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About Business
Residents of Highlands Ranch, CO, Centennial have long trusted Firestone Complete Auto Care for their expert Car Repair needs. Whether you need assistance with Tire shop, Auto air conditioning service, Auto repair shop or general Car Repair support, they are well-equipped to help. They are well-regarded for their quality of work, maintaining a 3.7/5 rating with 229 reviews. Throughout Centennial, and particularly in Highlands Ranch, CO, Firestone Complete Auto Care is recognized for upholding the highest standards of the Car Repair industry. Don't hesitate to contact Firestone Complete Auto Care for any Car Repair inquiries or to schedule a visit to their Highlands Ranch, CO facility.
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Google Reviews
Jeremy Wiese
★★★★★ Great experience. I frequent this location quite a bit for my pickup as well as my wife’s car for tires and everything else. Dale and everyone else are absolutely great to deal with. Highly recommend Firestone destination XT tires if you do any off roading or simply need good tires for your pickup.
T E
★☆☆☆☆ My experience here was fraudulent and unprofessional. If you want an honest mechanic don’t go here. I brought my car in and explained I had a pretty bad oil leak. I said I believed it was the oil pressure switch, as that is the highest point the oil was visible. I left the car with them to run a diagnostic to confirm. I received a call back that it was not the oil pressure switch but the VVT housing. They said it would be 10 days before they could complete the repair because they had to wait two days for the part and then the “master” mechanic, Scott, would be on vacation for a week. After 11 days I received a call that my repairs were complete and I went in to pay and receive my vehicle. After driving about 5 minutes home I looked at the supposed repair and saw that they did put an oil pressure switch on even though they had said that wasn’t what the repair was for. So I looked at the invoice online, which they didn’t show me before they had me pay at the store. It showed that I was charged for an oil pressure switch and for an $200 engine solenoid. I looked and that was not replaced. I went into the store to ask why a solenoid was listed on the invoice when that was not replaced, I was told it wasn’t the solenoid but it was the housing. I told them that the housing for the solenoid is called the VVT housing and that wasn’t replaced and it wasn’t new even though before the repair I was told that was the part that I needed and not new oil pressure switch. The manager on duty said “ how can you tell it’s not new” with a demeaning and unprofessional tone. The part had old oil and dirt all over. I have pictures of the part before I took the car in and after and it has the same dirt, same scratches, and same tool marks as the original part and obviously wasn’t replaced. The manager went to talk to the mechanic and they doubled down that it was replaced and refused to look at the part or my pictures. The manager Jorge, and the mechanic was Scott. Jorge said to come back the next day to speak with the store manager. The next day I came in to talks with the store manager. He looked at the part and said that it was replaced and new. If your a mechanic for a day you could tell easily the VVT housing had not been replaced and was not new. After telling and showing the store manager that I could see it wasn’t new, and I had photos proving it had not replaced. Dale, the store manager, reluctantly refunded the cost for the part but refused to refund labor even though the work wasn’t completed. They lied and doubled down until I told the store manager I had pictures proving the part wasn’t new. I have added the photos here showing that the VVT housing was wiped down a bit, but definitely isn’t new.
S Burton
★☆☆☆☆ If I could give this location negative stars, I would. I called before having my car towed to this location on Friday. I was told by the employee that the work would be done and my car would be ready on Saturday. Saturday came and went and after calling several times through out the day, still no car. I went to the location at 3:00 on Saturday and was promised in person that my car would absolutely be done today, Sunday. I expressed that I had to have it back and fixed and I would take it somewhere else if they couldn't do it. I called Sunday morning to be told that no one is even working today that could do the job and when I asked to speak to a manager or have a manager call me back, I was told that wouldn't happen today either. The gentleman I spoke to today even said that the guy should have completed the work yesterday. Thanks for the info but that really does nothing to solve the issue today!! Honesty is absolutely the best policy when a customer expressed the importance of having their car fixed by a certain time. I called and stopped in to relay that point several times and was lied to every time. I'm now have bigger issues because I couldn't take it anywhere else to get fixed and I have an obligation at 4:30 am Monday morning and have no way to do anything about it. Thanks so much Firestone staff. I will be having to pay to have my car towed again elsewhere Monday morning and will not be using or recommending any Firestone location. It is my starter that needs replacing..not a small ticket item!!
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