About Business
Firestone Complete Auto Care brings expert Car Repair solutions to the local community in Elyria, OH, Lorain. From Tire shop, Auto air conditioning service, Auto repair shop to complex Car Repair projects, they maintain high standards of service quality. Local residents in Elyria, OH appreciate their attention to detail, leading to a consistent 3.9/5 rating from 232 reviewers. By focusing on the specific requirements of the Elyria, OH area, they have built a loyal following among local Car Repair customers. Explore their full range of Car Repair services and see why they are a preferred choice for customers across Elyria, OH and beyond.
Google Reviews
unarmblkman
★
☆☆☆☆
Edited 5 months ago
The front desk was very friendly and helpful and good conversation also,I belive the guys name was Mike. its nice to talk to real people. update... Mike was still a great guy but I come to find out they put 5.7 qt. in my car that only takes 4.5 qt. also way over priced for the service and type of oil and filters. wouldn't recommend this place to anyone....
edgardo gutierrez
★★★★
☆
Edited 6 months ago
Mike reimbursed me since the technician got grease all over my car's beige interior. But Mike was very nice to deal with. I hope that they clean the store and that their technicians wash their hands before getting into customer's cars.
Sandy Shen
★★★★★
2 months ago
Great folks, Scott was super helpful and quick. We had a flat tire and he helped us replace it with a temporary one in just 30 minutes!
Nicole Janae
★★★★★
5 months ago
I've been coming here for years, with 3 different cars. They've always been honest & reliable, they always seem to be able to fit me in ASAP. Staff is friendly & it's a plus they guarantee their work. My go-to spot for car care
Lindsey Haring
★★★★★
8 months ago
I was only passing through but got a flat. Even though they were exceptionally busy with no available appts, they got me in within the hour and put a new tire on for me. Very, very kind guys and so super helpful.
Angi Yafanaro
★★★★★
2 months ago
We had a tire get a nail on the turnpike on the way to Cleveland. They got us in and back on the road in less than an hour. Very friendly and helpful.
Madeline Hess
★★★★★
4 months ago
I went to Firestone store# 018295 in Elyria on 10/27 after having a very negative experience with a local Nissan dealership for an oil change. I have previously used this Firestone to help with my tires and the pressures, which they never even charged for, but always treated me kindly and with respect. Since my local Nissan dealership could not change my air filters, I asked if Firestone could do that as well as check my car. Firestone also did not carry my cabin air filter, but with all of the local auto parts stores in the area, was able to order one and have it delivered within 10 minutes. Firestone was honest, professional, answered all of my questions, topped off my washer fluid and most importantly changed my 2 air filters that the local Nissan dealership could not do. I was previously told by my brother who is also a mechanic to use this store and additionally have a friend who also took her car to this store. I now know where to go to have service done on my car. THANK YOU FOR TAKING CARE OF ME!
Sarah Frederick
★★★★★
4 months ago
Terry was a great help. He was very professional and friendly. He had to give me a ride home while they worked on my car and when we got to my home I realized I had forgotten my house key. He patiently took me back to Firestone to get my keys.
Tyler Manning
★★★★★
3 months ago
Great experience at Firestone. The team is professional, helpful, and easy to work with. They take care of their employees and run a solid shop. Always appreciate the support and fair pricing.
Brad Salsbury
★★★★★
a month ago
My daughter’s tire blew out and her spare was flat. We stopped by Firestone and they were fast friendly with amazing prices
Caitlin Bruno
★★★★★
4 months ago
Scott was amazing. He helped me out quickly when I needed a tire fixed while preparing my sisters funeral. Forever grateful for him and his quick service.
vanessa ogua
★★★★★
4 months ago
My service here was an excellent. I’m from out town and my tire blew on the highway. I came to Firestone because they were the only tire shop open on Sunday. Scott was so helpful and kind, made my day so much better!
Eric Woll
★★★★★
5 months ago
I brought my car in for an alignment. I got in right away. I got my car back and they did a great job. This was after some suspension work was done to my car a couple days later I realized I got bad suspension parts in my mechanic had to replace them again this would require another alignment mistakingly I opted out of doing the lifetime alignment so I thought I was stuck paying for another alignment. They told me to bring the car back up and we would work something out to where I wouldn’t have to pay as there is a warranty I decided on keeping this car so I paid the difference to get the lifetime alignment so I wouldn’t have to worry about this again. They were very helpful. I will continue to return here for more work to be done.
Patrick Juker
★
☆☆☆☆
2 months ago
I came in to get my rear brakes, temperature sensor, belt, and spark plugs replaced. It was $2500 worth of work. On my way home from work after getting the work done, my check engine light came on so I stopped at auto zone. My maf sensor came up faulty. While changing it out I noticed my engine cover was loose. Turns out there were 3 bolts that were missing that they never put back in. Also the pcv breather hose was never re connected. A lot of money spent to have such poor quality re assembling everything. Plus the maf sensor was another $80 I had to pay out of pocket to replace. I called the store to inform them about the bolts missing and I was told that Home Depot sells bolts. Just a very unprofessional job. Won’t be coming back to this location.
Amanda Theis
★★★★★
3 months ago
On vacation, Minnesota to Pennsylvania, and had a flat tire on the Ohio Turnpike in the middle of a snowstorm. We waited it out overnight and did not have good luck when we stopped in at a couple of places. This location was recommended to us by another Firestone that was out of town. They took great care of us!! We only needed to replace the one tire due to the tread on the others. Darn the ice from the snowstorm, but thankful for Scott and Mike! (Awesome service and we appreciate you fitting us in so quickly and putting the car including the interior back together so quickly.) Thank you very much, The Travelers from MN
Manda Helmink
★★★★★
3 months ago
The gentleman here saved the day!!! I got a flat and they immediately got me in and helped within minutes of me rolling in. Very female friendly and considerate of time and helping us without charging me more than the tire exchange. It was fast friendly and relaxed atmosphere. Thank you so much guys!!!
Laurie Opdyke
★★★★★
5 months ago
I am big on customer service especially with there being so many competitors near by .I wasn’t treated like a stupid woman but a valuable customer .I will definitely return for tires and other work I need done on my car in the future .I appreciate that the employees at the Elyria Firestone didn’t take my visit for granted and realized I made a choice to spend my money with them and believe they went above and beyond to make me feel comfortable and appreciated thank you Laurie Bookmyer
Walter Krych
★★★★★
2 months ago
Great work and extreme peace of mind! Scott and Ed are wonderful to work with. They care tremendously about your vehicle and give great advice as well. I am ASE certified and know a thing or two about car care and maintenance. I witnessed Ed talking with another customer before they talked with me and he gave solid advice, gave reasons why, and didn't take advantage of the customer or their knowledge level. It was very nice to witness that and speaks volumes to their work ethic and culture. I have NEVER been dissatisfied with the team at the Midway mall Firestone!!! Will use them again!!!
Dev Golden
★★★★★
3 weeks ago
Terrance at the front desk at Firestone was great to work with. He was professional, helpful, and made the whole process easy. He kept me updated on my car and made sure everything was taken care of. Really appreciate the good customer service.
Ronnie Dickens
★★★★★
2 weeks ago
I spoke to Scott on the phone. He was very friendly very nice very polite. The staff seems very polite. The prices are amazing top-of-the-line prices can’t beat them and the atmosphere here is just phenomenal. I told them that I was working with a certain budget and they were willing to not prices off to get me to that budget with the promotions. Highly recommend this place 100%.
