About Business
Conveniently located in St. Louis, MO, Firestone Complete Auto Care has established a strong presence in the Car Repair market. They have specialized expertise in Tire shop, Auto air conditioning service, Auto repair shop, making them a top-choice Car Repair specialist in St Louis. Backed by 237 satisfied customers, they currently hold a prestigious 4.1/5 star status on our platform. They take pride in serving the diverse needs of St. Louis, MO residents, offering personalized Car Repair solutions that make a difference. Whether it's a routine check or a complex Car Repair task, Firestone Complete Auto Care is the go-to destination for quality and service in St. Louis, MO.
Google Reviews
Kimberly Reeves
★★★★★
5 months ago
I have been coming to this Firestone for several years. The service is bar none and Jen and Jacob are super knowledgeable. I am so thankful to have found this team and location to keep me and my car on the road!! Thank you Firestone for having such an amazing team and providing such excellent service!!!
Brittany Stroud
★★★★★
4 months ago
Jacob and Demetrius were top notch! Super professional and helpful. They made a stressful day quite pleasant and appreciate the refreshments offered. Highly recommended.
maura pusateri
★★★★★
2 weeks ago
Jen & Dimetres front desk service & justin mechanic fit me in with a flat. So appreciate it they did great! Thanks guys.
Antonio Cirami
★★★★★
4 months ago
The Clayton, MO location was outstanding. Especially Brandon. I had somewhat of an emergency situation on a Saturday evening just before they were closing. One of my tires had a hole in it and went totally flat. I needed a new tire immediately because I was traveling for work by car the next day. They are open on Sundays and were able to fit me in at 9am and get me all fixed up and on the road before noon!
Omar Al maadawy
★★★★★
6 months ago
I had a fantastic experience with Firestone! They were incredibly helpful, quick, and honest throughout the whole process. The staff was so friendly and made me feel confident I was getting fair treatment. The manager, was very nice and genuinely wanted to help. I highly recommend them and will definitely be back next time!
Chelsey Carter
★★★★★
6 months ago
I’ve been going to this Firestone for nearly 10 years. Jacob and Jen are highly trustworthy automotive experts that I’ve trusted with my Honda and my mom’s Jeep. They’ve taken care of my ‘09 accord since 2016 and it still takes me all around the country. Their team of folks are thorough and honest about repairs that are urgent vs. what can wait which I’ve always appreciated, especially when I was a student.
Doris Madison
★★★★★
2 months ago
I waited on the lot for less than 5 minutes and a representative came out to ask if I needed help. He checked all of my tires after me telling him that I needed air in one of them. They appeared to be busy, but he took the extra 5 minutes to help in a big way. Thanks a million 😊
Tom Brounk
★★★★★
5 months ago
Was able to get the car in very quickly. Service staff were efficient and courteous. Received a call midway for any updates. Work was completed on time. Much less expensive than taking it to the dealer for the same maintenance.
Nathan Scudieri
★★★★★
4 months ago
Jen and her team are absolute experts at what they do. She has earned our trust, and our business for all of our cars. She works fast, responds quickly, takes the time to explain things in a language we can understand, and does so with a smile, every single visit.
Chris Yunker
★★★★★
3 months ago
One of my car's brakes was making noise. The technician explained to me that initially they thought they needed to replace the brake, but then had another mechanic look at it, and they were able to fix it. The total cost was only around $20. Best deal I've ever had with a repair shop.
Gonzalo Fernandez
★
☆☆☆☆
a month ago
Just bought a new set of tires and one of them loses 10 PSI overnight. Brought it in, got a call the car was ready, asked what had happened and I was told they had no notes on it but he was sure that whatever the problem was is now fixed. Get in car and its still 10 PSI low. Not sure if the did a thing and can't get a call back.
Cory Francis
★★★★★
6 months ago
Amazing customer service. I had to bring my wife’s car in because of a seized bolt that wouldn’t come out with the tools I have. The team here at Firestone was able to extract it at a very reasonable price and replaced the parts I was trying to do myself at a reasonable rate and time. When my wife took the car away and drove over an hour down the road, she started to hear some metal on metal sound and pulled off the road. I drove to meet my wife to see if I could see what the problem was and see if I could fix it right there on the spot. After I test drove it, it sounded like the issue was the brake dust guard was scraping against the rotor. I jacked the car up on the side of the road, took the wheel off, and sure enough, the brake dust guard was bent inwards and scraping against the rotor. I simply bent back to normal position and that’s all the issue was. I called Firestone and the store manager, Jacob, was extremely apologetic and offered a complimentary oil change for my time and was very kind. This is more that I would’ve expected based on prior experiences I’ve had from other auto mechanic shops. I honestly have not had this good of customer service from any mechanic that I’ve ever been too. 5 stars for this Firestone location and for the store manager, Jacob. I will be back again if I ever have a fix that I can’t do myself again.
