About Business
Residents of Kennewick, WA, Kennewick have long trusted Firestone Complete Auto Care for their expert Car Repair needs. Whether you need assistance with Tire shop, Auto air conditioning service, Auto repair shop or general Car Repair support, they are well-equipped to help. They are well-regarded for their quality of work, maintaining a 3.7/5 rating with 402 reviews. Throughout Kennewick, and particularly in Kennewick, WA, Firestone Complete Auto Care is recognized for upholding the highest standards of the Car Repair industry. Don't hesitate to contact Firestone Complete Auto Care for any Car Repair inquiries or to schedule a visit to their Kennewick, WA facility.
Google Reviews
Ariana
★★★★★
2 months ago
This place documents everything they do and then they meticulously go over it with you, and give you the opportunity to ask questions. I really liked that a lot as someone who doesn't understand very much about vehicles. The technician I spoke to really cared about doing their job well. The quote that they had originally given me was saved in a way that made it harder for them to reference when I did come in, and so I had to speak with the manager to get that resolved. He was incredibly kind and willing to put in the work to find the quote and ensured I was able to get the price on that quote. What he ended up charging me was actually really generous, and I appreciated his assistance and cooperation without making me feel like I was being a bother. I felt really good going to them and felt the service I received both personally and in regards to my vehicle was top notch, and I will continue to go to them for service in the future.
Jenny Bussell
★★★★★
2 months ago
Last Saturday, 1/17/2026, I was far from home. I turned off my car and it didn’t start again. I called a tow truck, a rental car agency, and the dealership. Every light in the dash lit up I was scared. When the tow truck arrived, he diagnosed it was a loose battery connection. He tightened it enough so that the car would start but recommended I go to the nearby Firestone for additional service. I went to the Firestone close to the Columbia Center Mall. Regretfully I didn’t write down the names of the two men who helped me. The service was quick and I was not charged. I am very pleased and grateful. I would recommend this store!
Marivi DeRobles
★★★★★
4 months ago
I had such a great experience at Firestone! Carlos and Stephen were both amazing — super friendly, professional, and honest. They took the time to explain everything clearly and made sure my car was taken care of quickly. It’s rare to find people who genuinely care about their customers, but these two definitely do. I’ll definitely be coming back and recommending this location to friends and family. Thanks again, Carlos and Stephen, for the excellent service!
Skyler Meyers
★★★★★
3 months ago
Just wanted to take a moment to highly recommend FireStone Auto in Kennewick. Called last week looking for a set of Blizzak winter tires, Stephen was able to get them ordered and delivered to his store faster than anyone in/around Tri Cities. Multiple places gave me the runaround, CRAZY prices or said shipping was WEEKS out. Anyways, would definitely recommend giving this place a call for anything tire related. 🤘🏼
Andrew “Drew” Johnson
★★★★★
2 months ago
I regularly have my vehicles serviced at Firestone in Kennewick. They always do a great job in a timely manner. The staff are polite. They are able to get my vehicle looked at quicker than any other shop in town no matter the time of year. I will continue to utilize them for both tires and vehicle maintenance/repair.
Lori Gress
★★★★★
8 months ago
Carlos and team are amazing! My son and I were driving cross country when a tire shredded on 84 fifty miles from this Firestone. It was a Sunday and nothing closer was open. We pulled in to Firestone, was warmly greeted by Carlos and he made sure we were good, recommended some place to eat (Twigs - so good!), and made sure we could get safely back on the road to our final destination that night. Firestone was super busy but Carlos and his team fit us in and stayed until the work was done. Everyone there was a pleasure to talk to making a hard experience pleasurable. I would definitely come here again!
Lona Sims
★★★★★
a month ago
Definitely recommend if your in an emergency and in need of service fast and affordable, Alex who was an amazing helped me find the best deal on my tires and was very fast when changing them, he made the experience great & very comfortable! Great business, service and employee 10/10 Recommend thanks to Alex
stephanie marquez
★★★★★
5 months ago
I have been going to Firestone for years. The warranty on the life of the tires keeps me coming back set after set. Stephen has always taken really good care of me and my family and if ever I had trouble he threw in a free oil change. I keep Firestone tires on my moms car, my sons car and mine because I know they are safe. He knows what he’s doing and is very professional and easy to work with. He’s been there a long long time and I appreciate that I know who I’m buying my tires from and that he takes care of his customers. I definitely recommend Firestone tires!
