Firestone Complete Auto Care

Christian Hommes

★★★★★

7 months ago

There was a rubber band sound when I would turn my steering wheel, I’ve taken it to two other mechanics who could not figure out what it was. This location took the time to do a thorough inspection and found it. They were timely, personable, and honest. Dom told me what was urgent and what could wait a little bit. I will continue to bring my vehicles here. Thank you all!

Mickey Casova

★★★★★

a month ago

Steve was exceptionally helpful handling my SUV tire dilemna and answered all my questions. Excellent customer service!

Chris Ruth

★★★★★

5 months ago

Needed a tire fixed. They got me in had it fixed. Inspected the other tires for me. Made recommendations but didn't push. And I left happy. Great people work there. I would recommend them to anybody

Liza Gleason

★★★★★

3 months ago

Jamal was amazing! And greeted us with a smile :) He explained everything thoroughly and gave us an amazing discount! Will go nowhere else with my Mitsubishi.

Robert Gold

★★★★★

5 months ago

Very patient and helpful. I had a bolt which was corroded and stuck. It took four visits of them trying to get it broke free, which they eventually did saving me hundreds in repairs and they charge me nothing until it was operable again. In this world is hard to find places that seem to put people first Great job.

Keane Hill

★★★★★

5 months ago

All the guys there from my experience have been AMAZING , hands down best place . I had gotten a nail in my tire Sunday morning , didn’t have a car jack to just change my spare , didn’t have really any money either . Nate over there hooked me up free of charge patched up my tire and got me back on the road , very grateful and blessed . You guys are awesome people . Outstanding service

Diane Jacobs

★★★★★

3 months ago

Got our appointment for tires set up quickly and easily. We had a few questions, but Jamal Robinson took care of everything for us! He was very courteous and knowledgeable.

Angela St Amour

★★★★★

3 months ago

I just wanted to take a minute to shout out the awesome mechanics working at this location Ocala Bahia Ave 🫶🫶🫶 I had a broken blinker that needed fixed last minute at the end of their day and they welcomed me in with friendly smiles no B.S got right to work as soon as I pulled up. As a female it can sometimes be intimidating going to get your car fixed because your afraid of getting taken advantage of. Let me tell you these guys were so nice and there was no B.S 😝 everyone had to look at my car and helped figure out the problem. Big shout out to everyone there!!!! Seriously it felt like I went to my Dad's house to have my car fixed. I made an appt to get my tires changed there too, great prices and friendly service I would recommend them for anything you need. So thankful this location was just built and right in my neighborhood super convenient. 👍

Isabella Baker

★★★★★

5 months ago

they did an awesome job quick and on top of their game. patched my tire no problems at all. highly recommend! customer service was awesome. will definitely come back if i need anything

Michelle Neumann

★★★★★

Edited 3 months ago

Amazing customer service, and the manager is so kind, actually all the employees we've met so far have been. You can't beat their prices either, and we have had to buy tires for a Mercedes. Then there is the fact we've had to go there multiple times since October and realized something was wrong with my son's wheel...they patiently helped him find the source of the problem and who could fix it, long story short , the manager went above and beyond to help us. They are trustworthy and seem to care, which is rare nowadays with many businesses and that will keep us as customers, and referring them to others

Brandon Thakurdeen

★★★★★

4 months ago

Stephen Mastandrea at Firestone Complete Auto Care was incredibly helpful with my car. He took the time to explain what was going on, made sure I understood my options, and kept everything honest and straightforward. Super friendly, patient, and professional. The service was quick. Highly recommend Stephen for anyone needing reliable car help!

Stacy Mitchell

★★★★★

5 months ago

The service manager, Dominick Constatino, was so kind! I went in with a suspicious flat and he had the tech check it and change to my spare. Free of charge! Even after my son chose to order his tires from the Lexus dealer! He truly just cared that I make it home safe! In this crazy world, kindness is rare and so appreciated. I'll be getting my own car serviced here from now on because of his kindness, thank you Dominick!

