About Business
Residents of Portage, MI, Kalamazoo have long trusted Firestone Complete Auto Care for their expert Car Repair needs. Whether you need assistance with Tire shop, Auto air conditioning service, Auto repair shop or general Car Repair support, they are well-equipped to help. They are well-regarded for their quality of work, maintaining a 4.0/5 rating with 290 reviews. Throughout Kalamazoo, and particularly in Portage, MI, Firestone Complete Auto Care is recognized for upholding the highest standards of the Car Repair industry. Don't hesitate to contact Firestone Complete Auto Care for any Car Repair inquiries or to schedule a visit to their Portage, MI facility.
Google Reviews
Kenneth Kipp
★★★★★
4 months ago
Mike was awesome. We had an emergency flat tire and called several places who didn't seem to care. Mike offered to work it into his schedule and got us back on the road for Thanksgiving. Awesome job!!!
Landyn Buiskool (Lando)
★★★★★
2 months ago
I was taken care of really quick. I have know the staff for years and have never had issues. Wonderful car servicing, great service speed, and reasonable pricing.
Laura Olvera
★★★★★
5 months ago
Great customer service! The people are so helpful and informational. I was assisted by Kyle, I believe he's a manager (if not he should be) he was so kind and so helpful. I know most places try to make you feel stupid or take advantage of your pockets but this guy did not. I was having issues with my car and he plugged into my car to give me a reading and gave me advice on what to do next. I highly recommend Firestone in portage, I would ask for Kyle! He's a Gem.
Johnny Gonsler
★★★★★
Edited 2 months ago
I was treated with respect and got a last minute appointment. I am a repeat customer because of their professionalism (I believe the names are Jeff and Mike who specifically interacted with me).Michael was professional, thorough and extremely attentive throughout the process. Highly recommend!
Askia Muhammad
★★★★★
a month ago
Lewis and team are always excellent servicing my BRZ. They provide recommendations that highlight the NEEDS to ensure my vehicle is operating safely. I have been a customer for 3 years at the portage location because of this.
Ed Paslaski
★★★★★
2 weeks ago
Got my girls vehicle inspected and they were quick and cheap. Will definitely be back to have them service my vehicles again
Kayla Bienlein
★★★★★
4 months ago
Dropped my car off at 10am and picked it up at 10:45 with a brand new battery. Mike is a great dude, he’s super funny and honestly explained things to me in a way I could actually understand!! I never thought I would have a favorite auto care place but here I am!
Big Worm
★★★★★
2 weeks ago
The Portage store was much quicker than previous Firestone stores that I’ve been to (W. Main), they listened to my concerns, and addressed them all professionally and as mentioned, in a timely manner.
Stephen Rochholz
★★★★★
a month ago
If I brought my fleet vehicle in to have maintenance done on it short notice. They were amazing at accommodating, getting it right in. Multiple issues and they were able to turn it around in 2 days. They stayed up on their communication every step of the way.
Jim
★
☆☆☆☆
a month ago
My mom called because the front tires looked pretty close to needing to be changed. So we scheduled appointment to have the tires checked. And then I went in and they took the key and took it back about an hour later they came back and said we are good to go I said the tires are fine and he said no we replaced them. I told him that we were wanting the tires to be looked at and he told us that we changed the tires so we had to pay for new tires when we did not want them. Then we were talking about it and the front tires were about half so they did not need to be replaced. The guy we were talking to and that did the work I Believe his name was Luis. I do not recommend them we will not get anymore tires from them anymore. They just try to get your money.
Denise O'Brien
★★★★★
2 months ago
Jeremy was great at explaining what my car needed and helping with finances as we decided which services needed to be prioritized. After dealing with him and listening to him deal with other customers, I would hire him. I will continue to use this facility for my car maintenance and repairs
Jonathon Hallberg
★★★★★
a month ago
Very fast and helpful. It was for replacement of a battery, for which there are electronic components attached to the electrodes. The price may be out of range for some consumers but you get what you pay for. I am a repeat customer and they have earned my trust.
Cain
★★★★★
2 months ago
They blow me away every time! The wait was not bad, and their work was stellar. The employees were beyond accommodating and more than helpful. I am not well-versed in car lingo, and they took the time to explain everything to me in a way I could understand. Thank you guys so much!!
Morgan Hawkins
★★★★★
a month ago
I been coming here for years and ONLY come to this one and Jeremy ALWAYS helps ya girl out! I love this location with the AMAZING customer service and also if my cars taking a tad bit long I have food around and the mall if I want to go shop. I love love LOVE this location
Mac Hultmark
★★★★★
4 months ago
I really appreciate the service that I received from Firestone this afternoon. I got a flat yesterday evening and just after that called and got an appointment for the next day. Thanks so much. Getting new tires the day before Thanksgiving is amazing. Mike was very helpful getting me through this. Thank you so much for your professionalism Mike.
S D
★
☆☆☆☆
Edited 3 weeks ago
Scheduled an oil change and battery test/ change. I was shocked at the prices. $40 to test my battery, $120 for an oil change $260 for a new battery. I told them I was not interested but they had already done the oil change on my car before telling me the price! Who does work without telling the customer a price. Another woman's oil change inside was $100 so why was mine $120? These people in here are scam artists. Be careful coming here as a woman... Interesting how after I post this a bunch of fake reviews for this location are coming through lol
Chris Brennan
★★★★★
3 months ago
Mike got me in fast and took great care of me during an emergency. He explained what was going on in a way I could understand. The quote and assessment were fair and honest. No pressure and no upselling. The team was professional and easy to work with. I would recommend this location and I will be back.
Dylan Gleason
★★★★★
a month ago
Shoutout to Firestone for reminding me what competent service looks like. Mike at the counter runs the place like an air traffic controller—fast, calm, and somehow keeping everything moving. Anna handled the wrench work and absolutely crushed it. Oil change, brand-new tires, in and out way faster than expected. They bent over backwards to get me taken care of without any nonsense or upsell circus. If you want fast, efficient service from people who actually know what they’re doing, this is the spot.
Eli M
★★★★★
a month ago
Great ratesand wonderful people.! I have been comming here for a while. I am Super happy with them. They took care of my van since day one and I wont go anywhere else! Jeremy and his team are all very professional and knowledgeable. This will always be my go too!
Adele VanderWeg
★★★★★
a month ago
Got a flat tire and had to come in! Super fast at getting me in and out! They also found a few other things while I was in that needed to be worked on! Was great at communicating and giving great service! Have always had good experiences with me and my family!
