Firestone Complete Auto Care

Thomas Works

★☆☆☆☆

a month ago

Scheduled an appointment with Angelo to repair a nail hole in the tire, which was done at a fair price. In addition, asked that they replace 3 sets of lugs on my custom rims to match the solid lugs they installed on one rim a month ago. They completely whiffed here as they removed and reinstalled the same existing lugs. They stated “I did not completely read the work order”. Have utilized this shop for 15 years, but with this incompetency, not sure I can go back. Very disappointed.

Danielle Beem

★★★★★

4 months ago

We were driving through on our way to Iowa when we got a puncture. We called Firestone and they were wonderful. They managed to fit us in right away (even though they didn't have an appointment open), fix the tire, and get us back on the road quickly, inexpensively, and with a great deal of kindness. The staff was helpful and nice, the tire is holding up great and we were able to finish the drive. With a 2 year old in tow, in an unfamiliar city, I am extremely grateful for their consideration and kindness in making time to help.

Beverly

★★★★★

4 months ago

I had a tire blowout and Ireland and Angelo (and mechanic crew!!) were terrific in helping me get my car road ready again so I could fetch my child from Omaha’s airport, round trip 100 miles. Thank you, thank you! It happened on a Saturday evening and I needed to get to the airport by 2 pm on Monday. An (online) appointment, few calls and texts, and a trip in on Sunday/left there overnight Sunday for arriving tires Monday morning and it was done. They called at 8:30 to give me the status of tires and car, I thought. No, it was to tell me the car was ready to go!! They did everything in their power to make it happen—and it did. Our family is enjoying my son’s visit now. Love their free “courtesy checks” of the car, too. My next appointment with them will be a new battery soon. Firestone is my new “go to!!”

Mary D HUA

★★★★★

a month ago

They are always quick and I have not had any problems. The automated system to choose an appointment times is less than desirable...it just isn't sinced with the local store I am trying to get an appointment for so I have learned just to call for an appointment.

Michael Welsh

★☆☆☆☆

Edited 4 months ago

Make sure you get a copy of your quote in writing! Angel ordered the wrong tires for my vehicle. Rather than admit his mistake and let me decide if I wanted to go forward, he had them installed and THE UPED THE PRICE BY $250! When I said that wasn't the quote, I was told it was. Only when I read the number from my paperwork did they admit their mistake. I asked to speak to the manager, Dan Richards, who refused to talk to me. Firestone also refused to make good on the original quote and I told them to put my tire back on the car. Then they finally decided to honor the original quote. I also lost three hour of pay since I chose to wait for the work to be done. I was told it would be a hour but it took four. I never once got a call from them explaining for the delay. Probably because they were busy railroading me on the jacked up price.

Makayla Pooler

★☆☆☆☆

6 months ago

absolutely horrible, told me they “fixed” my car and it was up & running $1700 later just to get there & it wouldn’t start.didn’t offer to help or pull it back into the garage terrible customers service and very sketchy. they did multiple services that were NEVER approved! I would NEVER recommend anyone to come here in a million years save your time & money and go to a real mechanic these guys are jokes..

Vu Le

★☆☆☆☆

3 months ago

I dropped my vehicle off to get my LED headlamp swapped. Everything went fine until the day i was scheduled to pick it up. I had to wait for my wife to get off of work at 5pm so that way she could haul me and our 3 children go get it. We got there at 5:25pm to find the doors locked, lights off, and what I assumed to be, employee sitting in the front lobby. When he seen us pull up, he ran like a bat out of hell. Which added insult to injury because on both the website and sign outside the door said open unlit 6PM. Im finding this extremely frustrating and unprofessional.

Drone Pros International

★★★★★

Edited 5 years ago

The shop is hand down the best in the business when it comes to tires and they have special Machinery to protect your rims so they will not get damaged during the new tire installation by using plastic heads. they were able to get mr in right away and with another shop Walker I scheduled out one week and they were not able to get me in even on the schedule appointment time I just picked up the tires from them and brought them in here and have them on in less than 30 minutes on a Saturday thank you so much you guys I will be returning customer.

