Firestone Complete Auto Care

Brian Gusich

★★★★★

a month ago

Customer service was excellent, Mark went above and beyond to ensure my issue was fixed in a timely manner. Great experience and would definitely recommend!

John R (Johnny Reviews)

★★★☆☆

3 years ago

Mixed feelings about the location. Great location and the staff is always nice and helpful regardless of your car knowledge they don't make you feel dumb for being dumb about your car. They find you affordable deals and really help you out on maintaining your car. The bad part is critical understaffed for multiple years now. They are always behind schedule due to short staffed. Seems like a corporate issue needing to offer more pay or something because an appointment cn often get pushed back a whole day due to only 1 guy availible and it's been that way off and on for about 3 years. The lobby waiting area is also just 2 chairs. No TV, fan, water, coffee not even a magazine and the bathroom has been out-of order for about a year. Sure you can walk to nearby shops but with the high homeless literally outside the shop you kind don't want to leave for the sometimes several hours while you wait. Corporate should also budget for a better front office and waiting area to improve the customer experiences.

Vincenzo Cagno

★★★★★

6 months ago

Mark, Josh, and Eddy are very professional. I would rather take my car here for maintenance than anywhere else due to the fact that they are honest and trustworthy. more importantly their customer service is top tier. There is something to be said about nice people who care about customers best interests and needs. Thank you guys! Got my 4Runners alignment perfect.

Autumn Sannwald

★★★★★

Edited 7 months ago

My family has been coming to Firestone all my life, but I’ve had the pleasure of meeting and working with Mr. Mark the past five years. Every time I call or enter the office, he brings exuberant energy that helps get me excited about my service and he feels happy to help me! Mark always goes above and beyond to make sure my experience is the best. He tailors the work to my financial and current needs and helps me decide what might be best based on my current situation. Mark is able to work with me regarding timing, service, and pick up and I’m very thankful for the service he provides. Knowing my car and outcome are in good hands with Mark’s assistance makes me happy to continue to return to Firestone and eager for an oil change, alignment or any car safety needs. THANKS Mark, Josh, and El Cajon Firestone employees and facility!!!

Jonathan Liceaga

★★★★★

2 months ago

Great customer service with outstanding attitude. Very knowledgeable and decent prices. RP Josh was extremely helpful in explaining. I would 100% recommend coming for your vehicle needs.

Aimar Yousif Raheema

★★★★★

Edited 8 months ago

Wonderful service! Will give up on Evan’s tires for sure.. Mark (the front desk ) was amazing!!! $350 alignment and balance.. $20 for fixing flat tire

Alicia Bowler

★★★★★

a year ago

Mark and all of the guys at the front desk were exceptional. Mark was patient with me and helped me determine which tires I wanted for my vehicle even though at the time he was the only one there and was obviously busy; none of that stress was conveyed in our conversation. I came in twice, once to pay for the tires and then to have them installed. Everyone there is friendly, helpful and pleasant to be around. Services were quick and efficient. I stayed while they installed and witnessed that their exceptional treatment to customers goes across the board from phone calls to walk ins. They have many returning customers and treat them like family. I really had a great experience with these guys and will be back!

Ali Rice

★★★★★

a month ago

I had such a pleasant experience here! Will come back any time I have an issue. They didn’t have time for me the day I came in, but scheduled me to come back the next morning and I was in and out within an hour. Everyone was very nice to me and made me feel comfortable and taken care of. 10/10 service.

TAZZ PHILLIPS

★★★★★

a month ago

Mark and his crew are phenomenal. They never try to upsell me on anything or trying to convince me to purchase something that my vehicle doesn't need. Mark will do everything to work around your schedule and make sure your vehicle is back in a timely manner.

Michael Bocala

★★★★★

a month ago

Extremely pleased with service received from Firestone El Cajon. Mark was very knowledgeable and attentive with taking care of ordering new tires and scheduling installation for my 2018 Mercedes C300. Tires arrived in a timely manner and Josh was very pleasant to deal with upon dropping off my vehicle. Omar kept us well informed of the process and very attentive in notifying me with their findings throughout the process. Thank you to all involved, much appreciated!

