About Business
Firestone Complete Auto Care is a leading Car Repair specialist serving the Springfield, MA, Springfield area. They provide a wide variety of solutions, including Tire shop, Auto air conditioning service, Auto repair shop, and other Car Repair tasks. Boasting a solid 4.1/5 rating from 340 verified reviews, their reputation precedes them. As a locally-owned business in Springfield, MA, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Springfield, MA.
Google Reviews
Patricia Santana
★★★
☆☆
2 weeks ago
I’ve been to this Firestone location twice. The first time I had a great experience when they helped me with a battery issue, which is why I came back. Unfortunately, my second visit was very different. About two months after the battery replacement, my check engine light came on. I called to make an appointment and mentioned that a light had come on and that I had recently had my battery replaced there, just in case that information was helpful since I don’t know much about cars. When I arrived, a service advisor named Rebekah assisted me and immediately had an attitude. As I tried to explain the situation, she became defensive and started arguing that I had told her it was a battery issue and that battery and engine problems are completely different. I was only trying to provide context, but she continued to argue and spoke to me in a way that felt dismissive and uncomfortable. Her tone toward me and the people who came with me felt very microaggressive, and I noticed she seemed much kinder to other customers in the store. As a Hispanic customer, that difference in treatment was upsetting. The only reason this isn’t a one-star review is because another service advisor, Kevin, stepped in and was amazing. He treated us with respect and provided great customer service. I arrived polite and respectful, but was met with hostility. I hope management addresses situations like this because no customer should feel minimized just for trying to explain what’s going on with their car.
Cindy Santos
★★★★★
2 months ago
Everyone was extremely nice and polite. I had to deal with Silver Rock for repairs and Jesus was amazing in handling everything. The woman that works up front was also very nice and pleasant to work with. Overall I had a great experience and the whole process went as smooth as could be considering we were dealing with a warranty company.
Marco Medina
★★★★★
3 weeks ago
Antonio was super helpful with it being at 5:30, he was able to help check the tie and give me a price on it to make sure it’s good, there was one guy with a pony tail and hat i know his name starts with a j, he was extremely rude saying “ we bout to close we don’t got time “ just trying to get me out not trying to work Antonio was helpful telling him to stop but that guy was being super rude. That man Antonio would be a great manager. That other guy at his big age complaining about doing his job that he paid for is not good for a company like this.
Na'Tyia Naylor
★★★★★
4 months ago
Alex and Dave got me in and out so quickly! The service here is absolutely amazing and super welcoming. I asked a ton of questions, and they answered every single one with patience and kindness. I left feeling way more informed about my vehicle and tire pressure. They fixed my tires after I accidentally overfilled them and didn’t even charge a service fee — that’s 5-star service right there! They also showed me step by step how to avoid doing it again and even told me exactly how much air my tires need. Highly recommend this place to everyone!
Trina M.
★★★★★
3 months ago
I came in yesterday to see if my auxiliary battery could be replaced. Although everyone was very busy, I was greeted in a timely fashion. The female who I worked with explained how they were backed up. She let me know that the part had to be brought to them and I might have to leave my car overnight. However, they managed to do the repair within a couple of hours and I was able to pick up my vehicle that evening. I am beyond thrilled with the service that I received from the Firestone located at 1666 Boston Road in Springfield, Massachusetts on December 10, 2025,
Charles Leduc III
★★★★★
9 months ago
I had such a great experience at Firestone on Boston Road in Springfield that I had to take a moment to write about it. From start to finish, the service was top-notch, and the entire team made the process easy, stress-free, and even enjoyable. I came in to purchase new tires and have some routine maintenance done, and I couldn’t be happier with how everything was handled. Brandon, the store manager, was fantastic—he was welcoming, knowledgeable, and clearly takes pride in running a professional and customer-focused shop. He took the time to explain my options without any pressure, and helped me choose the right tires for my vehicle and driving needs. Ken, one of the service writers, was just as helpful. He kept me updated throughout the process, answered all of my questions, and made sure I was comfortable with everything being done. He’s one of those people who makes you feel like you’re in good hands the moment you start talking to him. On the service side, Kevin and Tim were the technicians who worked on my vehicle, and they did a phenomenal job. Everything was done efficiently and with attention to detail. You can tell they take pride in their work, and it shows in the quality of the service. I’ve had bad experiences at other shops where things felt rushed or overlooked, but not here. These guys know what they’re doing, and they take the time to do it right. The whole team was friendly, professional, and clearly dedicated to doing great work. I left with a safer vehicle, peace of mind, and a real appreciation for the level of care I received. I highly recommend Firestone on Boston Road to anyone looking for honest, reliable service and a team that genuinely cares. Brandon, Ken, Kevin, and Tim—thank you for a great experience!
