Firestone Complete Auto Care

Lisa Rose

★☆☆☆☆

5 months ago

I had a tire put on there. The manager was rude when I found out that they scratched the side of my car. I wouldn't recommend to take your car there because they tell you more or less that you're a liar. I will never bring my car there again. I'm letting people know

Michael “ArmenIran” aftandilian

★☆☆☆☆

Edited 3 years ago

an absolute nightmare , I took 4 loose wheels with tires to this location , I wanted them to remove the tires from the wheels a few hours later they called and informed me that the wheels were ready. when I was loading them in the trunk of my car as I was inspecting them I noticed a very large dent which was not there before . when I informed them , all three of them attacked me ( not physically)and said there was no way their tire machine had done this. I can not believe that 3 grown man would lie about something like that instead of taking responsibility. this is my second worst experience with any shop in the region , granted to say I have many cars and i maintain them myself and I know my cars up and down. I would not trust these guys , stay away . my next step is to call the corporate office and file a civil lawsuit. as I am typing this review I am shaking from anger. the store manager tried to insult me by saying that this is a 10 dollars wheel when nobody asked his opinion about the price , when confronted him about his poor evaluation of my property he increased his assessment immediately to 100 dollars , which is not the point but tells you a lot about the store manager's character.

elevaTOURS (dieselducy)

★★★★★

Edited a year ago

Brought my car in for 4 new tires and a brake job. They got rid of most of the shimmy. May have to take it back as I have the life time alignment I bought thru them. Service was fast and friendly and I’m very happy with the tires they recommended. UPDATE! They have since worked on my other car, my hyundai Accent and gave me a very reasonable price on tires. Also went OUT OF THEIR WAY to correct a small problem with my car and they did not charge me extra to do so. this place definitely has five star service and I will be using them for all my tire and brake needs. Staff here is VERY friendly and HONEST most importantly. In doing inspections they are HONEST. They won't tell you something needs to be replaced when it doesn't. Hard to find an honest garage nowadays but they are.

Antiques DuJour

★★★★☆

7 years ago

Other than the fact that a walk-in was seen before me -- I had an actual appointment -- I received good service. Convenient location on Williamson Road downtown . The two men at the front counter were courteous and helpful. Large reception area clean restroom and of course great views while waiting.

William Hawkins

★☆☆☆☆

5 months ago

Sent my girlfriend there 2 weeks in a row for an inspection the first time they told her that her fog lights needed to be replaced and they try to charge a 300 bucks. I bought the fog lights and her dad installed them everything was working for 3 days. This morning I sent her to do the inspection again now all of a sudden they're trying to charge her $1,000 for things that they said that she needs that she doesn't need including the fog lights that are brand new and we're working fine this morning. Do not use nothing but scammers.

Megan Underwood

★☆☆☆☆

a month ago

Absolutely do not go here!!! Took my vehicle here yesterday they were very dismissive and unprofessional! Not to mention they changed my oil and forgot to put two quarts in my vehicle! Now my husband is sitting on the side of the road with our son with the low oil pressure light on! My husband called said all they can do is tow it or give us our money back for the oil they forgot to put in my vehicle!

Tony Lewis

★★★★★

a month ago

Great group over here at this location. Very honest and reliable. Will be back everytime to get new tires for my family's automobiles. Thank you!!

Chyann Sewell

★☆☆☆☆

a month ago

I brought my car in to have the brakes and rotors checked front and back because I was unsure which ones needed to be replaced they called me and told me the front was good and only the back needs to be replaced so when everything was done and I went to pick up my car and I was handed the paperwork the first thing I see on the front page is "brake system recommended front brakes are warped suggest replacing" after they had just told me on the phone I did not need to replace them. Then told me I could bring it back up there and it would be another $447 ...

Dianna Dunford

★★★★★

5 months ago

Firestone has always been able to accommodate me in a timely fashion and the cost is always reasonable. I won’t use any other garage or company. I have been treated better at Firestone than any dealership or other garages I have been to in the past. I will recommend Firestone to my family, friends and neighbors ! The staff are always helpful and communicate as the service is being provided. They are the BEST

Sam Moore

★☆☆☆☆

8 months ago

Just finished a scheduled oil change at Firestone through CarAdvise. I waited over an hour after handing over my keys, only to find out the car had been ready for an unknown amount of time with no one telling me. They also ran unauthorized maintenance checks I didn’t ask for, and parked my car in a handicap space, which could have resulted in it being towed or ticketed. Completely unacceptable experience. I wanted to flag this and ask what the escalation or complaint process is. This is completely unacceptable. To top it off, they only filled my oil halfway!

