I look forward to coming back to Firestone for all my car care needs. Customer service is a very important part of any business and I felt that Jon at Firestone exceeded my expectations.

Steven

★★★★★

5 months ago

Extremely fast and Excellent Customer Service! I have rare tires and they had them next morning. Continually updated me on progress and had my car done about an hour after I bought it in!

angie martinelli

★★★★★

2 months ago

Kyle and the team were amazing, ready to assist and help as soon as I walked in. I call asked for the tireI needed and when I got to the store they were waiting already to help me out. Highly recommended this location. Great team.

Nicholas Narvaez

★★★★★

6 months ago

Jon, Kyle, Ali were working in the shop when I walked in. I had a leak in a tire and they were all incredibly professional and helpful. I highly recommend this shop as the customer service is excellent. I was informed about the military discount and was able to save a few extra dollars and was also informed of several potential issues my car may have down the line (like two of my four tires need to be replaced soon). This is my new go to spot in the Cape, 5 out of 5 recommend!

Bill Boland

★★★★★

4 months ago

I needed a new battery I replaced registered in my BMW X3. They were knowledgeable of the issue, very accommodating, efficient, and reasonably priced. They took care of me on the spot. I would definitely recommend.

Ocean Blue Bay

★★★★★

Edited a year ago

First time here, place is very clean front desk very helpful, time wait not bad it's like anything you have to be patient. The guys are great that work here man. They try to get you in and out as quick as possible.

Bethany Richards

★★★★★

Edited 4 months ago

Always have had good service at this location. Quick and thorough with any issue I bring them. Kyle was very kind and patient and took his time to explain to me what’s going on with my vehicle. Update- they’re so sweet here. My car is fixed and even had a little unexpected discount!

Juan Mena

★★★★★

5 months ago

I came into Firestone and Aly was the first person to help me out as soon as I walked in. He was very helpful trying to get me the best prices and he even let me know about the Firestone card they have available. I wish everyone knew about this card it has many benefits and it’s a master card so you can use it on other types of purchases. Aly had excellent customer service!

J

★★★★★

5 months ago

Ali was super helpful! I got a large piece of metal in my tire and Ali was able to replace my tire all within an hour and in the same day! I was very satisfied with the work that was completed at this Firestone location. I would definitely go back for my future services!

Bryna L.

★☆☆☆☆

4 months ago

Twice now this store has overcharged and told me that I needed things done that I haven't. They tried to charge for a quick inspection. They charged $30 in taxes for an oil change claiming I had a special vehicle that needed extra oil. Funny I've never heard that before from any other place. Overall very scammy.

Bex

★★★★★

7 months ago

Fantastic experience! Jon, made it super easy and quick. Almost painless, really helped get the right tires for my car for my price point. And super fast. As a working mom this made my life so much easier!! Couldn't have asked for better service!!

Matthew Allen

★★★★★

5 months ago

Awesome crew, Justin has been helping me for two months trying to get a non profit to help me. He preserved and did his best. It's not his fault that the foundation failed me, but this Firestone is awesome and will forever keep my business as long as Justin is here.

Jonathan Kerans

★★★★★

5 months ago

Had the pleasure of being taken care of by Jon. He came in from the shop to assist me as there were other customers being waited on. He was friendly and courteous and got me out the door quickly.