Terry Middleton

★★★★★

a month ago

First, there is a gentleman by the name of MARK at this Firestone that absolutely deserves a massive raise and a letter of appreciate from the Firestone CEO Paolo Ferrri and Bridgestone CEO Shuichi Ishibashi. Marks absolutely amazing customer service, ability to navigate a complex and potential choatic situation involving 4 family members, and do it all with the most authentic care for everyone involved, conveyed to me this man cares very deeply for his customers and his company. If Mark was the comany's spokeperson, Firestones sales would double. The service we received was ELITE. Mark, a personal message to you. Thank you sir for your example of how to treat people in life. First Class!.

Mateo Arzua

★★★★★

a month ago

Mark and his team at Firestone El Cajon , provided outstanding customer service from start to finish. They were friendly, attentive, and went the extra mile to make sure everything was taken care of quickly and professionally. I really appreciated their clear communication and genuine commitment to helping customers. Highly recommend their team

Armand Flores

★★★★★

2 months ago

I would like to let you know that I am disabled From a head injury many years ago, I want to let you know what exceptional service and help Mark and Josh have given me at this location… I am on a fixed budget in low income, but I still come back to Firestone rather than going to places that might be a little bit more inexpensive because of the way Marc and Josh have taken care of me. They have gone out of their way to help me Feel secure with my vehicle and they have gone above and beyond, I would also like to know to notate that my mom passed recently and both Marc and Josh were very kind and empathetic to my situation, offering support and help. Both of these people are exceptional and I hope, my hope is that both of them are recognized through this message. I am sending, thank you so much for the kindness that has been offered. I felt it very important to let someone know. Thank you kindly

Marian Little

★☆☆☆☆

5 months ago

I would not recommend this Firestone location because my vehicle was released in an unsafe condition after being diagnosed with a “System Failure – Required” water pump issue. I originally came in only for an oil change, oil pan repair, and tire pressure sensor fix. During their diagnostic, they identified a water pump problem, but told me it was safe to drive and that I could come back later for the repair. Within days, my car lost power on the freeway — the belt came off, the engine overheated, and the shop later confirmed the engine could not even be rotated by hand. This situation could have been catastrophic. Someone could have been seriously hurt because the vehicle was returned to me in a dangerous condition without proper warning. The lack of clear communication and professional judgment resulted in severe engine damage and unnecessary risk to my safety and others on the road.

Ben Stanger

★★★★★

a month ago

Brought my truck in for leaking coolant. They diagnosed it within a few hours and had my radiator replaced and back to me by the next day. They sent me an email with results of the inspection with photos. Very informative. They communicated well with me and clearly explained my options and gave good recommendations. They offered a very fair price for parts and labor and even had a military discount. Will definitely be back here for any future repairs.

Lawerence Hernandez

★★★★★

5 months ago

Sunday night, 5:55 p.m. I caught a gnarly bolt in my tire. It went from 65 lbs to 33 lbs in less than 3 miles. That's when i pulled into Marks driveway at Firestone. I was greeted with the biggest smile and professional handshake. Mark and his Team jumped into action and even though they were slammed with multiple vehicles and a lobby full of customers, he made me feel reassured. My tired was fixed promptly and we finished the experience almost as long lifetime friends. This type of service is hardly ever found anymore, so I had to stop and give a shout out to these men and women that still make this world go around. Thank you, Lawerence Hernandez

Maria Belen Unas

★★★★★

2 months ago

I had a great experience during my tire replacement, thanks to an extremely helpful staff member-Mark. He went the extra mile to make sure I was well taken care of, patiently explaining my options and finding the best solutions that fit my budget. His honesty, professionalism, and genuine concern for customer satisfaction really stood out. It’s rare to find someone who truly puts the customer first. I highly recommend their service and will definitely be coming back!