Marcelina Garcia
★★★★★
2 months ago
Had a great experience at fire stone. Stephen was professional, honest, and took the time to explain everything clearly. My car was ready quickly and runs perfectly. Highly recommend! Thanks again Stephen!
CM
★★★
☆☆
a year ago
We dropped my car off Sunday morning (11/03/24) as soon as they opened for alignment. We did not have an appointment so I knew it would be there all day. I called around 3:30 and they still hadn't got to it. Well I thought they closed at 7pm. I called around 6:30pm and found out they were already closed. They close at 6pm. Nobody called to inform me my car was staying the night. So they finished my car yesterday afternoon (11/04/24). I picked it up and grease marks are all over my drivers door. I had my car detailed over the summer so this was quite disappointing. I do have photos.
Tracy Iseminger
★★★★★
3 months ago
We’ve trusted this Firestone location with our cars for over 8 years and Stephan and the team always take care of us. Always professional, friendly, honest, and stand behind the work they do. Happy to walk in and see familiar faces that recognize me, I know I’m in good hands.
Alberto Rangel
★★★★★
5 months ago
We had a great experience recently, thanks to the customer service provided by Stephen and Carlos. From the moment we walked in, they made sure I was taken care of and answered all my questions. They were both friendly, professional, and genuinely made me feel like my vehicle was in good hands.
Chance Donaldson
★★★★★
a month ago
Had a possible truck purchase inspected by the team. Very thorough and knowledgeable about the possible discrepancies. Great customer service! Much appreciated!
Steven England
★
☆☆☆☆
5 months ago
Firestone has really gone down hill. Took our car there for oil change and tire rotation as we have done for about 8 years. They didn't even bother to air up the tires so all the red lights were on the dash. So went to Les Scwab to get air. They claimed we needed new rotors and brakes. We never had any sign or problems with them. We are seniors and hardly go anywhere and our car is only 9 years old. Then charged us about $800.00. They said nothing about needing this brake business done when we took it in prior for a oil change and tire rotation. We pretty much got ripped off. So no, we are no longer happy with their service. They don't even give you a print out anymore, you have to go home and print it from the email.
Christine Ranes
★
☆☆☆☆
5 months ago
Right now I'm sitting waiting for my vehicle to get new tires. I had an appt 2 hours ago. I left and came back 1.5 hours and it hadn't even been pulled into the garage. I made a fuss. There's multiple people at customer service doing nothing. No one managed getting it in the garage in a reasonable amount of time. Don't waste your money at this place. The Firestone in Pasco is so much better. I should have made my appt there.
Jay Jones
★★★★★
5 months ago
The guys at Firestone were quick and took me in with a car that needed special tools to change battery on a Sunday! Saved me money on service as well as not having to take Monday off to change the battery out. I am very appreciative for the efforts and definitely will be back for many services!
TT
★★★★★
3 months ago
Stephan is the most amazing person to work with!!! He goes Above and beyond every time! Thank you so much for your wonderful customer service- these days it's hard to find
Tim Woodall
★★★★★
2 months ago
STEPHEN and his Team are extremely professional and polite. They're in-depth car knowledge helps me keep all my vehicles running in top condition and proactively addressing vehicle issues before they become major issues.
lindsay williams
★★★★★
3 months ago
Stefan and his crew are great! They helped me with new tires for my car. They explained repairs that were needed, gave me an estimate on price and ordering parts. Will be visiting again.
Cristal Guzman
★★★★★
2 months ago
Carlos!!! Remember that name. Ask for him, he’s amazing and knows what he’s doing. Always tries to get you the best for your vehicles. Thanks Carlos for all your work every time I go there.