Zoe Blaesing
★★★★★
3 months ago
Jacob and the Firestone staff are also incredible! They’re helpful. They’re kind and the entire place was clean. They made the entire process so easy especially around the holidays. It’s always nice to have somewhere to go or you know you’re not gonna be pulled around. 10 out of 10 would recommend
stella holcomb
★
☆☆☆☆
2 months ago
I got new tires, which are fine, also got a lot of attitude from the employees from the start. There were a couple other things they said required maintenance that I declined for the moment but I had questions and was met with poor customer service. I was open to getting the additional work done despite the poor attitude but after trying to ask questions I will definitely not return.
Rebecca Shaff
★★★★★
3 months ago
They were absolutely amazing and so helpful! I came in with a friend for an issue with her car, but my car began making an odd noise. They promptly offered to take a look at it, and immediately located the problem and fixed it. The entire process took five minutes max, and they easily solved a problem that another local shop had caused. Thank you to their dedication and honesty. I would definitely recommend going to them for any car issue!
Cherie blaesing
★★★★★
a month ago
Clayton Firestone is hands down the best automotive repair shop in St. Louis. My vehicle was having issues and Jacob didn’t hesitate to get me right in. The lead mechanic Justin was amazing, he took his time and diagnosed my vehicles issues. Justin took his time explaining the cause and gave me peace of mind knowing it wasn’t anything I could have done to cause not prevent. Thanks again Firestone Clayton! 🙏
Jordan Korte
★★★
☆☆
a month ago
I’ve been here multiple times over the past couple of years and have had good experiences with efficiency and reasonably priced services. Got a battery replaced yesterday and was informed about a positive battery cable corroding that was recommended to be replaced for an additional $280. Shame on me for not listening as my car isn’t starting the next day due to the cable. Jen, one of the receptionists, has answered a majority of my calls with an attitude every single time. Not sure what her deal is, but that’s been the most consistent part of my experience there. Jacob on the other hand had been awesome and kind every time I speak to him. This is the kind of customer service you look for - the ability to talk to people kindly especially after an instance like this occurs - whether or not the extra part recommended was accepted. I’m sure we all have experience with auto shops trying to upsell and lacking honestly in true necessities. Overall a good shop, but as I stated earlier, the attitude issue needs to be addressed.
Pain
★★★★★
a month ago
I went to Firestone today, and I was in a tough spot. My car battery was dead earlier this morning due to the winter conditions, but AAA came out to the house to give me a jolt! I had to leave my car running to go out and purchase a new car battery from O'Reilly Auto Parts. I tried to get them to install the new battery, but there was a short staff, and no one there knew how to install the new battery into my car. So I was given a choice to go home and try the next day. By returning to O'Reilly Auto Parts and wait on a certain person the staff referred me to, to install the new battery. But that was a problem for me. My battery was so weak, I was afraid to turn the car off because I knew it would not turn on again. I didn't want to call AAA again. So I went to Firestone and told them the situation between Jacob and Dan. They were kind enough to install my new battery for me since the O'Reilly staff was short on people at one location and the other O'Reilly location on the same street, but 10 to 12 minutes down the road from one another. Told me they do not install car batteries. Which I thought was part of their job description? This particular lady at the first O'Reilly was not helpful when I asked them to install the car battery. I was told that they do not install car batteries. I had to go to a car repair shop to have them install it for me. But I could've sworn that is part of their job description to do a job such as this one. Thanks, Jacob and Dan, for helping me out. Some people at O'Reilly's Auto Parts are just mean and do not want to do their jobs. Sincerely, Orion Paden
Rosa Marden
★
☆☆☆☆
a month ago
I have been a customer at the Forsyth Firestone for over 15 years. Brad Clutter was the former manager and I couldn’t have been happier with the service we received there. My most recent visits began with an extremely rude reception over the phone and in person. After my last visit in January 27, I will never return. I had a simple issue to be taken care of and communication between the staff was poor and the information I relayed to them was completely disregarded. The under car splash should had come off due to deep snow and I informed staff member at intake that the shield was in the back seat. When I picked up the car, they said it was too damaged to be salvaged and thrown out when they didn’t even look at the part and it was still in the back seat. No recommendation was made on ordering a new part or what next step should be. The only positive I have to say was that the price charged was fair and they were able to work me into their schedule that day. I will be going out of my way for future service. I would not recommend.
Aundrea Smith
★★★★★
a month ago
I truly love this Firestone location! I had a serious oil leak and was previously quoted $1,800 by another shop that had already worked on my car before the leak started. I decided to let Firestone take a look, and they quoted me only $260 and they actually fixed the problem. That was a couple months ago and my car hasn’t had a single issue since. A big thank you to Jacob and Jen, the managers for being honest, helpful, and providing great customer service. Also thank you to Ali for doing a great job repairing my car. Highly recommend this team!
