Firestone Complete Auto Care

Jeff Young

★★★★★

2 months ago

Been going to this store since it opened years ago because of Carson the service rep who transferred from Quantico. Service was top notch. Fast forward Carson retired a couple of years ago and service slowly declined to the point where I was looking for another shop to take the cars to. Too many excuses, long waits and just lazy service. Today 1/12/26 I needed an alignment and with the Firestone lifetime alignment deal I reluctantly went back to the Warrenton shop with an 8am appointment. I was out of there at 8:53. There are new service reps, mechanics and the experience was outstanding!

Tisha D

★★★★★

3 weeks ago

I am grateful for the service provided for my family and I. We had a flat, while it was snowing. Jason was very knowledgeable and provided great customer service on both the telephone and in person. Thank you again sir!

IlluminateForm

★★★★☆

Edited 2 months ago

I got a car alignment here. They did a good job with the alignment. On the other hand, they damaged my wheels, but it turns out that it could be wiped off. The manager was very nice and helped me with the solution, a refund for the scuffs. For that, I am very appreciative, and I would go back to this shop for future work. The staff is friendly and helpful, thanks. I would rate them a 4.5/5 for problem-solving and customer care. Update 01/19: rims still damaged. I will call an see what they can do.

Jennifer Lee Vaughan

★★★★★

4 months ago

Wonderful service! I needed new tires, wheel alignment, new rear light, and inspection. Jason, the new manager runs a tight and happy shop. Things have improved so much since the new management arrived. You HAVE to make this your go-to-shop!

Ronald mullins

★★★★★

4 months ago

Went to get new tires put on my truck and was pleasantly surprised with the excellent service and the cleanliness. They were spot on with the cost (no surprises) and it was ready on time. Everyone was so pleasant and professional. I definitely go back for my next service.

Joseph Pulkowski

★★★★★

2 months ago

NO complaints, they get the job done at a reasonable price. The front sales team are great. The work is performed as scheduled. The pricing for tires is very competitive.

Dana Marcucci

★★★★★

5 months ago

Such amazing service. Juan is so helpful and smart. I felt very taken care of and understood. Juan took me step by step for each problem my vehicle was experiencing. Explained what I need to do, and what I can do to keep my vehicle in good shape. I am not an easy person to deal with(ask lots of questions and can't make decisions) but Juan made it easy. Ulyses was also great. Super friendly and helpful. I truly think that the employees at Firestone are the best. Well-rounded, knowledgeable, patient employees. Will definitely be coming here for any of my vehicle problems.

Lil Dj berry

★★★★★

3 months ago

I went in for a tire rotation and new tires and they recommended me axles, rear main seal and a clutch replacement. All the work was done at the best price I have seen and for a shorter amount of time than other places I’ve been too. Everyone was super helpful.

Finau Hood

★★★★★

3 weeks ago

Nice clean location. No booking was necessary. Service completed promptly. Will definitely head back here for all my car needs.

Elena Mullins

★★★★★

3 months ago

I wanted to give a shout out to Jason and his crew for helping me with my car. I came in for the first time and they gave me a great deal to help me with my tires, spark plugs, and I got my valve cover replaced which i did not even know I needed. Service was amazing and will definitely will be going back! Thank you guys so much

J Lucas

★☆☆☆☆

5 months ago

Date of Service: 8/5/25 | Follow-up: 10/4/25 Location: Firestone — Warrenton Rd I recently brought my Volkswagen Jetta to this Firestone location for a tire patch (due to a nail) and a tire rotation. I’ve been a long-time customer — I come here for all my alignments through their lifetime program, tire installations, and I’ve also brought multiple family vehicles here. Up until now, we’ve always received great customer service. Unfortunately, my experience on 8/5/25 changed that. I had a 4:00 PM appointment and arrived early at 3:30 PM. The front desk advisor was excellent she was very professional and courteous. Since this is my only means of transportation, I chose to wait as stated in my appointment. A patch and rotation usually don’t take long. However, my car wasn’t even pulled into the shop until around 6:30 PM, a full 2.5 hours after my scheduled appointment. Having worked in the dealership industry for over 20 years, I fully understand that delays happen and appointments don’t always mean immediate service. But waiting 2.5 hours before the vehicle was even touched for a “wait” job is unacceptable at any business. The advisor apologized for the delay, but the manager never came out to acknowledge or address the situation. I left that day with a mild sour taste, but I chalked it up as a one-off issue. Fast forward to today. While washing my car, I noticed that one of the lug bolts and the black plastic cover were completely missing from my driver’s rear wheel. The other four bolts were tight and intact. This led me to believe that the missing lug bolt was simply forgotten during the tire rotation. Honest mistake — I wasn’t angry. I drove up to the shop to let them know what I found, not to place blame, but to see if they might have the missing lug bolt sitting in the back somewhere. I fully acknowledged that two months had passed and approached the situation calmly. The same helpful advisor from my August visit assisted me again and went to speak with a manager. The manager never once looked at me — I had to communicate through the advisor despite standing right there with the glass door open. When told which wheel was missing the bolt, he quickly said, “Not us — we patched the driver front.” I explained that I also had a tire rotation, which was clearly stated on the paperwork. Instead of checking, he dismissed it again from his seat without ever getting up to look or investigate. I even suggested asking the technician to check his “junk drawer” — anyone in the automotive world knows what that is — in case he set it aside. The technician came up, glanced at the invoice, and immediately said he didn’t have it. No one looked around. No one even came outside to verify the missing bolt on my car. What shocked me most was that they didn’t even offer to sell me a replacement lug bolt, let alone take any ownership or show basic customer care. I’ve worked in customer service most of my life, and this is easily one of my worst experiences. I came in calm and professional — not angry or blaming — but I was met with indifference and lack of accountability. The manager’s unwillingness to even speak directly to me was especially disappointing. I wasn’t even planning to leave a review after the initial delay, but this follow-up experience left me no choice. Final thoughts: I recommend doing your research and choosing carefully. There are other Firestone locations in the area that still offer excellent service. Unfortunately, this Warrenton Rd location is moving in the wrong direction. It’s close to my home, but after this, I won’t be returning.

Shelley Everett

★★★★★

4 months ago

Ulyses and Jason saved the day! Never had a flat until yesterday and it happened right before Firestone would have closed. Both gentlemen helped me get my tire replaced quickly. I couldn’t be more grateful for their help. I’ll definitely come back!

Pretty Lady

★★★★★

3 months ago

These guys were AMAAAAZING! Kind. Friendly! Didnt try to gouge a single mom. Totally professional. I'll be using them from now on. These are my new tire guys! Come here if you want good, fair, friendly service!

Jean-Christophe Chartier

★★★★★

a year ago

Really impressed by Lola’s customer service and Jose’s technical expertise. I really enjoyed leaving my car here for a general inspection and having any issues reported to me in way I understood it (I’m not technically savvy when it comes to cars!) I highly recommend this location- it also helps that there is a Starbucks right across for anyone looking to work while waiting.

Kimberly M

★★★★★

3 months ago

We are from out of town and broke down in Fredericksburg. Leila at Firestone was so helpful and accommodating. They got my car in right away and the repair done professionally and efficiently. I could not recommend them enough!

Butch Mawyer

★★★★★

4 months ago

The staff there were very knowledgeable and friendly. They were quick and had a great product. They sent me an email telling everything about what they did and pointed out things I should take care of and what was okay with the car. I will definitely return when I need something

Susan

★★★★★

4 months ago

Came in to get my oil changed and was very happy with the service. I was greeted by Ulyses and was provided prompt and professional service. You have earned a repeat customer.