Firestone Complete Auto Care

Jessica O.

★★★★★

5 months ago

I came in to potentially get my tire patched up/replaced after finding a screw in my tire. When I got there, Alex was outside and came to greet me. When I explained my situation, he explained to me how he was going to check my tire and the different scenarios that may happen. Thankfully, after removing the really small screw and inspecting my tire, Alex informed me that my tire was still in good condition and checked the rest of the car’s tire pressure to make sure everything else was okay. While I didn’t have to get my tire replaced today, I would definitely come back to get my car checked out here the next time my car needs some maintenance and work done.

Frank Hennefer

★★★★★

5 months ago

The location is very accommodating. The manager Gregory was pleasant to work with. He kept me updated on recommended work. I recommend this business. Parts were a bit pricey based upon my own mechanical experience. But it is what it is.

William Hunter

★★★★★

2 months ago

Alex and his crew got me in and out with 4 new tires and alignment, in only 4 hours with no appointment on a Saturday! Great service at this location

Maren Weh

★★★★★

5 months ago

I visited Firestone in El Cerrito due to an issue with my tire. The staff was super nice and professional. I want to give an extra shout out to Gregory who was on the phone with my insurance to make sure they fully understood what was going on. Thank you Greg!

Nadia Tavera

★☆☆☆☆

Edited 6 months ago

I took my car for a rotation and balancing and after waiting three hours they told me that my car was going to be ready in 45min. Then they lifted my car and took the tires off. The 45min passed and nobody was working on my car. I asked to reschedule my appointment because there was only one guy working while most of them were on a lunch breach. The guy put my tires back without rotating them. At the end they charged me $$$ and my tires were not rotated. When I asked the front desk guy what they were charging me for, he said that it was because I canceled the service, but still I had to pay for it, even though it was not done.

Nick Zahariadis

★★☆☆☆

6 months ago

I had an appointment there for a flat tire. It seemed ok at first but then it got weird. They went ahead with a "complimentary" free inspection and did a super aggressive hard upsell for stuff that wasn't needed (the vehicle is two years old and has everything taken care of at the dealer). They also have the TV really loud in waiting area because, get this, that is how they protect their other customers information from everyone else who might want to sit down while waiting. They fixed the flat tire (I haven't really checked but I hope). They somehow disabled some vehicle automation which I guess is minor in the grand scheme. I had to pull over at some point and deal with that. Here is the worst part. They left the oil dipstick sticking out and when I found out a couple of days later, oil had spattered out and made a mess of the engine and needed to be topped up. Also the break fluid reservoir cap was loose, thankfully it hadn't completely fallen off. I am now realizing that they are also calling me on my work number with promotions. Never again.

Paul St Germain

★★★★★

3 months ago

Both the managers were excellent customer service representatives. The work done was performed well. They recommended additional service, which was good to know.

Kaylee Cruz Jacobo

★★★★★

9 months ago

I Take my car regularly for service with Alex and his team. His techs are always quick and helpful and provide exceptional service. Have even taken my car when dealing with flats or other issues and they always find a way to fit me in or give me the next available appointment to address my car concerns. Definitely recommend to my friends and family.

Jim Wayne

★★★★★

10 months ago

I recently visited Firestone on San Pablo Ave in El Cerrito and was blown away by the exceptional service. Gregory provided top-notch customer service—his professionalism, attentiveness, and willingness to go the extra mile made my experience truly outstanding. He ensured that all my concerns were addressed and kept me informed throughout the process. Beyond that, the entire franchise delivered speedy and expedited service, making the whole experience seamless and efficient. The team’s dedication to getting the job done quickly without compromising quality is commendable. If you're looking for reliable automotive service with a staff that genuinely cares, this Firestone location is the place to go. Highly recommended!

Alice Hou

★★★★★

2 years ago

I intentionally waited for 1.5 months before writing this review to ensure that there were no issues after my visit, and I am delighted to report that there were none! I recently purchased FIRESTONE FIREHAWK INDY 500 tires and entrusted Firestone Complete Auto Care in El Cerrito with the installation. To my surprise, my tires arrived at the auto shop ahead of my scheduled appointment. I arrived at the shop at 7 a.m. and informed my service advisor, Alex, of my tire installation needs, along with a request for tire alignment services. The entire process went off without a hitch. I was in the shop by 7 a.m. and back on the road around 10:30 a.m. I believe it was Marko who handled the tire installation and alignment services, and he did an outstanding job.

Will Ponce

★★★★★

9 months ago

I went to firestone today when i noticed my tires seemed to be running flat. Was blown away by the customer service and friendliness of the staff. The staff went out of their way to help me out and check my tire pressure and got me in and out in no time. Really great location with exceptional customer service!

Anita Young

★★★★★

10 months ago

I had questions on my tires and the gentleman at the front desk was honest on his assessment so i appreciated that. I was able to use my coupon to stay competitive with other quotes. I brought my car in hours before my appointment but was not able to pick it up until close to closing time.

Kristen Brooks

★★★★★

4 months ago

Bought a headlight at autozone - drove across the street and asked Firestone if they could install - they did right away for $50 - I’m so appreciative- thank you!!!!

k l

★★★★★

7 months ago

The service manager, John, was very helpful, and I had a quick diagnosis of a bad valve in my brand new Firestone tire. I appreciate his caring and kind service: highly recommend!

Marco Sanchez

★★★★★

6 months ago

My mom came in for 4 tires and a oil change the gentlemen at the front were very nice and informative and they did an amazing job.

Joanna Nero

★★★★★

9 months ago

Alex was incredibly helpful replacing my damaged tire. He was super courteous on the phone and in-person. The work was timely and prompt. Alex delivered exactly what he said he would. I’m very happy with my experience.

Rodney Enis

★★★★★

4 months ago

I went in for two tires, they had a better deal if I got four tires. So we went in that direction.