About Business
Firestone Complete Auto Care is a leading Car Repair specialist serving the Odessa, TX, Odessa area. They provide a wide variety of solutions, including Tire shop, Auto air conditioning service, Auto repair shop, and other Car Repair tasks. Boasting a solid 3.2/5 rating from 262 verified reviews, their reputation precedes them. As a locally-owned business in Odessa, TX, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Odessa, TX.
Google Reviews
Sandy
★
☆☆☆☆
3 weeks ago
Staff is clueless. I had bought a new battery in January and a couple of days ago my alternator went out and ruined it. So I went to the nearest Firestone to get a new one because it was under warranty, and unfortunately it was this store. The staff member charged my card for over $300. When I called to let them know they took advantage of a friend doing me a favor picking up the new battery I spoke to Elias, that's where the lies, the avoiding responsibility, and the nightmare began. This manager never did one thing he promised, he is the absolute worst person to be in charge to uphold Firestones good reputation. He never would call me back when he said, he acted like I was a bother, and downplayed what his lack of leadership and his staffs incompetence made my life turn upside down. Elias blamed the manager in Lubbock of not handling the issue when it was Elias being a weasel and not keeping his word. I want him fired. His actions or lack thereof has caused me to lose clients, money, and faith in Firestone.
G Niet
★★★★★
a month ago
I had a fantastic experience at Firestone getting my vehicle serviced! A huge shoutout to Jimmy for providing top-tier customer service. He made the whole process easy and stress-free. Highly recommend this location!
Rio Olivas
★★★★★
5 months ago
I stopped by after getting a flat tire, and they helped me right away! The staff was super friendly, fast, and professional. They fixed my tire quickly and did an excellent job. I really appreciate their great service — I’ll definitely come back if I ever need help again. Highly recommend this place!
Amy Baeza
★★★★★
5 months ago
Had a flat and arrived after seven with my toddlers with a truck service. Was able to get my tire in 1 hour and back on the road. Too so my DoorDash I was very happy with the service . Would definitely come back for more service
RAZZLE-DAZZLE
★★★★★
a month ago
Jimmy, Noel and Crew all delivered an amazing job well done. They all provided outstanding customer service and excellent communication from start to finish. Thanks again Team Firestone!!
Victor Sanchez
★
☆☆☆☆
3 months ago
2 weeks ago I took my car to have a screw removed from one of the tiresz I waited almost 2 hours for the work, after 4 days the same tire showed air leakage, I took the van for inspection and they told me that I had nothing that was because of the weather.. they put air on the tire again today the tire dawned with low level. My wife arrived in the van and they said yes. that the work was done badly. And that it cannot be fixed due to safety issues and we were told that it was not possible to fix it because of safety and we did not have anything. They wanted to sell a tire. Why should I pay for a tire that they ruined? Why could they not attend to me correctly the first time I went? Very bad customer service and 0 policies to protect customers . I definitely do not recommend this branch and I will not return as a customer.
Jose Regalado
★★★★★
5 months ago
Got surprise new tires for a birthday. Elias and Jimmy made the process of getting them installed super easy for us, very pleasant phone call from Jimmy to let me know the car was ready with some bonus notes for upcoming maintenance that may be needed.
Desiree Carranco
★★★★★
6 months ago
We had an exceptional experience at Firestone Auto Care on Andrews Highway in Odessa. Elias and Noel provided top-notch service while taking care of our vehicle in spectacular manner. We will definitely be returning.
John Chavez
★★★★★
2 months ago
These guys are always fast and awesome. I have bought all my tires from here for my 4 vehicles
Bryan Echols
★
☆☆☆☆
7 months ago
I had a terrible experience at Firestone, and I feel obligated to share it. From the moment I arrived, things went downhill. The person who checked me in told me I’d have to come back another day simply because I was using a fleet account—and it was just five minutes past 5 PM. He said the system would automatically deny the order, which made no sense. When I insisted on moving forward, it became clear he had no idea how to input the request. Eventually, his manager showed him how to do it, but instead of updating me, he disappeared. I waited 90 minutes before going to the counter myself, only to be told they didn’t have the battery and were waiting on it. Then it got worse—they checked again and realized no one had even gone to get the battery yet. Turns out, they needed to go to AutoZone to pick it up. This experience reflected a serious lack of communication, organization, and accountability. Unfortunately, it left me questioning Firestone’s overall reliability and commitment to customer service.
Alfonso Ibarra
★★★★★
6 months ago
Needed new tires ASAP. Eli booked me over the phone, asked what measurements I needed and recommended a few options at a great price. Service ⭐️ Customer Support ⭐️ Pricing ⭐️ Earned my business. 5/5 👍👍
Joshua Gomez
★
☆☆☆☆
7 months ago
My company recommended this place which I have been before just for a preventative maintenance check . This time I took my truck for the same service and was there for 3 days and never even got looked at. No one person called me to inform me. I had to call everyday to check the status and they told me everytime it was next in line. Ridiculous!! Im just picking it back up and go somewhere else.
Cheryl Brown
★★★★★
7 months ago
The front desk person mr. Gunner was very helpful, he ensured that I was very comfortable with my purchase and handled the process with the warranty company, even they denied the offer he recommended, he still offered me an alternative that was reasonable for my pocketbook. Everyone was so nice.
Straedos
★★★★★
a month ago
Brought my car in, Firestone got it fixed it in excellent time, shoutout to Mr. Jimmy for outstanding customer service
Juan Garcia
★★★★★
Edited 2 months ago
Service was amazing and they got me in quickly without much wait. And the staff are awesome! I would go back again!
Lindsey Lee
★
☆☆☆☆
9 months ago
Not much good to say for this place. Two and a half years ago, I got a new tire on my minivan. They had no idea how to put the spare back in my van (YouTube showed me how to do it in 3 minutes and was incredibly easy). They took 2 hours 1/2 hours to do one tire, and it was a simple change. I was also the ONLY customer. Now, after putting MAYBE 20k miles on that tire, it was in AWFUL shape, nearly bald and had to be replaced again. I literally haven’t replaced a single other tire between then and now and two were still in great shape, one meh and it was probably just time to replace. It was also very expensive for one tire, nearly $300. Save your money, get quality service at more local shops like Forrest Tire, who replaced my two tires and rotated the others yesterday in just 30 minutes.
lorena molinar
★
☆☆☆☆
6 months ago
Dropped off my daughters car, the tires were supposedly in stock. Received a call 5 hours later stating that they only had 2. Wasted all day, my daughter was leaving town the next day.
Cortney Gonzalez
★★★★★
4 months ago
They Got me im Right away and Jimmy was the most pleasant on phone.
L H
★★★★★
7 years ago
Corey Sides is an amazing manager and all the staff are super friendly. I appreciate the care and efforts they took to make sure I was taken care of.
larry PHILLIPS
★★★★★
6 months ago
The employees are always friendly and helpful and the hours of operation are extremely helpful with my schedule. They work hard to get you on the road.
