Firestone Complete Auto Care

Connor Morris

★★★★★

3 months ago

Came in with a problem with a stripped screw. Ian got me in right away and Logan was able to get it out within 5 minutes. Highly recommend this shop for their professional help.

Michelle McCaster

★☆☆☆☆

Edited 6 months ago

I am updating my review and taking the 5 star rating because my experience with the Firestone on Byrne Road has changed drastically. I first went there for a nail in my tire and received great service, which is why I returned when another tire developed a slow leak. Unfortunately, they misplaced the device needed to remove my lug nuts and told me to go to Mazda (who couldn’t help). On my own, I called the Holland Firestone to see if they could assist. They tried but did not have the master lug nut; however, they were very understanding and helpful. I went back to Byrne Road and refused to leave until they looked again—suddenly, the device “appeared.” An employee claimed it was found on the ground on the other side of the shop, which I find very hard to believe. They “fixed” my tire and told me to come back if issues continued. This morning, the same tire is low again. I drive nearly two hours daily and feel unsafe, yet I still have to get to work. I am not looking forward to having to return to the Byrne Road store to explain my situation again—it’s very irritating that I even have to, and I wish I could have just gone to the Holland location from the start. This has been the worst experience I’ve ever had with Firestone. Thank goodness for the slow leak or they would have never returned my device and I assumed they put it back in the glove box. I will never return to the Byrne Road location but will continue going to the Holland Firestone, where I’ve always received great service. If I could give zero stars,

A M

★★★★★

2 months ago

Ian was fantastic we went in for a faulty door sensor and was able to get us a fix within ten minutes of arriving. He went out of his way to make sure the customers were happy and able to go about their day!

J Krucz

★★★★★

6 months ago

I had issues with a faulty tire that would not stay inflated, and after calling and speaking to Ian he assured me that his team could get me in quickly to take care of everything. The service was great and Ian showed me where my tire had encountered some debris, and got me squared away with a new tire and I was out the door quickly. Great experience overall. I highly suggest Ian and his tech Devin to anyone needing service, they did a great job so I could go on with the rest of my day!

Emily Segura

★★★★★

4 months ago

I HIGHLY recommend Firestone on Byrne. Devin & Ian are EXTREMELY professional, take pride in their work and customer satisfaction. They are the best and I wouldn't go anywhere else! They made my experience one of a kind!

Paula Bautista

★★★★★

4 months ago

Ian & the rest of the crew are awesome. Took my Equinox in for some repairs & found out I needed more repairs that weren’t covered by my warranty. Ian helped me with getting those repairs done through the warranty company & even had my deductible waived. I would recommend them for your repairs.

Ashton Czarnecki

★★★★★

3 months ago

Highly recommend this location! Ian is a great guy, super helpful and hard working. Shout out to the guys in the shop too who got my car ready for this snow! Stay warm and safe y'all

KCRF 485

★★★★★

3 months ago

Only the second time I’ve had service to a vehicle done here and I’m always impressed! Special thanks to the gentleman up front and the guys in the shop for crystal clear communication on the diagnostics and break repair, it was fast and very reliable! Very clean shop and I’ll be happy to do business with them again. Thanks again guys!

Victor Vermeulen

★★★★★

3 months ago

Had unexpected emergency repair needed right before holiday travel. Ian and Eric were very helpful and transparent. Tech Ashton worked extremely quickly to get me back on the road. Wonderful service and very grateful they were able to take care of me

Malachi Tipping

★★★★★

4 months ago

Was trying to get two tires changed on a Sunday and everywhere in Toledo was closed except here. The manager Ian was incredibly helpful, got me two tires back on my rims quickly and at a good price. I would absolutely recommend Ian and his staff for your auto needs!

John Turner

★★★★★

2 months ago

Amazing customer service and expertise on a tire repair. Mgr Ian Albert and Technician Devin were fantastic in helping me. First rate experience and they went above and beyond. Great team, great prices, great experience. Greatly appreciated.

