Firestone Complete Auto Care

Charlene Dohanh

★★★★★

5 months ago

Prompt service on a rainy day to inflate my tires and discovered a nail in the tire. Expedient repair and out the door in 30 minutes. Thank you for taking care of the deflated tire. Excellent service is exactly why I keep returning. Thank you manager Robbie for helping me today.

Matthew Dancik

★★★★★

4 months ago

Great shop - Alfredo and Miguel and several others were very friendly and helpful and did a fantastic job with my van. Clean and comfortable waiting area to get work done while I waited. Best Firestone location in my opinion.

Grace Arndt

★★☆☆☆

4 months ago

I made an appointment on the app days prior to my arrival, and I picked this Firestone due to the decent reviews compared to other stores in my area. When I got there, the nice check in lady got me all set up and got my car back pretty much immediately. I was waiting in the store. I was just getting a simple oil change and tire rotation, which they quoted as taking about an hour. I proceeded to wait over 3 hours for my car to be finished, which was an hour past the time they closed. Every time I asked when it would be done, they said "soon." They told me that the oil can plug was stripped due to the previous mechanic that did work on my car. I have a hard time believing that the official dealership for my car stripped the plug, when I got my last oil change a few months ago. It feels like firestone was covering for their mistake. But I can't be sure on that. When I finally got my car, I drove home and my car was smoking. They called me and told me that they spilled "a little" oil on the engine and that it was normal to smoke "a little." In reality, my car had a terrible smell and was smoking each time I drove it for over 24 hours.

Luisa Herrera

★★★★★

5 months ago

​I initially came in just because I had a flat, but the comprehensive inspection by the crew revealed a critical safety issue: all four of my tires were worn so badly they were showing steel wires! I was completely shocked, as I had no idea I was driving on such dangerous tires. The team immediately showed me the wear, explained the risks, and got me an incredible price on four new tires, balancing, and alignment. This level of thoroughness and dedication to customer safety is way beyond what I expected. I feel genuinely safer on the road now. Thank you guys will recommend!!!!! 10/10

VELARDE VELARDE

★★★★★

5 months ago

​I was thoroughly impressed by my recent visit. The facility was exceptionally clean, which immediately gave me confidence in their work thanks to Mr. Towner. More importantly, the entire staff was professional and courteous from start to finish. They handled my vehicle with care, and I felt respected and informed throughout the whole process. This is the new standard for auto care in my book.

Excuse Me

★★★★★

5 months ago

I was initially expecting a long, uncomfortable wait, but the experience here was fantastic. The waiting area was very clean, had comfortable seating, and good coffee. The staff, including Robbie, were professional and kept me updated with clear, timely communication, which made the time fly by. It's rare to feel this relaxed at an auto shop!

J T

★★★★★

2 months ago

Robbie and his team did a thorough job diagnosing what I needed, completing the repairs in a timely manner, and followed up with me every step of the way. This is a great store to work with. Appreciate the integrity and discipline.

Ann Hope

★★★★★

a month ago

I went in for rear brakes on the suggestion from somebody else and was told I didn't need them. It's always nice when you're not getting up Sold. something you don't need. I commend Firestone

Michael B

★★★★★

2 months ago

I would like to extend my sincere thanks to the team at Firestone Fountain Valley for all your support over the years. Your service has been essential to my line of work, especially during the lockdown period. I truly appreciate everything you do.

LULU POPS

★★★★★

5 months ago

had a major repair that I was dreading, anticipating it would take multiple days. I was so impressed that the entire team here was able to diagnose and complete all the work in a single day! Every member of the staff was professional, courteous, and highly efficient. The communication was excellent, and the cleanliness of the shop was noticeable. They made a potentially stressful situation incredibly easy. This Firestone location sets the standard for quality auto service!

