Firestone Complete Auto Care

Rachel Kazen

★★★★★

2 months ago

This Firestone is absolutely amazing! Everyone here is so helpful, I went recently to get new tires and Keith was so helpful with good all season tires. He even told me when to schedule my appointment during a promotion so I could save some money. I highly recommend going here even if it’s out of your way, if you happen to live in the neighborhood consider yourself lucky to have such a wonderful new staff taking over this location. Thanks to the wonderful guys at Firestone again!

ea myt

★★★★★

2 months ago

Walked out of my place and saw my tire was flat at about 3pm on Sunday. Firestone was the only shop in my area that was open and Andrew got me in right away, Brayden did a great job patching up my recently bought off-road tires and got me back on the road in short time! Highly recommend, great service, great customer care!

Josh Klaben-Finegold

★★★★★

2 months ago

I recently brought my car in for an oil change and ended up having quite the saga. Somehow the car started leaking oil and I had to bring the car back a few times before it was finally fixed. That was less than ideal, for sure, but accidents happen and they took full ownership of the issue. They replaced the oil pan, twice, and reinstalled it a few times until they got it right. They even covered a rental car while they fixed it. They never once gave me a hard time or tried to tell me it was something I did. Couldn't have asked for better customer service through it all.

Akin Koksal

★★★★★

3 weeks ago

Fast and great service. Very helpful crew. Fixed my tire even though I got there at closing time. Thank you very much again.

adam andrie

★★★★★

3 months ago

I Brought my vehicle in to have it winterized and my alignment touched up. I was able to be taken right into the shop. Frank the Tech who worked on my vehicle did a great job and I am very happy with the experience I had at this store. I will be coming back in once spring comes for my yearly services!

Brooke Moon

★★★★★

5 months ago

The team here always works hard, and I’ve had nothing but good experiences. A few years back, management wasn’t the best — but under the new leadership, things have completely turned around. They definitely don’t deserve the negative reviews floating around. They’re always generous and flexible with my schedule. I usually drop my car off the night before, and it’s ready by 6 p.m. the next day — super reasonable, especially considering how short-staffed they are (and that’s not the establishment’s fault). The crew that’s there hustles hard and genuinely cares. Give them some credit — they’re doing an awesome job!

Jude Ramirez

★★★★★

3 months ago

I came into Firestone for a flat tire as they were having Black Friday specials. The service was amazing, and they informed me that car was having issues that were covered under warranty and though they could fix it, it would be better if I took it to the dealership and had them complete the service. I appreciate their honesty and help making sure that the vehicle was properly taken care of.

Joe Wood

★★★★★

2 months ago

Super quick and great service! Walked me through everything that was wrong with my car, what they recommend I fix, And a priority around each, which was very appreciated I wish more people could be like Adam. He was great.

Eric Morrison

★★★★★

2 years ago

I had to switch Firestone locations because the one I've used downtown for the past 15 years was bought by the city, probably to overbuild more apartments. However, I was very satisfied with my visit to this location. I had an appointment for 9:00 A.M. and they were done with my vehicle within about 90 minutes-- tire rotation and balancing, alignment, oil change, and new blades. They readily honored the coupons that I had printed off of the Firestone website. The only suggestion I have is perhaps an electronic bell for the front door, to let someone know a customer has entered. I stood at the counter for about 8 minutes until someone finally looked up from their phone and came in from the garage to help me. Other than that, I will patronize this location from here on-- there are stores and fast food across the street while waiting for your vehicle.

Rebecca Firth

★☆☆☆☆

4 months ago

I took my car in last Thursday and they did a diagnostic. I was told that my car was showing 2 codes but Alex had said that his family member with the same car as me and this valve cover that needed to be replaced should take care of the issue. They replaced it Friday, I was told the check engine light was off and not throwing codes..great! I brought the car home Saturday morning. Sat morning I’m told the car is rubbing great, that they test drove it 6 times between when the work was done and I picked it up..no more issue. Didn’t run it again until the afternoon of Sunday, where the issue that brought me to them happened again. The car stalled. I took it to a Firestone closer to my house who said there was a loose hose in the throttle body. Sadly that didn’t fix the issue either. However, I spent $920 for them to replace a valve cover and fix a leak. For them to tell me this is a common problem with the kind of car I have. For them to tell me they test drove the car 6 times (there’s no way they did since the car crapped out again on Sunday). I called this Firestone right away on Monday to let them know what happened, and by Wednesday I called asking to speak to a manager to discuss my dissatisfaction with the whole thing. It’s now Friday and I have yet to hear from a manager. I’m very disappointed that I’m taking my money they were so eager to talk to me on the phone. But now that I have a real complaint they won’t pick up a phone and call me to discuss further.

Gabriel Metzger

★★★★★

3 months ago

I recently stopped in to get air in my tires for the first time as a new driver and Keith the store manager who assisted me was very helpful and taught me some great info to ease some anxieties about new car maintenance! I could not have stopped at a better place :)

Vincent Pezzino

★★★★★

a month ago

I visited store number 010553. Adam, my service advisor was extremely knowledgeable and very helpful in getting my car put in place for the winter. Adam was also extremely courteous and acceptable to all my questions Thank you

Amanda Evans

★★★★★

3 months ago

The staff here was incredibly nice! They did not rip me off and they explained everything very thoroughly! to get my winter tire switched out, it was around $80, everywhere else was quoting me 100 or more!

Lila Mohammad

★★★★★

2 months ago

This Firestone is excellent. Keith is an asset to the team- I went to a Grease Monkey to get my oil changed and unfortunately they put something back on wrong (I don’t recall what but my car wasn’t accelerating). I went to Grease Monkey multiple times and they weren’t able to figure out what they did wrong. I took it to Keith at Firestone and he had me in/out in 20 minutes! Super kind and knowledgeable :)

Sheila P.

★★★★★

4 months ago

I highly recommend this Firestone shop in Lakeside. I have bought tires, batteries and had other basic services done over the past several years at this location. They manage to maintain competent staff and a high level of customer service.

James Williamson

★★★★★

2 months ago

Keith and the team did a great job helping me out today with a tire patch. Service was quick and successful. Highly recommend this firestone for any of your tire or car service needs.

midge andras

★★★★★

4 months ago

I “just showed up”. No appointment. But the terrific staff got me in, fixed my tire, and got me on my way. Fast service with a smile. Highly recommend!