About Business
Conveniently located in Albuquerque, NM, Firestone Complete Auto Care has established a strong presence in the Car Repair market. They have specialized expertise in Tire shop, Auto air conditioning service, Auto repair shop, making them a top-choice Car Repair specialist in Rio Rancho. Backed by 333 satisfied customers, they currently hold a prestigious 3.6/5 star status on our platform. They take pride in serving the diverse needs of Albuquerque, NM residents, offering personalized Car Repair solutions that make a difference. Whether it's a routine check or a complex Car Repair task, Firestone Complete Auto Care is the go-to destination for quality and service in Albuquerque, NM.
Google Reviews
Taryn Wicks
★★★★★
2 months ago
Ari was wonderful with helping service my vehicle needs! She provided all information and updates I need to maintain my vehicles health. The service was fast!
Shane Smith
★★★★★
2 months ago
The technicians were great. They explained all the details and services I would need. They communicated well. I'm just a little disappointed with the oil stains on my seat.
Matthew Sanchez
★★★★
☆
7 months ago
Service was good Isidro a worker upfront was a good help. No other complaints aside from the brake pedal being a little spongy after I had my brakes done. But they resolved this issue very quick. Overall a good store and would recommend. It is pricey but their work seems good.
Archie Valdez
★★★★★
3 weeks ago
Excellent service and communication. Got work done in a timely manner, I would recommend coming to this location for your car needs.
Tyson Craner
★
☆☆☆☆
6 months ago
After they put the wrong tires on my truck twice, I brought my Tacoma in 5+ times over a couple of months for a TPMS light—this was with brand-new sensors I had paid them to install, and they even sent me away with the light still on. Still no fix, they blamed my ECU. Took it to Toyota and they fixed it in under 2 hours. Save your time and money, go somewhere competent.
heather ledoux
★
☆☆☆☆
5 months ago
Sat in my vehicle for an air check waited for 20 minutes until I went inside and understood quickly that it was taking forever because one of the workers with short colored hair was too busy with the manager romantically. Immediately left to jiffy lube. Where the service was quicker. Unprofessional and no customer service.
Isaac Albert
★★★★★
3 months ago
Firestone Auto Care provided great service—Ari at the front desk was extremely polite, understanding, and professional throughout the entire process. My tire was repaired quickly and efficiently, and I really appreciated how smoothly everything was handled.
Rogelio Max
★
☆☆☆☆
5 months ago
never trust their manager for his opinions if he's not licensed to inspect your vehicle outside in the parking lot on 'Wednesday' to tell you you're okay on your tires that you will pass a Uber inspection. Have a 2:00 p.m. appointment on Friday..car doesn't get taken in till 3:30 at 4:00 they said that I fell the inspection because of my two rear tires even though he said 2 days prior that the tires were fine that I was going to be able to pass. These new managers really suck!! Several customers in that lobby were complaining about the wait time a couple from Colorado waited 7 hours to get tires delivered to their store they had to come from the other side of town 7 hours???
Andres Garcia
★★★★★
3 months ago
Ari was of great help! Very diligent and efficient at her work, and super approachable and friendly. Broke down what they recommended I do with my tires and even provided a quote for a complete tire change
Kenny Cintas
★★★★★
5 months ago
I took my vehicle to Firestone for an alignment after purchasing the lifetime alignment package. I was initially told it couldn’t be done and was referred to a dealer to meet specifications for my vehicle. I was initially frustrated as my first visit for an alignment went smoothly with no problems. I reached back out the next day to the store manager Art. I voiced my concerns to the store manager and was advised to get the second opinion and follow up. I did this and was pleasantly surprised that Art offered to cover my second alignment cost by the dealer. This type of customer service is rare these days and I wanted to be sure the Firestone staff was commended for doing the right thing and for going above and beyond to keep a customer. I will definitely return not only to continue to use my lifetime alignment package as needed but will also gladly refer folks to this location.
Larry Alexander
★★★★★
2 months ago
Needed tires for my wife's Dodge Journey. Made my way to Firestone. The young lady at the front desk was every knowledgeable and friendly. She got me a price and there where some promos that's she told me about. Deal was done. Very happy with Firestone and the staff. Thank you Firestone staff.
Mario Barraza
★
☆☆☆☆
8 months ago
Obliviously uneducated was told there would be an electrical tech on site only to diagnose a burnt tail light it took 3 techs at the same time and still missed the screws to properly inspect the product somehow and yanked the actual plastic off the assembly. Upfront staff was highly unprofessional typical west side of town behavior at this location didn’t receive a call neither what took me 15 minutes to diagnose myself took them 5 hours, 3 techs and 2 managers I just needed the assembly replaced which was my reason for the visit and they couldn’t even do that
Jacquelyn Sabourin
★★★★★
3 weeks ago
Amazing service!! The front dest Arianna was the absolute best and gave me the best options for my car!! The technician Justin was absolutely the best working with my car!! This is a great firestone!!
Kristine Souza
★★★★★
a month ago
The staff at Firestone was wonderful! They were kind, friendly and courteous and were even willing to stay after they closed to change my tire! I highly recommend and will be back when I’m in need of a new set of tires!
Meagan
★★★★★
a month ago
Ari greeted me when I came in I had an appointment. She recommended i get a full vehicle inspection. I appreciated the time and questions and was able to get my service and in and out within the day. 10/10 for service and experience from both Ari and service manager. Thank you i do recommend this business.
Ramona Peltier Seibel
★★★★★
4 months ago
It was easy to set up an appointment. The customer service lady was very nice and professional. I waited while my car’s oil was changed. I watched tv and visited with other customers while waiting. I met the Service Technician, Frank. He was Outstanding! He explained the process and when I would need to have my car serviced again. This Firestone is Outstanding!
Ved Bell
★★★
☆☆
a month ago
Steering is great now. Only issue was I was told the alignment would cost $139. I’m a disabled veteran so I get a discount. According to my math, the bill should have come to $125+ tax. I was never told about this EXTRA CHARGE until I paid. My total then was $149.17. I believe the extra charge should have been informed to me BEFORE I had the work done. Otherwise the car drives straight.
Delia
★★★★★
3 weeks ago
Very pleased with visit today. Customer service was excellent. Tim fixed my tire very quick and did a great job. I would recommend Firestone for your repair needs.
Ivory Khan
★★★★★
2 months ago
My long service appt. for new suspension went very well and smoothly. Ari is a pleasure, she made everything perfect from the initial estimate to the final conclusion of the service. There's more work to be done on other items so I plan to be in again soon! The mechanic who performed the service today must also be commended: he worked for nearly 8 hrs. on this ticket and got all the work done by end of the business day as promised. My car is riding so smoothly now! Feels way more secure on the road. This was a big ticket repair but the results are obvious and very worth it. Thank you, Firestone! See you again soon.
Shelley Archuleta
★★★★★
Edited 2 weeks ago
We had a diagnostic done on my vehicle and they were really good about. It told us exactly what’s wrong with how much it would cost. It was super reasonable. The diagnostic test cost was super reasonable and we will definitely be using them from now on.