Joe Franceschi

★★★★★

2 months ago

Quick, timely, amazing and knowledgeable. This gentleman needs a raise. He works his butt off and is just an amazing guy. Should probably be the manager of the store and believe me I’ve been dealing with many automotive people in the past and this guy is the best. Give Robbie a raise!!!

joe nowakowski

★★★★★

a month ago

My wife had a tire blowout in Fountain Valley while driving. The car was towed to the Fountain Valley Complete Auto Care facility. They responded immediately by ordering a new tire. Within a couple of hours they installed the tire even after normal working hours. The tire was under warranty and cost me only installation. The guys at the shop are caring, trustworthy and true professionals. I highly recommend them for all your auto needs.

Drea

★☆☆☆☆

3 weeks ago

If I wanted to get high off tire fumes and watch a supervisor admonish an employee for no reason, I’d just drive down Harbor with the windows open. Jason: 5 stars. Absolutely. Jason was kind, patient, and professional throughout my visit. He was attentive, respectful, and clearly doing his best to help. Employees like Jason are the reason customers give businesses the benefit of the doubt, and he handled the situation with a level of courtesy that deserves recognition. Environment: 0 stars The interior of the facility smells strongly of tire fumes. The odor is noticeable enough that the waiting area becomes uncomfortable after a short period of time, and it makes it difficult to work or sit there while waiting. The layout also offers little privacy—customer and employee conversations are easily overheard throughout the room. Management: 0 stars While Jason conducted himself professionally, the supervisor overseeing him created an uncomfortable atmosphere. The supervisor with thinning hair repeatedly hovered nearby and addressed Jason in a loud, condescending tone during my interaction. From a customer’s perspective, watching a supervisor correct or admonish an employee in front of customers—particularly when that employee is clearly trying to provide good service—is awkward and unnecessary. It was uncomfortable to witness a supervisor speaking to an employee that way in front of customers. If this is how employees are addressed publicly, it raises concerns about the workplace culture at this location. If this individual is responsible for training or managing staff, I would strongly encourage Firestone to evaluate the leadership culture at this location. The way employees are treated in front of customers says a great deal about how the business operates behind the scenes. Verdict Jason deserves five stars. Unfortunately, the environment and management experience at this location deserve zero. Because of that, I will not be returning.

Jordan Harwell

★★★★★

3 months ago

I scheduled an appointment for their lifetime alignment. This is the 3rd or 4th vehicle I have purchased this package for. This was by far the best experience I've had getting my allignment checked/completed. They got me checked in quickly, started working on the car on time, and my vehicle was ready before their estimated time. The staff was friendly and helpful. The lifetime allignment is an incredible value. Also, they didn't leave any new stains or scratches in my vehicle, which is unfortunately something other locations have done. Great job!

Nanette Kimmel

★★★★★

a month ago

I ended up at this shop a few hours after finding out my dad died, and I was a wreck. Miguel, Alfredo and Robbie showed me the best customer service I ever had. It was more than customer service really. They went above and beyond, to diagnose the problem and find the part, get the part, and install it. I’ve had oil changes at Honda take longer than that. I was out of there in about 4 hours. The manager kept me apprised of what was happening the whole time. I never felt ignored or wondered if they were even working on my car. They were, I knew they were. I felt so much better, because when I got home I was going to have a world of other problems to deal with, but my car wasn’t going to be one of them. I really appreciate the culture of this business and the way they made me feel. This location deserves major accolades for their kindness and professionalism. Especially the Manager, Robbie, as I believe he sets the tone for the attitudes of his employees. Thank you so much.

Jesse Herrera

★★★★★

5 months ago

My wife's car had a nasty flat with a hole, and we were stressed about the cost and the downtime. Robbie at Firestone was a lifesaver. He found us a fantastic price on a full set of four tires, clearly explaining the features and warranties. The team got the balancing done perfectly. The difference in the drive is night and day....it's so smooth now! We are thrilled with the service, the great deal, and how quickly they got us back on the road safely. Highly recommend asking for Robbie!

Roger Carrillo

★★★★★

5 months ago

Amazing service. Manager was extremely helpful over the phone. Knew exactly what I needed and what tires would fit best for my sister's vehicle. He had everything ready for me as soon as I got there. Recommended the alignment, oil change, and went through the car like a fine tooth comb. Overall, I was treated with a white glove service. Bringing my personal car tomorrow.