Nigel Hobbs

★★★★★

3 months ago

*Update: Steve the manager reached out and had me come in the next day. I appreciate the quick follow up and they took care of me. I really appreciate that his focus was on getting my car serviced first and foremost. He assured me that it was not a normal situation and that online appointments are valid. Original Review: Went online and scheduled an oil change for 1:00 p.m. Showed up for my appointment a little bit early and was told online appointments don't count and I would be get my oil change whenever they had time. Could take up to 4-5 hours. There's no way corporate knows they're doing this. But they will now.

Cheryl Dobson

★★★★★

3 months ago

I have been going to this Firestone location at Silver Springs Shores for a while. I have an older car so it has needed a few things fixed and regular maintenance. They are friendly, efficient, explain everything clearly and do not pressure you into additional services. They let you know the cost and recommend things you may want to do in the future. Having my car fixed is nothing I like doing but they make it a much better experience. I have found them to be reliable and honest. Highly recommend

c prinzel

★★★★★

2 months ago

Title: Christmas Eve Miracle At 3 p.m. on the day before Christmas Eve, I brought my mini-van in for a scheduled oil change and alignment because of a wobble when I accelerate. When I described the wobble to the manager, Steve, he said we could do the alignment but an alignment issue wouldn't cause that. He said it sounded more like an issue with the axle. So I said let's hold on the alignment and they did some tests and found the axle was living on borrowed torque. They showed me what it looked like and I was amazed I even made it to the shop. I had been driving with this wobble since early November and even drove on it to Pensacola and back at Thanksgiving. I was about to be taking my wife and kids back to Pensacola to visit family the day after Christmas, so I am glad I brought it in. Back to Firestone...Steve was calling around and they located a part in Tampa that couldn't get delivered until the next morning. So on the morning of Christmas Eve, they get the part in and start working on it only to find the part had a defect with the joint. The other manager, Don, had been working on getting the joint to compress and it wouldn't. He called around and was able to get another axle, but it wouldn't be delivered until 3 and they closed at 4 for Christmas Eve. At this point, I'm accepting the reality that we will not get the van back that day and we'll just need to leave for our trip to Pensacola the day after Xmas later than planned. We also had people arriving to our house for Christmas Eve dinner so I was starting to get a little stressed. Sure enough, at 3:30, I get a call from Don that the van was ready. I picked it up and she drove to Pensacola smoothly. I was telling my Dad, who works as a Service Manager at a dealership, and he was like wow, you are very fortunate, son. Given the constraints of the holiday it wouldn't be likely I would be able to get the van back that fast somewhere else. I want to say thanks to Don, Steve, and the techs at Firestone for the hard work and helping us have a great holiday!

Mary Santaw

★☆☆☆☆

2 months ago

When it comes to maintenance on my car I rely on people with more knowledge than myself. I came in with what I thought was a simple repair. It appeared that my radiator hose had a leak and was replaced. They flushed the system twice. Come to find out the head gasket had broken and coolant had leaked into my engine. Never was I contacted by Firestone that the car should not be driven and should be towed. Assuming everything was ok I drove home They collected their money. Are they not aware of the damage a coolant leak would do to an engine? Perhaps the staff need better training. It was a very expensive and inconvenient mistake.

Isleny Perez

★★★★★

4 months ago

I have utilized Firestone's services on multiple occasions for tires, shocks, power steering, and other necessities. Steven consistently demonstrates professionalism and genuine concern for my vehicle's issues, making every effort to ensure it is properly serviced. Jamal, a customer service representative, exhibits exceptional professionalism and courtesy as well. The team is truly exceptional. Unlike other shops I have visited, this one stands out. The facility is impeccably clean both inside and out, and the staff strives to promptly return your vehicle to optimal working condition. If possible, I would award them more than five stars. The personnel and service are outstanding, making this an exemplary establishment for automotive maintenance.