Firestone Complete Auto Care

Domonic Guzzo

★★★★★

Edited 5 months ago

Firestone is a great place to take your vehicle for any service work that they offer. Nice friendly employees, great technicians and certainly more than fair prices. Highly recommend!!

Greg Jenkins

★★★★★

5 months ago

Communication process was great. Had concerns from a previous Firestone service, by a different location, and that issue was satisfactorily resolved. Service Manager being able to pull previous service records (from a different location) was instrumental in the positive outcome.

tammy Soulsby

★★★★★

5 months ago

Ron does exception work. Service is fast and they always go above and beyond to make the service right. If you want your car fixed right the 1st time then take it to Firestone.

Sarah Treanor

★★★★★

2 months ago

My first visit with Firestone and the service was professional, friendly, and inspection of my vehicle was very thorough. I will definitely be returning!

Robert Raber

★☆☆☆☆

4 months ago

Tire replacement. Apt made for 9am keft at 12noon. Driving home low pressure came on. TPMS monitor system not set Why? Tires were supposed to be there. It should not have taken 3 hours for tires. They tried to upsell oil change and alignment on 2024 CRVR. Oil was at 70 percent lifwleft with 34000 miles. When called to tell them TPMS was not reset Emily could have cared less. Could not recommend strongly enough not to give this location business.

Gloria Hathy

★★★★★

6 months ago

Omg! Dennis is a riot and made me laugh so hard during my service. And Emily is a love. Such a sweet person. Mike is a calm and cool and the 3 of them together is perfection. A great crew!

Jenn Downing

★★★★★

6 months ago

GREAT experience!! Came in from out of town on a donut, and they were so quick to get a new tire on and customer service was awesome. Had a great time chatting with them while we had the service done. Would definitely recommend coming here!

Ebbie Radcliff

★★★★★

4 months ago

Was able to get a timely appointment for a tire repair. Staff was friendly, professional and took care of the repair for a fair price. Highly recommend the Chapel Hill Mall - Akron Oh location.

anthony nihart

★☆☆☆☆

3 months ago

Booked an appointment for 8am. Was going to pay $1,000 to get 4 tires put on my promaster. Got an email the appointment was confirmed. I show up for the appointment and the person in shop says "well I ordered them, I dont have them, dont know when they're going to be here.".. I have to be to work at 9. Canceled the whole job.

Oighear

★★★★★

7 months ago

Service was great! An error happened when trying to schedule online, but even without an appointment and short handed due to illness,Dennis and his team got me in and done in under an hour after quoting me a couple hours. Great service in being honest and not trying to over promise to get me to stay while overperforming to take care of me. I look forward to future visits and will make sure I don't make a mistake with scheduling the appointment next time as it was most likely my fault. Thank you Chapel Hill Firestone.

yazan qaryuty

★★☆☆☆

4 months ago

I went there to do inspection on my car as of weird noise comes out of front wheels, so I explained the issue to them and told them that I’ve replaced the suspension system on other store to fix the issue but its still existing. So he said will do a test drive to see what is going on. The guy forgot the handbrake on while he was driving and came back and said there are issues with rear wheels. I told him the handbrake is on that’s why! He said he’ll do another drive to check the noise that’s coming from the front after he suggested some screws wasn’t tightened enough . He is going to tight them and try to test drive it again. He drove it again for a minute he said the sound is gone!! He charged me for the inspection and still don’t know what is the problem with my car. Then, I said if I heard any weird noise I’ll let you know he said ok. After I left the store I really heard the same noises and still on. I called him to ask what to do he said take it to previous store that you fixed your car with. My question is I came to you guys to inspect the problem on my car and you charged me without telling me what specific issue with car so why do you want me to go the previous store ? And what about the money you charged me.

Carole Lenczewski

★★★★★

5 months ago

I have been going to the chapel hill firestone auto care for over 17 years and have received excellent service and highly recommend having your auto and tires serviced here. I also want to thank Mike for servicing my auto today after I ran over a curb which caused my car to rattle. When I brought my car in today, the mechanic fixed the car rattle repair in no time and for a reasonable cost. I highly recommend this location to have your auto and tires serviced!

David Perl

★★★★★

4 months ago

Very professional service! Had a pre-purchase inspection and they were more than accommodating to show me all the specs of the car and to answer any questions we had, very affordable as well. Recommend!

Kevin McClaine

★☆☆☆☆

2 months ago

Dont visit this location if you want it done right. I had to come back to this location twice because they didnt have the right light bulb for my vehicle. Upon leaving the first time I noticed part of my bumper was loose, let them know when I came back and they said "oh yeah, we left it that way since you we knew you were coming back, it'll get fixed" low and behold they did not indeed fix it as I noticed it still hanging down and now I gotta go figure out how to re-attach the piece. If they slack on a small thing they are notified about who knows what else they are slacking on if you go in for something other than a simple light bulb change.

Marie Twyman

★☆☆☆☆

a month ago

I wouldn’t go to this place if it was the last “repair shop” on earth! They first quoted me for $580 everything I needed done included. Then, as I call to come pay it the manager says that it’d be $800 something. So, I went up there to see why the price drastically increased and the manager Michael was basically stuttering saying the same line over. Mind you this wasn’t the first time the price changed. They do what they want with your car then expect you to willingly pay any price. This place and their staff are a SCAM! Not only did this happen but the manager lied saying he called me 14 times but I had not one missed call from him.

Rich Caminiti

★★★★☆

a year ago

I have to say that all the staff involved from start to finish of repairing my vehicle were professional, friendly and helpful. I arrived early in the morning and there was only one person ahead of me. I was taken in immediately. I told the gentleman what I thought the issue was and what the symptoms where and he seemed to agree. (It landed up to be a right wheel bearing, not a left, which is what I thought.) He was conscientiousness and listened carefully. He took the vehicle in expeditiously and had a technician begin working on it immediately. As soon as the Tech identified the exact problem, I was notified, and told the exact price that the repair would be. I agreed and the tech began the repair. I had my vehicle done in record time! During the repair I was advised of other things that were found as well. I was also asked if I had any questions. All in all, fantastic service and I'd recommend them to my friends for sure.

Mike Mobley

★★★★★

4 months ago

The staff at this location are absolutely fantastic. There professionalism is greatly appreciated. They are all extremely polite, helpful and knowledgeable. They excel in giving each customer personal attention, and adhere to a standard of courtesy that is greatly appreciated. I never felt pressured at any time. I would highly recommend them for service on your vehicle. I would like to say a thank you to all the front desk employees and the technicians in the garage.