Jdhnd Herhe

★★★★★

a month ago

So helpful! Mr. Alberts (service manager) is amazing! He was genuine and sincere! He helped me right away and quoted a great price! Would definitely recommend Firestone Toledo!

Cathy Siefke

★★★★★

2 months ago

I had a leak in my tire and had to get to work. Ian and Devon helped me get the tire repaired in a timely manner and they were very professional towards me. Ian also gave me a recommendation for a local place to eat while I waited. They did a great job.

Steven Hardy

★★★★★

a month ago

So I tried to change my “oil housing filter” on my 2016 town and country! I completely messed it up! Everything you can imagine that can go wrong, it did! So I decided to turn it over to professional over at Firestone! It was the best choice I’ve made. First off great man name Ian gave me confidence that they can clean up my mess and possibly save my car from possible engine damage. Him and the Techs at Glendale location. Not only work overtime to revive my vehicle. They actually did the absolute best to give me the most reasonable and fair price! To sum it all up I’m satisfied with the overall experience. 10/10

Lynette Brown

★★★★★

a month ago

After a terrible experience at the Firestone in Holland ... This one redeemed my faith in Firestone. I spoke to Michael initially and he was super helpful and told me that if I was able to drop my vehicle off that day then they would try and squeeze in the repair the next day. I was desperate to get my muffler fixed! I got a call from Mr Ian the very next morning and to my shock the price to fix was SO REASONABLE and much better than I was expecting. He said they were going to get it done ASAP and have me back on the road. I was so incredibly grateful... (If you're interested in the whole story I have left a review of the other experience on Firestone Hollands Google reviews) within no less than an hour I was called again saying the repair was complete and that my car was quiet again!!! 🥳 When I came to pick it up Mr Ian was incredibly kind and understanding and personable might I add ... I would also like to thank the tech Logan for a job well done! I can't thank this team enough for making my day/week better ...it's been rough. So thank you, and again PLEASE save yourself the headache and stress and come to this location rather than the Holland one.

Judy Lee Trautman

★★★★★

2 months ago

I had a tire go flat with no warning last night. I drove on it to Cinqo de Mayo to meet my friends. All we thought about was to call AAA, but I really didn't feel up to a long wait in the dark. Short story long I finally decided to check whether there was a car repair place near the restaurant. There was a Firestone 2 minutes away! I called in the morning. They were very polite and said they'd take care of me. They assessed I only needed a new tire and recommended new wiper blades which I did need. So in two hours my car was repaired. The checkout clerks were joking with me. Altogether a stressful flat tire was transformed into a pleasant experience.

Joshua Shelhart

★★★★★

a month ago

I have reviewed this place once before and as always, the guys and gals there are great. They always greet everyone who walks through the door with a great attitude and that says a lot when you work in a customer service field like that. I had my 2015 outback in for its 150k service and a rear wheel bearing change. The only thing they could not do was flush and fill the transmission. Totally not their fault since they didnt have a technician who was capable of doing the flush and diagnosing any issues. Thats actually great, they could have fumbled through it and made mistakes and caused costly issues just to make a buck, but they didn't. They chose to let me know they couldn't do it and that I respect. I trust them with my vehicles and have for years, except when we moved to Pennsylvania for 7 years, but you can believe that if my service lines up with a trip home to the toledo area I would see if I could schedule with them. I found years ago that what cost 25-2700 at the dealership costs about 11-1500 at firestone for major services and parts replacement. I have never had an issue in the 20 years I have been using the store in Holland. Now I will say they have had a lot of staffing changes over the years and sometimes the place will drop down a star or 2 but it never seems to last and they get more good people in that bring it back. Its only happened twice in 20 years and both times I continued to use them since the service never faltered but the wait times and customer care seemed lacking during those periods. Anyway, thats long enough. I trust them with my vehicles, and the prices are spot on. If you need a sercice or repair I might suggest you give them a try.