Fly With Los
★★★★★
a month ago
Firestone is awesome. I stopped in with a tire issue on Boston Rd and Kevin was quick to help. Super friendly there and no one is rude. Thank you for the great service Kevin.
George E
★★★★★
3 months ago
Excellent customer service and situation of my tire situation explained what was happening with the sensor and what to expect in the future. FYI, you are the first ones to define the sensor requirements. Others just put air in and said nothing else was wrong until I started getting notified that my tire was low on air. I appreciate your honesty
Lamarre Rey
★★★★★
4 months ago
From the second I walked in and was greeted it was an extremely helpful and accommodating experience. Typically with car stuff in the past at many other places, it’s always a nightmare (as to be expected). This was not the case here. The staff was friendly and even met an alum from the school I work at. All in all a solid experience. I would especially like to thank Dave for all his help throughout the process and guidance on what to look for and timing of my next potential visit to make sure I stay ahead of maintenance and repairs.
L. A.
★★★★★
2 months ago
Amazing, reliable, friendly and they keep it real with you. Been going here for a decade. They're there when you need it and willing to do what it takes to help. The manager is awesome ! Thank you for consistency and reliability.
Jennifer Aquadro
★★★★★
4 months ago
My most recent experience was OUTSTANDING all around. The mechanics and service team who helped me repair my car were all complete rock stars. I once thought Firestone was just for oil changes but couldn't have been so wrong. Remember that shop you always trusted when you were young, because your relatives sort of knew the guys? This Firestone location has become that shop for me. They have never tried to sell me any service I didn't need, are honest, and have kept their prices very fair. My car had an unusual issue. Last summer I thought I might cut corners and have a backyard mechanic replace the AC compressor. A lesson learned the hard way. Not only did the AC only work for a week, but there were also a handful of dashboard lights left on because of this. I brought my car in just for other routine maintenance, but they were still able to confirm the source of the issue. They gave me a couple options to think about. One would have been a very expensive replacement part, and I felt my heart drop (I was planning to drive this car for a very long time), but that's hardly worth it for an older car. The second option would be a very time consuming and labor-intensive repair but would be much more affordable for me if it worked (but no promises). Not only were they able to fix all the lights for me, but they were able to keep it at the goal price. I am so grateful for that. They also diagnosed my "broken" AC for me, though I had completely given up on getting that repaired after losing enough over the summer. Everyone I spoke to gave me the best customer service. They patiently listened to each concern that I had, and never felt rushed, even while talking on the phone. I will continue bringing my car back here for maintenance and any fixes it may need down the road. Extra thanks to Pat, Brandon, Dave, and Kevin!
Ryan Cox
★★★★★
5 months ago
I came to this location looking for assistant for a Bridgestone tire warranty on my brand new Durango that has had a body vibration from the factory. That two Chrysler dealers could not resolve. They chopped it up as the tires are defective and need to be replaced. Neither dealer would replace the tires under OEM warranty. I was advised to go to Bridgestone tire location for assistant. When arriving here Manager Brandon took me right in and made me feel very comfortable that he was going to help and resolve this problem. He was very understanding and did everything to help me with this problem, when do Chrysler dealer would. I would recommend this location for all your automotive needs. They actually care and want to make sure you are taken care of! Been in the industry of automotive for almost 2 decades and it is truly amazing to see someone care about the customer and doing the right thing. Thank you Brandon! You got a customer for life.