Rosie Beeck

★☆☆☆☆

a month ago

Never let these D grade mechanics touch your car. They charged me for multiple things then come to find you later they didn’t fix my ball joint, suspension, or alignment. Pretty much did one over on me.

Flo Jo

★★☆☆☆

3 months ago

Just copying and pasting my review as made available by the Firestone feedback site. The stars are for the tires. I rejected the chance to win a gift card after the survey because I’d rather not repeat the experience. When%20I%20attempted%20to%20tell%20the%20person%20at%20the%20counter%20what%20I%20had%20seen%20on%20my%20car-%20stated%20that%20it%20said%20it%20had%200%%20oil%20life%20and%20that%20I%20needed%20to%20get%20it%20addressed,%20he%20mansplained%20to%20me%20that%20it%20was%20an%20oil%20change%20and%20we%20don%E2%80%99t%20say%20that%20there%E2%80%99s%20no%20oil%20life,%20there%20are%20different%20oil%20lights,%20etc.%20I%20had%20to%20re-explain%20that%20I%20was%20telling%20him%20what%20was%20displayed%20on%20the%20car.%20He%20became%20frustrated%20that%20I%20was%20frustrated%20that%20he%20was%20talking%20down%20to%20me.%20Someone%20called%20me%20back%20to%20update%20me%20on%20the%20car%E2%80%99s%20status.%20I%20had%20wanted%20to%20see%20if%20I%20could%20pursue%20with%20the%20original%20warranty%20company,%20that%20the%20issues%20get%20fixed.%20When%20I%20had%20time%20to%20call%20back%20with%20an%20update%20on%20my%20end,%20I%20attempted%20to%20understand%20if%20the%20oil%20was%20present%20in%20the%20car%20or%20if%20the%20original%20company%20didn%E2%80%99t%20reset%20the%20car%E2%80%99s%20oil%20change%20reminder.%20Someone%20in%20the%20background%20cut%20him%20off,%20so%20I%20did%20not%20receive%20clear%20confirmation.%20Firestone%20addressed%20one%20issue%20that%20the%20original%20company%20allowed%20to%20get%20fixed.

Ginger Calkins

★★★★★

a month ago

As always, the service people are friendly and helpful, they manager goes above and beyond to help make decisions for my auto care. Definitely recommend coming here if you need anything for your vehicle not just oil change

Millie Myers

★★★★★

7 months ago

I had an absolutely amazing experience with the crew at Firestone! I was able to schedule an immediate appointment. They had the tires I needed in stock and at the best rate. The whole installation process and alignment took less than an hour. Everyone was so knowledgeable, funny, friendly, and helpful. I came in clueless about cars, and they were all so patient and experienced. I will be switching to Firestone for all my vehicle repair and maintenance needs. I can’t recommend this location and company more highly!

Sheila Green

★★★★★

4 months ago

We came in for our other car. While we were there we asked and they checked my tires. They told us about a sale coming up which saved us a lot. Angel handled everything for us. He is a pleasure to work with.

Alyssa Blakley

★★★★★

a month ago

The front desk guy was very nice. The service for my car was fast efficient and I feel safe driving again!

Tracy Uecker

★★★★★

3 weeks ago

This Firestone on North 66th street is my go to for All my car care needs. The mechanics there do a superb job and very knowledgeable and affordable

Dre

★★★★★

4 months ago

Came in for a TPMS Sensor to be replaced. Angelo was very helpful and was able to get me in right away and got it replaced pretty quick. They price match here as well.

Eastmont Towers

★★★★★

4 months ago

The undercarriage of my Lexus became loose after hitting something on the interstate. The team at Firestone reattached it as at no cost. Great, quick, helpful service! Thank you.