Ivar

★☆☆☆☆

a month ago

I had my car serviced for the oil change and a few other services needed. Spent $950 on service only to drive a car less than 15 miles from location only to have my low oil level light come on. Called location. They only offered to tow my car in or compensate me for the oil I was stuck on the side of the road in the rain with my child . After checking oil level to confirm it was low then haveing to walk in the rain with my 8 year old son purchasing and filling to proper level, I discovered the vehicle left their location 3 1/2 quarts low on oil. This is an unacceptable and extremely careless mistake. If the technicians are incapable of filling engine oil to correct level. This raises, major concerns for competency on servicing vehicles, especially considering the rotating my tires and makes me wonder what’s gonna happen next.

Rodneydjdigga Daniels

★★★★★

3 months ago

On December 14, 2025 at approximately 12 PM I visited the Firestone store because I had a faulty valve stem core the young lady and the young gentleman that was at the front register were very nice and they had exceptional customer service. My car was across the street so they lent me the tool and offered me a new core with no hesitation and then inflated the tire And I was on my way once again thank you. I stopped at national tire and battery before I got there and everything that came out of their mouth was (money and no. We can’t do it)

Sierra Lee

★★★★★

a month ago

I had a great experience at this location with Nakota, who helped me put air in my tires. Nakota is very kind, professional, and well-knowlegeable. I would definitely come back to this business.😊😊😊

Jordan Craighead

★☆☆☆☆

7 months ago

I went in for a state inspection and the representative upfront tried to up-sale me on a brake fluid exchange, and a headlight restoration. I told the guy it would be cheaper to buy new headlight assembly’s rather than paying for the restoration. He went back to inform the state inspector that I declined service and returns upfront to tell me if I don’t have the service completed, my car will fail inspection. I told them to reject it, I’ll take my business elsewhere. I’ll never step foot in another Firestone again.

Sandy Davidson

★☆☆☆☆

4 months ago

I work downtown and had a flat tire on my personal vehicle. Ive bought totes and had some work done on my personal car there before. I’ve worked downtown for 21 years and have been to Firestone many times. We have 2 company cars and I take the company cars there because I can drop them off for maintenance and walk to work. And walk and pick them up. So… flat tire. I drove it slowly to Firestone. I walk in and see someone behind the counter that doesn’t look happy to see me at all. He looks annoyed. No welcome. I tell him I have a flat tire and ask if he can come look at it. He doesn’t move. So apparently he can’t be bothered. He puts in my number and says they will get to it and let me know. I bought my car new and have always gotten my car inspected at the Honda dealership but it’s due so why not… I say go ahead and inspect it. I should have known better. I leave my car and walk to work. But I’m not happy with the way I was not greeted and the attitude. I will be writing a letter.

MIMI LILLY

★★★★★

a month ago

Today it's my first time to come in this Firestone Complete Auto Care. I was greeted by Crispin shortly after I enter the store. Since my car has an issue that I didn't have before, I consulted him abouts possible solutions. Even though it was almost the end of their service time, he had shown tremendous patience with me and helped me fix the issue. I highly recommend this store since they make you feel welcomed and in good hand.

Abby Rothbort

★★★★★

a month ago

I originally stopped in for a flat tire, and Nakota at the front desk greeted me with a big smile and assisted me immediately, making everything simple and stress free. While I was there, I chose to add an inspection, and that’s when the technicians identified a wheel bearing issue that needed to be addressed. They took the time to explain the problem and why it was important to fix, without any pressure. While they worked on my car, I walked downtown for coffee and lunch, and before I could even finish, my car was ready. The turnaround time was impressive, and it’s now driving smoothly and quietly again. If you’re in Roanoke and want honest, thorough service, I highly recommend this location. They went above and beyond, and I’m very grateful they caught the issue when they did.