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About Business
Firestone Complete Auto Care is a highly-reputable Car Repair service provider based in Ocala, FL. Firestone Complete Auto Care covers all facets of the Car Repair industry, with a focus on Tire shop, Auto air conditioning service, Auto repair shop. With over 18 reviews and an average rating of 4.6/5, Firestone Complete Auto Care is a trusted name in the industry. Their presence in Ocala, FL ensures that residents have access to high-quality Car Repair care right in their own neighborhood. You can easily connect with their team using the contact details provided to learn more about their Car Repair offerings.
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Google Reviews
Isleny Perez
★★★★★ I have utilized Firestone's services on multiple occasions for tires, shocks, power steering, and other necessities. Steven consistently demonstrates professionalism and genuine concern for my vehicle's issues, making every effort to ensure it is properly serviced. Jamal, a customer service representative, exhibits exceptional professionalism and courtesy as well. The team is truly exceptional. Unlike other shops I have visited, this one stands out. The facility is impeccably clean both inside and out, and the staff strives to promptly return your vehicle to optimal working condition. If possible, I would award them more than five stars. The personnel and service are outstanding, making this an exemplary establishment for automotive maintenance.
Mary Santaw
★☆☆☆☆ When it comes to maintenance on my car I rely on people with more knowledge than myself. I came in with what I thought was a simple repair. It appeared that my radiator hose had a leak and was replaced. They flushed the system twice. Come to find out the head gasket had broken and coolant had leaked into my engine. Never was I contacted by Firestone that the car should not be driven and should be towed. Assuming everything was ok I drove home They collected their money. Are they not aware of the damage a coolant leak would do to an engine? Perhaps the staff need better training. It was a very expensive and inconvenient mistake.
c prinzel
★★★★★ Title: Christmas Eve Miracle At 3 p.m. on the day before Christmas Eve, I brought my mini-van in for a scheduled oil change and alignment because of a wobble when I accelerate. When I described the wobble to the manager, Steve, he said we could do the alignment but an alignment issue wouldn't cause that. He said it sounded more like an issue with the axle. So I said let's hold on the alignment and they did some tests and found the axle was living on borrowed torque. They showed me what it looked like and I was amazed I even made it to the shop. I had been driving with this wobble since early November and even drove on it to Pensacola and back at Thanksgiving. I was about to be taking my wife and kids back to Pensacola to visit family the day after Christmas, so I am glad I brought it in. Back to Firestone...Steve was calling around and they located a part in Tampa that couldn't get delivered until the next morning. So on the morning of Christmas Eve, they get the part in and start working on it only to find the part had a defect with the joint. The other manager, Don, had been working on getting the joint to compress and it wouldn't. He called around and was able to get another axle, but it wouldn't be delivered until 3 and they closed at 4 for Christmas Eve. At this point, I'm accepting the reality that we will not get the van back that day and we'll just need to leave for our trip to Pensacola the day after Xmas later than planned. We also had people arriving to our house for Christmas Eve dinner so I was starting to get a little stressed. Sure enough, at 3:30, I get a call from Don that the van was ready. I picked it up and she drove to Pensacola smoothly. I was telling my Dad, who works as a Service Manager at a dealership, and he was like wow, you are very fortunate, son. Given the constraints of the holiday it wouldn't be likely I would be able to get the van back that fast somewhere else. I want to say thanks to Don, Steve, and the techs at Firestone for the hard work and helping us have a great holiday!
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