Firestone Complete Auto Care

Renee’ H

★★★★★

a year ago

For the past few months, Firestone has been my go-to car shop for all my car needs. This was my first time going to this location and I'm sure that when I'm in the area, I'll go back. I opted to wait for my car to be serviced instead of leaving and I'm glad I got there when I did because I didn't want to stand. There are only 5 chairs and I was the 4th person. I believe this store takes pride in their establishment because not only was it clean, the furniture wasn't worn out (no rips; no tears) and the carpet looked brand new (no stains). I didn't mind waiting in the store because they had closed caption tv and I had my phone for entertainment. They also offered complimentary coffee but I'm not a coffee drinker so I'm sure most would appreciate the gesture. Too bad for those of us wanting cold water on a hot summer day :(. However, I do know that they don't have to offer anything to customers in the first place. I was notified about the diagnosis of the car within 40 minutes of arriving. I was also told it smelled like I had a possible engine leak but after investigating thoroughly, they couldn’t find a leak so that meant no extra charge. They could have convinced me that there was a problem and been charged for something that I didn’t see with my own eyes but I appreciate their honesty and them not taking advantage of the situation. The service cashier, Jonathan, was very pleasant and kept me posted on the status of my car. He didn't have an attitude and he spoke to me in a friendly manner. The repairs were completed about 2 1/2 hours later. For the inspections and front/rear brake job that they did, I feel it wasn't that long of a wait. Clean store...check Friendly staff...check Honesty and integrity...check check

Justin Padilla

★☆☆☆☆

3 months ago

Chris Mendoza is the Manager at this location and I wouldn’t do business with him nor would I refer any family or friends to him. If you’re reading this review do yourself a favor and go to the next store over. It’s a shame because we do a ton of business with Firestone and have for many years. My father is a lifetime retiree from the company. We have never had any issues at other locations except this single one and Chris. Jose (advisor) was great. He gave a price quote but then calls back 15 minutes later at the request of Chris and says they can’t honor that price after all, then reverses course on the phone after a brief hold and says okay they can honor the price, then Chris called back a 2nd time personally 10 minutes later and tells me that no they actually can’t honor the price. This is the 2nd issue we have had with him. Was hoping to give them a 2nd chance this time around but that was a mistake. Have lodged a formal complaint with HR and awaiting for further contact from the Area Manager.

Katherine Beck

★★★★★

4 months ago

They were so helpful! I needed a new battery bad to the point of my car turned off it wouldn't turn back on. I first went to the Stafford location close to 7 there closing time. They unfortunately didn't have the type of battery I needed but were very helpful in calling this location off of Hwy 6 and Ft Bend Tollway, which closes at 10, to check and see if they could help me. They could, so I headed over and they were extremely helpful. Very friendly and professional and the service was extremely quick- I was in and out in 20 min max! I would definitely recommend them to anyway who asks and will be coming back myself 😀

Britney

★★★★★

a month ago

The guys at this location did a phenomenal job. They are quite fast. Chris, the manager provided transparency. Though the shop is overpriced, but how else will the establishment make money 🤷🏽‍♀️. I will definitely return and seek coupons!

Renata Williams

★★★★★

2 months ago

Good morning! Thanks to Isaiah! His wonderful manners and customer care! I have been able to continue my trip in a timely manner! Great workers are hard to find! Thank you Firestone ❤️

Brandon Sims

★★★★★

5 months ago

I recently had my vehicle inspected at Fire Stone Auto Care, and I must say, the experience was exceptional! From the moment I walked in, I was greeted warmly and made to feel welcome. My service advisor, Jose, was particularly outstanding. He took the time to explain the inspection process in detail, addressing all my questions and concerns with patience. Jose's professionalism and knowledge were evident, making me feel confident in the services being provided. The inspection was conducted efficiently, and I appreciated the transparent communication throughout. I also received valuable advice on maintenance without any pressure to make additional purchases. Overall, my experience at Fire Stone Auto Care was stress-free and positive, thanks in large part to Jose's excellent customer service. I highly recommend this location for anyone in need of automotive services!

Albert Yancey

★★★★★

5 months ago

⭐⭐⭐⭐⭐ I can’t say enough great things about Christopher Mendoza, the Managing Partner at Firestone in Missouri City, TX. He always goes above and beyond to look out for my best interest as a customer. Christopher makes sure my vehicles are properly maintained and serviced to perfection every single time. As a business owner of a logistics company, keeping my vehicles in top condition is absolutely critical to my success—and I have full confidence knowing they’re in his hands. His professionalism, honesty, and attention to detail set him apart, and he truly treats every customer with care. If you’re looking for great work at an affordable price, I highly recommend reaching out to Christopher. He’s the person you can trust for both personal and business vehicle needs.