Ava Candido
★★★★★
5 months ago
David was extremely helpful and made sure I was getting the best tires at the best price. Very nice man. Saved me money and had an amazing personality. Loved him.
Jacob
★★★★★
4 months ago
I’ve had my fleet vehicles and personal cars serviced and inspected at this location. They always take great care of me when I’m here. Fast and reliable service. Never a disappointment when I come here.
Jesus Pereira
★★★★★
5 months ago
I rarely take the time to write a Google review, especially for something as utilitarian as a pencil sharpener, but this one deserves a standing ovation. I’m calling it now: the [Insert Sharpener Brand/Model Here] is the single best sharpener I have ever owned, and it has genuinely transformed my daily drawing and writing process. 🎯 Precision Engineering: Not All Points Are Created Equal What immediately sets this sharpener apart is the incredible consistency and precision of the point it produces. Forget those cheap, hand-held models that either chew up your pencil or leave you with a lopsided, wobbly tip. This machine (and I call it a machine because it feels like a finely tuned instrument) delivers a perfect, razor-sharp, and remarkably long point every single time. Whether I'm sharpening a simple #2 pencil for quick notes or a professional-grade color pencil for detailed work, the results are impeccable. The point is so fine, it feels like it could slice through paper—it’s a true joy to write and draw with. 💨 Speed and Efficiency: A True Time-Saver I was initially skeptical about upgrading, but the speed alone has made this purchase worth it. It takes a mere three to five seconds to go from a dull, rounded tip to an artist-grade point. The motor (or internal mechanism if it's manual) is robust and has a satisfying, almost therapeutic whirr. Crucially, it manages to achieve this speed without overheating the graphite or lead, which means less breakage and a longer life for my precious pencils. It handles a high volume of sharpening with zero drop in performance. ✨ Thoughtful Design and Durability The build quality is excellent. It feels solid and premium, not like flimsy plastic that will crack after a month. The design is sleek and modern, looking great on my desk without taking up too much space. A feature I especially appreciate is the oversized shavings receptacle. It holds a ton, so I'm not constantly running to the trash can, and the transparent design makes it easy to see when it's full. The safety-stop feature when the tray is removed is also a smart, necessary touch for peace of mind. The Verdict: If you are a student, an artist, a writer, or just someone who appreciates a tool that works flawlessly, stop using mediocre sharpeners immediately and buy this one. It's not just a pencil sharpener; it's a productivity enhancer and a subtle luxury. It turns a mundane task into a satisfying ritual. Worth every single penny. Five out of five stars, enthusiastically recommended!
Michaelyn Connors
★★★★★
6 months ago
Excellent service! We use Firestone for all our cars and every time they explain what is wrong; what needs to be fixed and what needs to be watched in a comfortable and non pressure way. I’ve never had anything but a good experience with them.
Dr. Bonanno
★★★★★
Edited 4 months ago
I used to think this place was just for oil changes and tires but they do all kinds of stuff! I've been coming here for years and always had good luck. They don't try to push anything you don't need. Andrew in the front is very professional and caring.
Mike Wilson
★★★★★
4 months ago
Came in to get some tire pressure sensors replaced and a sticker. I dropped it off. It was done fairly quick and professionally with care. Trusted them with my aftermarket wheels and will again.
Roy Langford JR
★★★★
☆
7 months ago
Service was quick so I was in and out in a reasonable time. I won't give a higher score for two reasons: first I was there for an alignment. There was no print out of before and after figures. Secondly the waiting area is in need of a good cleaning. Otherwise the employees were polite and the visit was pleasant.
Rachel Bentley
★★★★★
4 months ago
Experience was fantastic. Very friendly, easy to talk to and very straightforward. I have been coming here for about four years now and every time has been a wonderful experience.