Saoud AL-RUMAIHI

★★★★★

4 months ago

Firestone Complete Auto Care provided an excellent experience, and Kyle Manabe was outstanding. The whole team is professional, fast, and very helpful. The service was smooth from start to finish, and Kyle explained everything clearly with great respect and professionalism. The shop is clean, organized, and the staff treats customers very well. Highly recommended — one of the best auto care centers I’ve dealt with.

Robert Fleming Jr.

★★☆☆☆

a month ago

Was told that they could get me in right away at 11:30am on a Saturday. I pulled up and saw plenty of cars but was still assured it would take about 2.5-3hrs. I went to watch a movie and returned to be told the car was just going into the bay and would be given a quote soon. Once waiting again and being quoted, it would take an additional 2-3 hours to complete the service. I spent about 6 hours waiting on my vehicle. Was over-promised, really tricked into keeping my car. End of day was written on the paperwork for some reason, no one told me anything about the car being done end of day. Very bad service, essentially lying to customers to get more cars in. Jose was the representative that helped me.

Monique Chatman

★★★★★

3 months ago

Consistently Outstanding Service I have been getting my state inspections done at this location for the past three years, and the service has been consistently exceptional. Today, I anticipated at least an hour-long wait, but to my surprise, I was out the door in less than 30 minutes. Thank you, Mr. V. Ware, for taking my vehicle in right away and providing a thorough, detailed inspection—your dedication truly stands out. If you’re looking for five-star service, ask for Arnold or Jose. They will not disappoint!

mochimama

★★★★★

a month ago

Had a flat tire today and Eric assisted me in getting a walk in appointment immediately and fixed it on time. Thank you for taking care of my vehicle. I am satisfied with the service of Firestone. Price is very reasonable as well.

L. Jones

★☆☆☆☆

a month ago

The technician that I spoke with quoted me the price over the phone and when I arrived at my appointment time early, the technician inside the store quoted me the highest tire & didn’t mention the other options available in my size. I expressed to him the price that was provided (via the call) was $175 cheaper. So basically because I’m a woman I don’t know that there’s options so you try to up sale me and insult my intelligence. After he discovers the tire that was quoted to me he still proceeds with quoting me a price that’s $33 more. I ask what’s the price difference and was told road side. Instead of asking me if I wanted it he just included it again… insulting my intelligence of basic math skills. He then said even though I had an appointment it would still be 2 hours wait. I left because I was offended and in disbelief that men still think women aren’t smart enough to shop prices online before calling or even having the ability to know that it’s more than one option. Never again

Tamara Harris

★★★★★

2 months ago

Jose was professionally phenomenal. I spoke with him over the phone about my tire and he was able to assist me right away. Although it was busy he still made sure to answer all of my questions and concerns. Thank you for the excellent customer service 12/10 will recommend.

E Paterno

★★★★★

6 months ago

Everyone was quick to help. Even for walk ins. Friendly and respectful. They told me whats wrong with my flat tire and gave great recommendations. They explained very well what happend to it. They did not charge me for checking the problem since I am still choosing options for repair. They offered me replacement tires if I wanted it with great prices or to follow up my tire warranty if it is still within the time frame. No charge for now for their trouble. Amazing. Free service. I appreciate that very much. I do highly recommend this place for their service and their staff. I feel their motto of honesty is implemented well. They did not pressure me into anything. Keep it up guys! More business to you all. Thank you.

Kimberly Hightower

★★★★★

3 months ago

I had an exceptional experience at Firestone in Missouri City. From the moment I called to schedule, Jose was incredibly courteous, patient, and helpful—he made the entire process smooth and stress-free. Chris and the entire Firestone team reminded me why they never disappoint. Their professionalism, attention to detail, and genuine care for customers always stand out. Whether it’s routine maintenance or an unexpected concern, they go above and beyond every single time. If you’re in need of quality, trustworthy vehicle maintenance, do yourself a favor and stop by Firestone Missouri City. You’ll be met with outstanding service from people who truly take pride in their work. Highly recommended!

Matet Sangalang

★★★★★

3 months ago

Always have excellent customer service from this location especially your service representatives. I refer all my friends here for almost 2 decades. Isaiah who attended to my car, ensured that all maintenance necessary are checked properly. Happy Holidays!!!

Jijo Alexander

★★★★★

3 weeks ago

I had a great experience with Firestone Auto. They were very thorough and took the time to clearly explain everything that needed to be done. The hours are extremely convenient, which made scheduling easy. I was even able to drop my car off before leaving out of town and pick it up when I got back. The whole process was smooth and very convenient. I really appreciated the professionalism and communication.